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Alejandro Gonzalez Ortiz profile image

Alejandro Gonzalez Ortiz

Head of Customer Success at Hibot Chat
Intro Book
Customer success professional with expertise in CX, data analysis, and logistics.
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Location
Colombia, CO
Languages
  • Inglés Professional working proficiency
  • Español Native or bilingual proficiency
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Bio

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Topline AI
Alejandro Gonzalez Ortiz is a seasoned customer success professional with expertise in customer experience, data analysis, and logistics. He has worked with prominent companies such as Hibot Chat, Sofka Technologies, and Liftit, leveraging his skills to drive customer satisfaction and growth. With a strong educational background in international negotiation and logistics, Alejandro is well-equipped to handle complex customer relationships and provide strategic insights. Alejandro holds a Diplomatura in Logistics from the Universidad Interamericana de Panamá and is certified in HubSpot Sales Software.

Credentials

  • HubSpot Sales Software
    HubSpot Academy
    May, 2021
    - Apr, 2026

Experience

  • Hibot Chat
    • Colombia
    • Software Development
    • 1 - 100 Employee
    • Head of Customer Success
      • Sep 2022 - Present

    • Customer Success Specialist
      • May 2021 - Sep 2022

  • Sofka Technologies
    • Bogotá, Distrito Capital, Colombia
    • Customer Success Specialist
      • May 2021 - Sep 2022
      • Bogotá, Distrito Capital, Colombia

  • Liftit
    • Colombia
    • Customer Success Specialist
      • Oct 2020 - May 2021
      • Colombia

      - Garantizar la satisfacción y fidelización del cliente.- Administrar la relación con los clientes (B2B) a nivel LATAM.- Implementar procesos de Customer Experience (CX) a nivel LATAM.- Obtención de DATA y análisis de esta para la ayuda de tomas de decisión estratégicas.- Crear e implementar procesos de mejoramiento de carácter interno y externo.- Generar seguimiento y evaluación de ejecución de los procesos de CS.

  • Liftit
    • Colombia
    • Customer Service Agent
      • Jan 2019 - Jun 2020
      • Colombia

      -Atención a B2B y B2C.-Backoffice y PQR'S-Apoyo operaciones

Education

  • 2016 - 2021
    Universitaria Agustiniana
    Negociador Internacional
  • 2017 - 2017
    Universidad Interamericana de Panamá
    Diplomatura, Logística del trasporte, Gestión portuaria y comercio internacional

Suggested Services

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Industry Focus. “Software Development”

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