Experience

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  Alakai Technologies Corporation

  • Data Entry Specialist

    • Mar 2023 - Present

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  Wind River Environmental

  • Cash Application Specialist

    • Aug 2022 - Dec 2022

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  AP Intego (now NEXT)

  • Waltham, Massachusetts, United States

  • Audit Specialist/ Workers' Compensation insurance

    • Jan 2021 - Jul 2022
    • Waltham, Massachusetts, United States

    • Researched and resolved client premium audit discrepancies.• Provided a consultative mid-policy review, resolved discrepancies to minimize back-end audits.• Mitigated financial risk and exposure through timely review, root cause analysis and issue resolution for all client premium audits.• Responded to all client inquiries within the department guidelines. Maintained accurate recording of all internal and external communication.• Exhibited comprehensive knowledge of AP Intego, corresponding systems and internal/external processes to achieve a high level of client satisfaction.• Assisted enhancements to existing or new processes. Used internal resources to develop procedures while making the necessary recommendations to management. • Utilized multiple software applications (EPIC, TRUPAY, and Zendesk) in conjunction with carrier (Hartford, Travelers, AmTrust) and bureau websites to respond to all client inquiries. • Maintained and managed positive and professional relationships with the Next insurance/ AP Intego clients, insurance carriers to achieve customer satisfaction.

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  Oyster Insurance

  • Operations Assistant

    • Jan 2019 - Dec 2020

    • Updated Oyster Business Tracker with Prospect and Sales data daily. Used information from NARS/Lancer reports.• Reported WCPOLS in CDX and NCCI systems, New Business, Cancellation, Reinstatement, Endorsement and Non Renewal files.• Analyzed each new policy for E&O. Sent requests to Underwriters for full information and/ or to create an endorsement.• Processed and posted Remit File to BriteCore system weekly • Completely controlled the process of Non Renewal Policy status. Started from the BriteCore information update and ended with Certified Letters sending.• Participated in the pre process of preparation and reporting of WCPOLS for the CA and PA states. • Uploaded customers documents to BriteCore and EPIC system.• Preliminary underwriting, processed and searched for additional information on various criteria. Classified insured’s and their type of business by SIC code from various websites. (worked independently 90% of time)• Began to study the work processes of the audit team. Monitored and checked WC policies balances and WC payroll on a weekly basis. Made the necessary payments to the Trupay system. Worked with Zendesk tickets creating and solving process. During Audit process used different insurance company systems: Travelers, Hartford, Amtrust.

  • Data Entry

    • Jun 2018 - Dec 2018

    The Execu|Search Group/ contract with the Oyster Insurance (Prestwick Holdings, LLC)• Updated Excel Oyster Business Tracker with Prospect and Sales data (70% independently worked)• Preliminary underwriting, processed and searched for additional information on various criteria. Classified insured’s and their type of business by SIC code from various websites. (60% independently worked)• Reported WCPOLS in State and National websites (30% independently worked) • Posted Remit File to BriteCore system weekly (50% independently worked)

• 

  AccuStar®

  • Medway, MA

  • Customer Service/ Data Entry

    • Jul 2017 - Jun 2018
    • Medway, MA

    Robert Half as OfficeTeam/ contract with the AccuStar LabAccuStar Labs, a subsidiary of Spruce, is the leading laboratory in analyzing radon in air and water. AccuStar is dedicated to the quality and reliability in its results of short and long term test kits, as well as RadStar continuous radon monitors, for use by professionals and homeowners.• Received and sorted in specimens for AccuStar Lab; Accepted deliveries, opened the packages from FedEx, UPS and USPS.• Recorded information about test devices. Labeled and counted specimens if it is necessary. Entered specimen data into tracking system. Matched test slips with incoming test device. Prepared work lists for testing department. Verified accuracy of information• Assembled and logged in specimens into the AccuStar Information Management System; • Prepared, compiled and sorted documents for data entry after test complete, analyzed data; corrected problems and discrepancies; Organized and accurately maintained written records of test results:• Checked source documents for accuracy; • Obtained further information for incomplete documents; • Combined and rearranged data from source documents where required; • Entered data from source documents into prescribed computer database, files and forms. • Printed information when required; • Complied with data integrity and security policies;• Checked completed work for accuracy; • Performed other duties as required.

• 

  Massachusetts State Police

  • Framingham

  • Data Entry Clerk

    • Jan 2016 - Jul 2017
    • Framingham

    Accounts Receivable Unit/Fiscal Section of the Massachusetts State Police Headquarter.The duties of this position involved a high volume of data entry, speed, precision and attention to detail. • Prepared, compiled and sorted documents for data entry, enter and assist with monitor accounts payable and receivable in MMARS (Massachusetts Management Accounting and Reporting System), analyzed data; corrected problems and discrepancies; • Checked source documents for accuracy; • Verified data and corrected data where necessary; • Obtained further information for incomplete documents; • Updated data and deleted unnecessary files; • Combined and rearranged data from source documents where required; • Entered data from source documents into prescribed computer database, files and forms. Generated bills either in invoice format or as a MMARS document; • Responded to requests for information and access relevant files; Vendor/Customer Update process. Entered VCC/VCM transactions in MMARS for Receivables and maintain hard copy files of such (W 9 Form);• Printed information when required; • Complied with data integrity and security policies;• Checked completed work for accuracy; • Assisted with financial management and analysis, as requested. Helped colleagues to manage the Deposit spreadsheet. Performed other duties as required.

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  Colonial Spirits of Stow

  • Stow, MA USA

  • Clerk

    • Jun 2014 - Jan 2016
    • Stow, MA USA

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  Shaw's Supermarkets

  • Stow, MA USA

  • Cashier

    • 2012 - 2013
    • Stow, MA USA

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  Globex International Inc.

  • Riga, Latvia

  • Export documentation specialist/ manager

    • Mar 1998 - Aug 2011
    • Riga, Latvia

    • Created and monitored drafts of all shipment documents; • Processed documentation accurately and sent to appointed freight forwarders accurately and on time. Accuracy and timeliness of documents created cost savings avoiding any late fees or penalties; • Verified issued veterinary documents that accompany cargoes: FSIS USDA certificate forms, Certificates of Origin, EU transit certificates, as well as documents from other countries exporters. • Created bills of lading and packing lists, entered shipping information into tracking spreadsheets • Online monitored of arrival of ship and container consignments of goods (Maersk, Hapag-Lloyd, P&O Nedlloyd, etc.); • Forwarded goods to clients; • Issued and scheduled releases of the goods to clients; • Managed database and tested (data entry, stocktaking, stock analysis); • Prepared of necessary paperwork and archive management invoices, orders, packing lists, etc; • Accountant assistant: Checked and managed of shipping orders and invoices, Checked and managed of loading orders and invoices.