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Credentials

  • Revenue Performance Lider
    Frontline Performance Group
    Oct, 2018
    - Apr, 2026
  • Gerencia y Liderazgo
    INFOTEP
    Apr, 2016
    - Apr, 2026
  • Mejora de Metodos
    INFOTEP
    Feb, 2016
    - Apr, 2026
  • Rental Center Management
    U-Save Car & Truck Rental
    Feb, 2016
    - Apr, 2026
  • Habilidades de Coaching
    INFOTEP
    Oct, 2015
    - Apr, 2026
  • Delegacion y supervision efectiva
    INFOTEP
    Aug, 2015
    - Apr, 2026
  • Calidad y Productividad
    INFOTEP
    May, 2015
    - Apr, 2026
  • Administracion y Liderazgo
    INFOTEP
    Aug, 2013
    - Apr, 2026
  • Incremental Sales Specialist
    Frontline Performance Group
    Mar, 2013
    - Apr, 2026
  • Emotional Intelligence
    Grace Pons
    Oct, 2012
    - Apr, 2026
  • Coaching techniques for team management
    Grace Pons
    May, 2012
    - Apr, 2026
  • Business Analitycs
    Intras
    Feb, 2012
    - Apr, 2026
  • Credit Card Processing
    Banco del Progreso Dominicano
    Jun, 2011
    - Apr, 2026
  • Safe driving
    INFOTEP
    Jun, 2011
    - Apr, 2026
  • Calidad y Servicio
    INFOTEP

Experience

  • OutPLEX
    • Dominican Republic
    • Data Analyst
      • May 2021 - Present
      • Dominican Republic

      • Implemented data analysis and collection systems, optimizing statistical efficiency and quality for New YorkTimes and Spirit Airlines• Interpreted large datasets using statistical methods and maintained databases from various sources• Produced visualizations and reports, identified trends in complex datasets, and prioritized business needs inconsultation with management• Improved processes• Tools: Google Looker Studio, MS Power BI, SQL Lite, MS Excel, MS Power Query• Databases: MS SQL, MS Access, Google Firestore

    • Analysis Specialist, Business Sales Specialist
      • Dec 2019 - Present

    • Commercial Manager
      • Nov 2019 - Dec 2019

      Sales, business relationship, customer care

  • Nelly Rent a Car
    • Santo Domingo, República Dominicana
    • Comercial Manager
      • 2014 - Jul 2019
      • Santo Domingo, República Dominicana

      • Oversaw projects and conducted data analysis to pinpoint process and business enhancement opportunities• Developed and managed project plans and schedules, ensuring timely completion with expected quality• Facilitated conflict resolution, achieving mutually beneficial outcomes• Maintained spreadsheets for daily, weekly, and monthly reports, including sales, profit/loss, and employeeattendance• Led negotiations with global sales agencies to establish pricing and rate strategies for car rentals and leasing• Set the national/global rate strategy for the budget vehicle segment for retail clients• Managed the sales department, catering to both retail and corporate clients, and negotiated business proposals-Business Anaysis, Key performance indicators, Sales and results analysis, sales strategies.-Rate management, Global Distribution Channels (GDS) relations and sales, price and season management, Sales projections.-Technology Advisor, implementation of new technologies.-Innovation Management: revision of new business and operational initiatives.

    • Corporative Manager
      • 2000 - 2014
      • Santo Domigo

      • Spearheaded initiatives that boosted customer accounts by 40%• Devised strategic plans for Rate and Leasing, stimulating business growth and augmenting profits by 36%• Enhanced customer service responsiveness, resulting in a 34% local market share increase• Established the car rental performance metrics that are now industry standards in the country• Executed market research and analysis to formulate comprehensive business plans for commercialopportunities, business development, and expansion. Utilized key metrics and compiled reports to monitorcommercial performance• Negotiated contracts and prices in collaboration with vendors and developers.-Risk Management, design of the project , implementation and deployment.-Technology Advisor, implementation of new technologies.-Innovation Management: revision of new business and operational initiatives.

    • Supervisor
      • 1999 - 2000

      Rental Sales Representative In charge of Las Americas Intl Airport officeOffice set up and sales

    • Office Manager
      • 1992 - 1999
      • Santo Domingo

      • Oversaw operating budgets, employee management, and client accounts to boost productivity• Implemented workflow enhancements, monitored policy adherence, and maintained CRM databases and filingsystems• Conducted annual personnel evaluations, recommended promotions, and addressed productivity issues• Communicated corporate goals through regular updates. Managed daily operations, office supply inventory, andrequisitions• Coached new hires and managed team for optimal productivity

Education

  • 2020 - 2020
    Coursera
    Computer Programmer, Computer Science
  • 2013 - 2019
    Frontline Performance Group
    Revenue Performance Management, Business Administration and Management, General
  • 2015 - 2018
    INFOTEP
    Business Administration Specialist, Business Administration and Management, General
  • 1991 - 1994
    Universidad APEC
    Ingenieria en telecomunicaciones, Telecomunication electronic systems and devices.
  • 1985 - 1991
    Colegio Experimental Nuevo Orden
    Bachiller en ciencias Matematicas, Matematics

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