Experience

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  Datamatics - RJ Globus Solutions Inc.

  • Pasig, National Capital Region, Philippines

  • Senior Operations Manage Quality & Training

    • Mar 2019 - Present
    • Pasig, National Capital Region, Philippines

    • Accountable in overseeing the offshore training & quality department.• Assess quality issues, conduct RCA, recommend insights, collaborate with operation & develops improvement plans to improve quality performance.• Developed new quality & training guides, to meet productivity &...

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  DiScent Services & Solutions

  • Mandaluyong, National Capital Region, Philippines

  • Chief Operating Officer

    • Apr 2021 - Jan 2022
    • Mandaluyong, National Capital Region, Philippines

    Handles the operations at DiScent, and hands-on to ensure we meet client expectations. Offers affordable and fair rates for home, office, warehouse disinfection, and fogging fumigation.Provides quality service in accordance with high safety standards.DiScent Services and Solutions - Your partner ...

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  FunCheapSF

  • San Francisco, California

  • Project/Operations Manager

    • Sep 2016 - Dec 2020
    • San Francisco, California

    - Meet with clients to take detailed ordering briefs and clarify the specific requirements of each project.- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels.- Track project performance, specifically to analyze the successful completion ...

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  Open Access Marketing Philippines

  • Makati

  • Operations Team Lead

    • May 2016 - Sep 2016
    • Makati

    - Handling Lyft Campaign, one of the biggest competitors of UBER in the U.S.- Handling 15-20 document review agents.- Ensuring product quality in all of its development stages.- Provides one on one coaching based on the day-to-day production of each agent.- Monitor team and campaign attendance.- ...

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  Northstar Solutions Inc

  • Pasig City

  • Sales and Customer Service Supervisor

    • Jun 2012 - Apr 2016
    • Pasig City

    - Handling Telecommunication company based in the Asia Pacific.- Selling Home services needs to Singaporeans such as cable, internet and home phone over the phone.- Ensuring the product quality in all of its development stages.- Ensure the quality in every stage of software development life cycle...

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  C3 Customer/Contact/Channel

  • Taguig City

  • Quality Assurance Representative

    • Oct 2011 - Jan 2012
    • Taguig City

    - Ensuring the product quality in all of its development stages.- Ensure the quality in every stage of software development life cycle process by conducting reviews, walkthroughs, inspections and meetings.- Monitor phone calls to make sure call center employees are in compliance with the rules an...

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  Compvue USA

  • Makati City

  • HR Recruiter

    • May 2010 - Dec 2010
    • Makati City

    - Responsible for recruiting and staffing nurses based in the U.S.- Develop and execute recruiting plans.- Network through industry contacts, association memberships, trade groups and employees.- Coordinate and implement recruiting initiatives.- Administrative duties and record keeping.

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  Ingram Micro BPO LLC

  • Taguig City

  • Sale's Coordinator

    • Sep 2009 - Apr 2010
    • Taguig City

    - Responsible for different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers.- Supports the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requiremen...

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  Sitel

  • Pasig City

  • CSR / Assistant Trainer / Supervisor

    • Jun 2007 - Feb 2009
    • Pasig City

    Handled 2 accounts such as MCI/Verizon for telecommunication and EQUIFAX Credit Bureau as a financial account.MCI/Verizon (CSR)- Responsible for answering inbound calls.- Provides accurate and detailed information for MCI/Verizon's customers such as explaining their bills and giving informati...

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  One Global Contact Center

  • Pasig City

  • Sales Associate / Closer

    • Aug 2006 - May 2007
    • Pasig City

    Handling 15-20 representatives.Responsible for closing accounts for the representative.Managing and directing the daily activities of the representatives.Responsible for call monitoring, coaching, training, disciplining, and reviewing all representatives.Generating leads for the representatives t...