Experience

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  Kurmi Software

  • New York, New York

  • Unified Comminications Specialist

    • Dec 2019 - Present
    • New York, New York

• 

  RetailAid Business Solutions

  • Long Island City, NY

  • Technical Support Specialist

    • Jan 2007 - Dec 2019
    • Long Island City, NY

    Responsible for and actively involved in projects with established client base including, but not limited to system testing and implementation of product deployments Primary decision-maker for all key technology projects across the company. Responsible for IT vendor relationships and contracts, including ISP, data center, resellers, and professional servicesOversee a portfolio of over sixty clients in supporting, maintaining and securing the Point of Sale (POS) infrastructure for the retail, food and hospitality industries. Integrate POS, surveillance security, telephone, time attendance and employee management systems onto one platformPerform hardware and software troubleshooting and maintenance including virus detection and system repairsCreate and maintain strong relationships with clients and promote effective lines of communication toaddress clients’ specific needs. Manage daily processes to ensure all deliverables are met timely and accurately with minimal business impactAcquire knowledge of new technologies to assess and explore potential benefits and enhancements for the company customer portfolioImplement remote assistance techniques and utilize a variety of remote desktop technologies to provide effective client support to save travel time and expensesResponsible for soliciting new businesses as well as offering additional services and system upgrades to existing customersCarry out various ad-hoc projects such as data migration, disaster recovery and offsite network deploymentSupervise and provide support and training to a team of contractors and part time employees

• 

  Peak Systems, Inc.

  • Greater New York City Area

  • IT Consultant - Projects: UBS Financial Services, Inc., Citi Bank, N.A.

    • May 2015 - Jul 2015
    • Greater New York City Area

    Responsible for Windows 7 deployment and Microsoft Office configurationInstalled RAM and performed bios updates flashing Provided onsite support post software deployment to ensure smooth transition to Windows 7Performed PC installation and system configuration during client’s migration to the new office spaceAdministered system testing and troubleshooting of various IT issues

• 

  PC ROCK SYSTEMS

  • Bogota DC, Colombia

  • IT Consultant and Support Technician

    • Jan 2004 - Nov 2006
    • Bogota DC, Colombia

    Consultant to companies and individuals in the acquisition of computer equipment. Mounted and assembled computer systems in accordance with customer specifications. Performed preventative and corrective maintenance service of networks and computers. Designed, mounted and set up intranets. Designed and developed web pages.Responsible for addressing issues concerning IT consulting, troubleshooting, computer hardware, network equipment, web design, UT security and firewall setup and configurationPerformed intranet design, deployment and maintenance, internet access configuration and failover configuration, Wifi access point setup and management, Outlook setup and maintenance, and inventory and preventative /corrective maintenance of IT equipmentExecuted operative system migrations, upgrades and updates