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Alejandra Vivero profile image

Alejandra Vivero

Regional Sales Coordinator at Fairmont Jasper Park Lodge
Intro Book
Hospitality professional with experience in hotel management and leadership.
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Location
Jasper, Alberta, Canada, CA
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
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Bio

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Alejandra Vivero is a seasoned hospitality professional with extensive experience in hotel management, including roles as Regional Sales Coordinator, Housekeeping Manager, and Conference Services Manager. She holds a degree in Hotels Management from Universidad Iberoamericana, Ciudad de México, and has completed various LinkedIn certifications in leadership and communication. Alejandra has worked in various hotels and resorts across Canada and Mexico, including Fairmont Jasper Park Lodge, Four Seasons Scottsdale, and The Fairmont Acapulco Princess. She has a strong background in supervising staff, managing operations, and providing excellent customer service. With her excellent communication skills, leadership abilities, and passion for the hospitality industry, Alejandra is well-equipped to take on senior roles in hotel management or related fields.

Credentials

  • Communicating Internally during Times of Uncertainty
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Cultivating a Growth Mindset
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • How to Innovate and Stay Relevant in Times of Change and Uncertainty
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Managing in Difficult Times
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Overcoming Rejection
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Recognizing and Rewarding Your Workers
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Speaking Up At Work
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Transitioning from Manager to Leader
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Productivity Principles to Make Time for What’s Important
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Accessing Your Brain’s Hidden Potential
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Asserting Yourself, an Empowered Choice
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Building Trust
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Communicating with Confidence
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Creating a Connection Culture
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Jan, 2021
    - Apr, 2026
  • Inclusive Mindset
    LinkedIn
    Jan, 2021
    - Apr, 2026
  • 15 Secrets Successful People Know about Time Management (getAbstract Summary)
    LinkedIn
    Dec, 2020
    - Apr, 2026

Experience

  • Fairmont Jasper Park Lodge
    • Canada
    • Hospitality
    • 200 - 300 Employee
    • Regional Sales Coordinator
      • Jul 2022 - Present

    • Housekeeping Manager
      • Sep 2021 - Present

  • Four Seasons scottsdale
    • scottsdale
    • Assistant Housekeeping Manager
      • Aug 2019 - Sep 2021
      • scottsdale

  • Westin Harbour Castle
    • Toronto, Canada Area
    • Assistant Housekeeping Manager
      • Jun 2013 - Aug 2014
      • Toronto, Canada Area

      Scheduling staff to cover operation on a 976 guestroom hotel Supervised up to 80 staff members Hire, train, and follow up with performance of staff

  • Starwood Hotels & Resorts Worldwide, Inc.
    • Housekeeping
      • 2013 - Aug 2014

  • Boston Park Plaza
    • Boston
    • Floor Manager
      • 2010 - 2011
      • Boston

      -Inspect guest rooms, guest areas and employee areas in a 941 guests room hotel and assess compliance with standards as they relate to cleanliness, maintenance, safety and security.-Supervise performance of room attendants and general cleaning and correct deficiencies.-Collaborate with laundry, for a more efficient and optimal operation

  • OMNI Parker House Hotel Boston
    • Boston
    • Housekeeping Supervisor
      • Jul 2009 - Dec 2009
      • Boston

      -Performing room inspections in a 551 guest room hotel.-Coaching and training colleagues.-Conduct daily audits with colleagues.

  • The Fairmont Turnberry Isle Resort & Club
    • Housekeeping Manager
      • Dec 2006 - May 2009

      -Oversee cleaning operations of 397 guest rooms, Meeting Space and Public Areas.-Focus on PM turndown, to increase AAA 5 Diamond quality.-Developed new formats to track productivity, development, inventory supplies as well as equipment.-Coordinating 75 colleagues under my charge with schedules, shifts, cover call offs.-Training new hires.-Developing new process for Housekeeping as checklists, room’s track, etc.-Conduct regular inspections and standard audits of sections and guestrooms-Handle guest complaints and follow through on action plans.-Monitor assignments such as furniture out for repair, drapes to be replaced or clean, carpet shampooing, deep cleaning.-Full use and knowledge of PMS for Housekeeping, room status, occupancy, etc. -Oversee payroll and scheduling-Increased guest satisfaction scores for housekeeping cleanliness over 30 points (best increase all over the company)

  • Fairmont Turnberry Isle Resort & Club
    • Conference Services Manager
      • 2006 - 2007

  • The Fairmont Acapulco Princess
    • Conference Services Manager
      • Mar 2002 - Nov 2006

      -Organization, coordination and logistics of group and social programs in a 1017 guest room hotel and 51,304 Sq Ft of meeting space with 21 meeting rooms plus additional open areas for events up to 2,000 people.-Manage, organize and coordinate meetings and food and beverage events for domestic and International Groups with different sizes ranging from 15 – 800 rooms, as well as outside catering.-Manage, organize and coordinate weddings and their food and beverage events ranging from 2 – 500 guests. -Full use and knowledge of Delphi, Lanmark and Opera for rooms. -Quote and negotiate prices according established parameters.

Education

  • 1994 - 1998
    Universidad Iberoamericana, Ciudad de México
    Bachelor, Hotels Management

Suggested Services

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Industry Focus. “Hospitality”

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