Experience

• 

  SP Madrid & Associates Law Firm

  • Makati, National Capital Region, Philippines

  • Operations Manager

    • Aug 2019 - Present
    • Makati, National Capital Region, Philippines

• 

  SP Madrid and Associates Law Firm

  • Team Lead

    • Aug 2017 - Present

  • External Legal Officer

    • May 2013 - Present

    Expert in Negotiation Process,Rebuttals, and Techniques.Sales strategy development.Develops Tele-collection Power.Application of BSP Circulars,Subjects, and Requirements.Able to handle complex calls and situations.Process Legal Services to delinquent card holders.Demonstrating empathy and understanding when talking to clients.Able to deal with irate, abusive and irate clients.A proven track record of handling high volume calls.Can type up to 60 wpm.Excellent listening and problem solving skills.Excellent communication skills and telephone manner.Good keyboard skills and knowledge of customer service principles & practices.

  • Production Compliance Officer (PCO)

    • Sep 2015 - Aug 2017

• 

  McDonald's Corporation

  • San Carlos City, Pangasinan,Philippines

  • Service Crew

    • Aug 2010 - Jan 2013
    • San Carlos City, Pangasinan,Philippines

    Responsible for providing courteous and efficient food and beverage services to the guests. To present menu, take order, suggest and recommend appropriately. To attend and respond to guests’ needs promptly and professionally. To present bills to diners, collect payment and give to the cashier, return change or credit card to diners. Assigned in kitchen as a regular chef.To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc. Any other appropriate duties and responsibilities as assigned.