Experience

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  Novotel Surfers Paradise

  • Gold Coast, Queensland, Australia

  • Assistant Hotel Manager

    • Feb 2023 - Present
    • Gold Coast, Queensland, Australia

    • Overseeing daily operations of the Hotel, including Front Desk and Concierge management.• Resolving guest complaints and issues promptly, ensuring a positive resolution and guest retention. Issues escalated to management when required.• Implementing strategies with my front office leadership team to positively impact guest satisfaction and loyalty.• Supervising a team of guest experience agents and welcomers (porters). Ensuring efficient check-in, check-out, reconciliation and guest assistance.• Supporting and training the team during the system migration from Opera 5 to Opera Cloud in July 2023.• Providing leadership and support to guest experience agents, ensuring smooth operations during peak periods and our OPERA cloud migration.• Accurately recording accidents, incidents and near misses to our online OHS portal.• Confident in operating the Hotel's fire panel and leading emergency procedures, including evacuations and coordination with emergency services, to ensure the safety of guests and staff during fire or other emergencies• Proactively liasing with multiple departments to ensure seamless guest experiences.• Trained in first aid procedures and actively involved in handling first aid incidents, ensuring prompt and appropriate medical attention for guests and staff.

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  Meriton Suites

  • Gold Coast, Queensland, Australia

  • Hotel Duty Manager

    • Sep 2022 - Jan 2023
    • Gold Coast, Queensland, Australia

    - Managing the Hotel Services - Managing the Front Office Team and its core functions- Conflict Resolution

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  The Star Entertainment Group

  • Gold Coast, Queensland, Australia

  • In Room Dining Supervisor

    • May 2021 - Sep 2022
    • Gold Coast, Queensland, Australia

    - Managing In Room Dining Service of 3 Hotels - Grand (5 Stars), Darling (6 Stars), and Dorsett (4 Stars);- Supervising the team of 40+ Team members;- Weekly Stock ordering and monthly Stock take;- Catering of Private events, weekly riders, internal events, etc;- Designing and managing Reward and Recognition System; - Creating Policies and Procedures for Diversity and Inclusion;- Writing daily Financial and Sales Reports.- Rostering

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  Palazzo Versace Gold Coast Australia

  • Gold Coast, Queensland, Australia

  • Food And Beverage Supervisor

    • Nov 2020 - May 2021
    • Gold Coast, Queensland, Australia

    - Organising and providing Food and Beverage service in breakfast Buffer, In Room Dining, Pool Bar, and the High Tea bar- Organising and Hosting Private events and Functions - Organising Amenities for the guests- VIP Guest Service

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  International Convention Centre Sydney (ICC Sydney)

  • Australia
  • Events Services
  • 500 - 600 Employee

  • Food/Beverage Team Leader

    • Aug 2017 - Nov 2020

    Providing extraordinary Food And Beverage experience at the key events of ICC Sydney and AustraliaMotivating and leading a multicultural team (1-100 staff members)Setting up the Food and Beverage related coffee stations and buffets1 Month of Marketing Internship

  • Food and Beverage and Retail VIP Team Member

    • Aug 2017 - Aug 2017

    Providing extraordinary Food And Beverage experience at the key events of ICC Sydney and AustraliaWorked for SIBOS 2018, TEDx 2018, ASEAN 2018, and other Important events

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  Nexba Pty Ltd

  • Sydney Area, Australia

  • Marketing and Sales Executive

    • Feb 2018 - Jun 2019
    • Sydney Area, Australia

    * Coles / WW promotional portal and activation* Sales support - Assist sales with customer relationships, calling on customers to assist with display alignment and execution* Lead the Sales Forecasting and alignment with Operations team, in relation to Coles, WWs, Aldi, and Metcash (PIG, trade activity calendar)* GS1 - Maintain the database and Analyse all claims and trade spend* Supporting Innovation sessions with Coles and Woolworths* Intern Support — Help nurture, train and support any additional interns added to the team* Social Support - Assist with any social communication or strategy, respond to crew emails obtaining required information from the rest of the team where necessary.* Marketing Support - leading and organising social media campaigns and events* Driving Company sales in Mid North Coast.* Managing the Little Ripper project with Surf Live Saving Australia in Mid North Coast of Australia* Leading the sponsorship project with Open Air Cinema, Australia in Adelaide, Melbourne, and Sydney* Managing Nexba presence at Woolworths Trade Show

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  Easy School

  • English teacher and Mentor

    • Feb 2013 - Feb 2018

    * From July 2016 till February 2018 - providing on-line lessons to students around the world. * Providing Evening English classes for Adults (18 to 70). Levels - Begginners to Advanced* Leading Intensive courses (10 classes a week)* Mentoring a team of new teachers

  • Head of Marketing and PR team

    • Sep 2015 - Jun 2016

     Maintaining public relations and networking Developing marketing strategies for new courses and branches (educational center, English kindergarten) Organising special events (business, educational, and entertaining events) Designing and leading advertising campaigns and guerilla marketing (commercials, radio, news production, printouts, SMM, flashmobs, etc) Creating and delivering presentations

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  Troubadour

  • Manly, NSW, 2093

  • Restaurant Bar Manager

    • Sep 2016 - Aug 2017
    • Manly, NSW, 2093

    Buying stockTeaching new team membersProviding customer experience

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  GMR Marketing

  • Sochi, Russia

  • Supervisor of P&G "Thank you Mom" Program

    • Jan 2014 - Feb 2014
    • Sochi, Russia

    Supervisor of Events in Mountain Cluster, Host Team Leader  Leading the Program Host Team (training, motivating, managing)  Controlling and fast problem solving of hosted events in the Mountain Cluster Acting as primary escorts to manage and track VIP guests at venues Providing logistical information (i.e. bus scripts) to assist guests to and from parking drop zone locations on all movements to off-site activities, Family House events and Olympic sport competitions

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  Mars

  • Irkutsk, Russia

  • Manager trainee

    • Jul 2013 - Nov 2013
    • Irkutsk, Russia

     Representing the organisation at trade exhibitions, events and demonstrations Checking quantities of goods on display and in stock, merchandising Recording sales and order information and contacting with the Central office Attending team meetings and sharing best practice with colleagues providing educational training

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  Info center, Baikal (own business)

  • Irkutsk, Russia

  • Director of sales and personnel

    • Jun 2010 - Oct 2012
    • Irkutsk, Russia

     Recruiting and developing of personnel (sales, guides); Recruiting of the ships; Organisation of transportation system; Leading contracts with hotels and travel agencies;  Organisation of special events

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  Whole Foods Market

  • Miami, South Beach

  • Front-end team member, Marketing Intern

    • Oct 2011 - Apr 2012
    • Miami, South Beach

    Member of Internship Program, USA. Providing excellent Customer Service; Working in other departments for better business understanding; Learning and using marketing techniques for increasing sales; Preparing special events and classes for Customers; Dealing with complains and special orders; Creating signage and demos with a designer

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  V2 Cigs

  • Miami/Fort Lauderdale Area

  • Manager of Wholesale division

    • Jul 2011 - Oct 2011
    • Miami/Fort Lauderdale Area

     Providing domestic and international wholesales; Research and development of Russian electronic cigarette market; Design and preparation of catalogue; Translation and remodeling of Marketing and advertising materials; Control of shipment; Writing Business letters.

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  JSC Irkutskkabel

  • Russia, Irkutsk

  • Manager of purchasing department

    • Oct 2009 - Jun 2010
    • Russia, Irkutsk

     Calculation, approval, and purchasing materials for manufacturing cable products; Conclusion of contracts (including foreign companies) Distribution of order between suppliers and setting the schedule of shipment; Leading projects for Company development  Investigation of ferrous metals market Preparation of accounting forms and documentation Credit investigation and control of payments