Experience

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  LimoLabs - Digital Agency for Limo SEO, Design and Development

  • Chief Operating Officer

    • Dec 2015 - Present

    - Monitoring the operational systems, processes and policies in support of company's mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.- Manage call center operations- Manage and increase the effectiveness and efficiency of Support Services (HR and Finance), through improvements to each function.- Managing the development of LimoLabs Mobile Apps and Web Booking system.- Making sure that company's products meet or exceed clients' or customers' expectation.- Directly working with CEO, Sales and Marketing to determine growth strategy. - Account Management and direct communication with major clients from an operational perspective.

• 

  GroundLink

  • United States
  • Travel Arrangements
  • 1 - 100 Employee

  • Event Manager

    • Nov 2013 - Nov 2015

    Planning and coordinating ground transportation for events of all sizes. Liaise and coordinate externally with contractors, suppliers and other service providers, as well as internally with retail operations team to ensure smooth execution of projects. Performing post event activities such as client follow up, data entry and reporting

  • Customer Support Representative

    • Mar 2012 - Oct 2013

    Identifying and escalating priority issues per client specifications. Resolving customer complaints via email and social media and determining the cause of the problem.

  • Sales Representative

    • Mar 2011 - Feb 2012

    Achieving sales targets, enabling brand presence, maintenance of quality relationship with existing clients and key accounts.