Bio
Credentials
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Revenue Performance Lider
Frontline Performance GroupOct, 2018- Apr, 2026 -
Gerencia y Liderazgo
INFOTEPApr, 2016- Apr, 2026 -
Mejora de Metodos
INFOTEPFeb, 2016- Apr, 2026 -
Rental Center Management
U-Save Car & Truck RentalFeb, 2016- Apr, 2026 -
Habilidades de Coaching
INFOTEPOct, 2015- Apr, 2026 -
Delegacion y supervision efectiva
INFOTEPAug, 2015- Apr, 2026 -
Calidad y Productividad
INFOTEPMay, 2015- Apr, 2026 -
Administracion y Liderazgo
INFOTEPAug, 2013- Apr, 2026 -
Incremental Sales Specialist
Frontline Performance GroupMar, 2013- Apr, 2026 -
Emotional Intelligence
Grace PonsOct, 2012- Apr, 2026 -
Coaching techniques for team management
Grace PonsMay, 2012- Apr, 2026 -
Business Analitycs
IntrasFeb, 2012- Apr, 2026 -
Credit Card Processing
Banco del Progreso DominicanoJun, 2011- Apr, 2026 -
Safe driving
INFOTEPJun, 2011- Apr, 2026 -
Calidad y Servicio
INFOTEP
Experience
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OutPLEX
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Dominican Republic
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Data Analyst
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May 2021 - Present
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Dominican Republic
• Implemented data analysis and collection systems, optimizing statistical efficiency and quality for New YorkTimes and Spirit Airlines• Interpreted large datasets using statistical methods and maintained databases from various sources• Produced visualizations and reports, identified trends in complex datasets, and prioritized business needs inconsultation with management• Improved processes• Tools: Google Looker Studio, MS Power BI, SQL Lite, MS Excel, MS Power Query• Databases: MS SQL, MS Access, Google Firestore
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Analysis Specialist, Business Sales Specialist
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Dec 2019 - Present
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Commercial Manager
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Nov 2019 - Dec 2019
Sales, business relationship, customer care
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Nelly Rent a Car
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Santo Domingo, República Dominicana
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Comercial Manager
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2014 - Jul 2019
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Santo Domingo, República Dominicana
• Oversaw projects and conducted data analysis to pinpoint process and business enhancement opportunities• Developed and managed project plans and schedules, ensuring timely completion with expected quality• Facilitated conflict resolution, achieving mutually beneficial outcomes• Maintained spreadsheets for daily, weekly, and monthly reports, including sales, profit/loss, and employeeattendance• Led negotiations with global sales agencies to establish pricing and rate strategies for car rentals and leasing• Set the national/global rate strategy for the budget vehicle segment for retail clients• Managed the sales department, catering to both retail and corporate clients, and negotiated business proposals-Business Anaysis, Key performance indicators, Sales and results analysis, sales strategies.-Rate management, Global Distribution Channels (GDS) relations and sales, price and season management, Sales projections.-Technology Advisor, implementation of new technologies.-Innovation Management: revision of new business and operational initiatives.
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Avis Budget Group Dominican Republic
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Santo Domigo
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Corporative Manager
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2000 - 2014
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Santo Domigo
• Spearheaded initiatives that boosted customer accounts by 40%• Devised strategic plans for Rate and Leasing, stimulating business growth and augmenting profits by 36%• Enhanced customer service responsiveness, resulting in a 34% local market share increase• Established the car rental performance metrics that are now industry standards in the country• Executed market research and analysis to formulate comprehensive business plans for commercialopportunities, business development, and expansion. Utilized key metrics and compiled reports to monitorcommercial performance• Negotiated contracts and prices in collaboration with vendors and developers.-Risk Management, design of the project , implementation and deployment.-Technology Advisor, implementation of new technologies.-Innovation Management: revision of new business and operational initiatives.
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Supervisor
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1999 - 2000
Rental Sales Representative In charge of Las Americas Intl Airport officeOffice set up and sales
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Hertz Dominican Republic
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Santo Domingo
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Office Manager
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1992 - 1999
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Santo Domingo
• Oversaw operating budgets, employee management, and client accounts to boost productivity• Implemented workflow enhancements, monitored policy adherence, and maintained CRM databases and filingsystems• Conducted annual personnel evaluations, recommended promotions, and addressed productivity issues• Communicated corporate goals through regular updates. Managed daily operations, office supply inventory, andrequisitions• Coached new hires and managed team for optimal productivity
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Education
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2020 - 2020Coursera
Computer Programmer, Computer Science -
2013 - 2019Frontline Performance Group
Revenue Performance Management, Business Administration and Management, General -
2015 - 2018INFOTEP
Business Administration Specialist, Business Administration and Management, General -
1991 - 1994Universidad APEC
Ingenieria en telecomunicaciones, Telecomunication electronic systems and devices. -
1985 - 1991Colegio Experimental Nuevo Orden
Bachiller en ciencias Matematicas, Matematics
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