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Bio

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Credentials

  • Excel for Business Anysts
    LinkedIn Learning
    Oct, 2021
    - Apr, 2026
  • Getting Started as a LinkedIn Learning Admin
    LinkedIn Learning
    Aug, 2021
    - Apr, 2026
  • Learning how to increase learner engagement
    LinkedIn Learning
    Aug, 2021
    - Apr, 2026
  • PowerPoint: Eight Easy Ways to Make Your Presentation Stand Out
    LinkedIn Learning ⋅ Course Certificate
    May, 2021
    - Apr, 2026
  • CISA Cert Prep: 3 Information Technology Life Cycle for IS Auditors
    LinkedIn Learning ⋅ Course Certificate
    Apr, 2021
    - Apr, 2026
  • Insights from a Cybersecurity Professional
    LinkedIn Learning ⋅ Course Certificate
    Apr, 2021
    - Apr, 2026
  • Project Management - Linkedin Learning Highlighhts
    LinkedIn Learning ⋅ Course Certificate
    Apr, 2021
    - Apr, 2026
  • Comparing Agile versus Waterfall Project Management
    LinkedIn Learning ⋅ Course Certificate
    Jul, 2020
    - Apr, 2026
  • Teaching with LinkedIn Learning
    LinkedIn Learning ⋅ Course Certificate
    Jun, 2020
    - Apr, 2026
  • Improve Your Presentation Skills
    LinkedIn Learning ⋅ Course Certificate
    Dec, 2019
    - Apr, 2026
  • Powerpoint 2016 Tips And Tricks
    LinkedIn Learning ⋅ Course Certificate
    Dec, 2019
    - Apr, 2026
  • PowerPoint 2016: Tips and Tricks
    LinkedIn Learning ⋅ Course Certificate
    Dec, 2018
    - Apr, 2026
  • Creating and Giving Business Presentations
    Lynda.com
    Sep, 2018
    - Apr, 2026
  • Creating and Giving Business Presentations
    LinkedIn Learning ⋅ Course Certificate
    Sep, 2018
    - Apr, 2026
  • Community Coach Accredidation
    Cricket Australia
    Aug, 2018
    - Apr, 2026
  • Introduction to Cricket Online Course
    Cricket Australia
    Jul, 2018
    - Apr, 2026
  • Learning Office 365
    Lynda.com
    May, 2018
    - Apr, 2026
  • Office 365: Deployment
    Lynda.com
    Apr, 2018
    - Apr, 2026
  • Learning Skype for Business
    Lynda.com
    Mar, 2018
    - Apr, 2026
  • Microsoft 365 First Look
    Lynda.com
    Mar, 2018
    - Apr, 2026
  • Office 365 New Features
    Lynda.com
    Mar, 2018
    - Apr, 2026
  • Office 365: Provision Office 365
    Lynda.com
    Mar, 2018
    - Apr, 2026
  • CompTIA Cloud+ (CV0-002) Cert Prep: 2 Security
    Lynda.com
    Feb, 2018
    - Apr, 2026
  • EndNote Essential Training
    Lynda.com
    Feb, 2018
    - Apr, 2026
  • Office 365: Word Essential Training
    Lynda.com
    Feb, 2018
    - Apr, 2026

Experience

  • AIE Institute
    • Sydney, New South Wales, Australia
    • Librarian
      • Nov 2022 - Present
      • Sydney, New South Wales, Australia

      Responsible for establishing the Sydney campus library. As a start-up Institute all aspects of policy, processes, and procedures had to be created and approved. Crucial to the success was the establishment of a physical library space in Sydney and the implementation of a catalogue with both physical and online resources to support campuses in Melbourne, Canberra, Adelaide, Seattle, and Lafayette.

    • Australia
    • Higher Education
    • 100 - 200 Employee
    • Head Librarian
      • Aug 2019 - Nov 2022

      Member of Learning and Teaching Committee, Senior leadership team, and Academic Board. Responsible for reporting to TEQSA and audit responses. Creation of library policy and procedures for Sydney and Melbourne Campus, as well as all online delivery. Involved in enrolment, student services and invigilation. Deliver presentations to students for Orientation, Academic study skills, Referencing, and Assignment writing.

    • Librarian
      • Feb 2018 - Aug 2019

      Responsible for set up and day-to-day management of Sydney campus library supporting students from VIT and Edith Cowan University (ECU). Deliver regular presentations to students highlighting library services, academic skills and referencing requirements. Ongoing involvement in orientation, invigilation and Support Services.

    • Australia
    • Government Administration
    • 300 - 400 Employee
    • Casual Librarian
      • Aug 2014 - May 2018

      Called upon as a Shift supervisor to ensure the smooth running of the Customer service desk, end of shift duties, cash management and security of the building.

    • Community Language Librarian
      • Jun 2013 - Jul 2014

      Received Multicultural Excellence Award 2013, submitted a successful grant application for new collections.

    • Australia
    • Government Administration
    • 400 - 500 Employee
    • Casual Project Officer
      • Oct 2008 - Oct 2009

      I worked from home completing reports and spreadsheets for the Library and Customer Service Departments.

    • Unit Manager, Library Client Services
      • Jan 2006 - Oct 2008

      Led and managed the Customer Service areas of the Library including Adult, Children’s, Reference, Local Studies, Home Library, Metro I.L.L. van service with over thirty Full-time staff and a dozen Zenith Library casuals. This senior role included acting as Reference Librarian for over a year and a half, as well as Acting Divisional Manager of Library & Customer Services and Graphic Artist during times of extended leave.

    • Library Technology Coordinator
      • Apr 2004 - Jan 2006
      • Ashfield

      I was responsible for the maintenance of the Dynix Library Management system, and all public access computers. I created the library’s first website and launched the library catalogue online. Designed the plans for refurbishment of the main library including a new circulation desk and an I.T centre, and project managed to completion.I was entrusted with the creation of user manuals for the Horizon database as well as conducting all staff training on new release features.

    • France
    • Outsourcing/Offshoring
    • 300 - 400 Employee
    • Team Leader - Telstra Bigpond Broadband Technical Support
      • Jan 2002 - Apr 2004

      I advanced through a series of promotions, culminating in the team leader role leading between 20 and 30 direct reports. I was required to coordinate daily with call centres in Canberra and Melbourne to ensure the smooth running of operations and the attainment of service level agreements. This dynamic and often volatile environment required the ability to juggle complex issues, make informed decisions quickly and meet critical deadlines. Performance management, terminations and recruitment was part of the daily culture.

    • Senior Customer Service Representative - Telstra Bigpond Broadband Technical Support
      • Apr 2001 - Jan 2002

    • Customer Service Representative (Backoffice) Telstra Bigpond Business
      • Feb 2000 - Apr 2001

    • Australia
    • Government Administration
    • 300 - 400 Employee
    • Systems Assistant and backup IBM AS/400 operator
      • Feb 1999 - Feb 2000

      This was an excellent training ground for me as I was given the opportunity to rotate positions each year. I gained a well rounded knowledge of library workings and applied the theories I had learnt at TAFE and University.

    • Serials librarian/Accessions officer, Inter library loans officer, Branch librarian and Circulation
      • Feb 1993 - Feb 1999

    • Cataloguing Assistant
      • Jan 1990 - Feb 1993
      • Chatswood

Education

  • 1999 - 2005
    Charles Sturt University
    Bachelor of Arts (B.A.), Bachelor of Arts (Library and Information Science)
  • 1990 - 1992
    TAFE NSW- Sydney Institute
    Associate Diploma, Library Practice

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