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Alejandro Villa Orozco profile image

Alejandro Villa Orozco

Líder de experiencia de cliente at TALENTA 365
Intro Book
Seasoned leadership expert with 15+ years of experience in team management and customer experience delivery.
  • Claim this Profile
Location
Colombia, CO
Skills
  • Liderazgo De Equipos
  • Copc
  • Inteligencia Empresarial
  • Coaching
  • Microsoft Excel
  • Show all
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Bio

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Topline AI
Alejandro Villa Orozco is a seasoned leadership expert with 15+ years of experience in managing teams, driving business growth, and delivering exceptional customer experiences. He holds a degree in Administration and Management from Católica del Norte Fundación Universitaria and a degree in Telecommunications Engineering from Instituto Tecnológico Metropolitano. Alejandro is certified in various areas, including ITIL, COPC, and coaching.

Credentials

  • Diseño de Experiencia de Cliente
    RealCX Academy
    Dec, 2021
    - Apr, 2026
  • Fundamentos Experiencia de Cliente
    RealCX Academy
    Sep, 2021
    - Apr, 2026
  • Atender Clientes de acuerdo con procedimiento de servicio y normativa
    SENA
    Oct, 2018
    - Apr, 2026
  • ITIL-OSA ITIL V3 capability - support & analysis
    Global Knowledge
    Mar, 2014
    - Apr, 2026
  • Cobit 5 Foundation
    Intelligent Treining
    Aug, 2013
    - Apr, 2026
  • ITIL V3 Foundation
    Global Knowledge
    Mar, 2012
    - Apr, 2026
  • Técnicas de Gestión de Costos de Centros Inbound de alta Performance
    Kenwin S.A. COPC-2000
    Dec, 2008
    - Apr, 2026

Experience

  • TALENTA 365
    • Medellín, Antioquia, Colombia
    • Líder de experiencia de cliente
      • Nov 2020 - Jan 2022
      • Medellín, Antioquia, Colombia

  • iggasas
    • Medellín
    • Ingeniero de proyecto
      • Nov 2017 - Nov 2020
      • Medellín

  • Unisys
    • Medellín
    • Gerente superior de operaciones
      • Mar 2011 - Dec 2016
      • Medellín

  • emtelco
    • Medellín
    • Supervisor de operaciones
      • Sep 2007 - Feb 2011
      • Medellín

  • Konecta Colombia Oficial
    • Medellín
    • Supervisor de operaciones
      • Sep 2006 - Sep 2007
      • Medellín

Education

  • 2015 - 2020
    Católica del Norte Fundación Universitaria
    Administrador de empresas, Administración y gestión de empresas, general
  • 2005 - 2011
    Instituto tecnológico metropolitano
    Ingeniería en Telecomunicaciones, ENGINEERING

Suggested Services

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