Experience

• 

  Jeni's Splendid Ice Creams

  • Greenville, South Carolina, United States

  • Shopkeeper's Assistant

    • Oct 2021 - Present
    • Greenville, South Carolina, United States

    Leadership | Business Management | Organization | Communication | Time Management | Translating and Improving | Representing Others | Defining and Meeting Goals | Record Keeping | Customer Value | Advising | Social Listening | Coaching | Budgeting | Scheduling | Inventory | Administration• Recognized by my peers as successfully supporting the immediate hiring needs of 11 different stores in 3 different markets through screening talent, identifying best opportunity applicants, interviewing applicants, and clear communication on who to hire and why!• Co-hired and co-built a standout new store open team to successfully launching a Jeni's Scoop Shop in a brand new market. The results of our intentional work were rave reviews, a solid foundation for immediate and future success, and all financial and labor targets met or exceeded.

• 

  Amazon

  • Greenville-Spartanburg-Anderson, South Carolina Area

  • Book Author

    • Jun 2017 - Present
    • Greenville-Spartanburg-Anderson, South Carolina Area

    Self-Published Author at Amazon.comWriting Skills | Using Words Expressively | Organizing an Idea Into It's Parts | Time Management | Getting Things Done | Skilled Multi-tasker | Defining and Meeting Goals• I used my skills of defining and meeting a goal, writing, organizing an idea or goal into it's many parts, using words expressively, and multi-tasking to write and then publish my first book on Amazon.com.

• 

  Starbucks

  • Greenville-Spartanburg-Anderson, South Carolina Area

  • Shift Supervisor

    • Feb 2005 - Nov 2021
    • Greenville-Spartanburg-Anderson, South Carolina Area

    Coaching | Advising | Communication Skills | Team Building | Customer Service | Prioritizing and Planning | Inventory Management | Problem Solving | Multi-Tasking | Cash Management | Customer Value | Evaluating and Deciding | Defining and Meeting Goals | Process Improvements | Seeing Patterns | Integrating and Combining | Organizing an Idea Into It's Parts• I personally influenced and established a 43% decrease in out the window times (OTW) and 33% increase in peak customer count over the last 9 months through identifying greatest opportunities, coaching team growth, clear and effective communication, and through thoughtful deployment of my team.• I supervised and successfully co-implemented a customer service strategy which increased our store’s customer service score by 63% over a six week period, February to March 2021… achieving the highest customer service score our District manager has seen to date. Our team and store is currently still maintaining that 60+ score.• Addressed and transformed a culture of pessimism to one of optimism by identifying root causes and then addressing the issue through effective and vigilant action and by regularly bringing my own positive energy to work.• I regularly and effectively use Inventory Management tools to support store profitability and the customer experience. (Pars, Inventory Management System, Ordering, Receiving, Assessing and Communicating Opportunities)• I coach employees through patience, clear communication, respect, and repetition to become model employees. (Many examples)• I have repeatedly used respectful and sincere listening, acknowledgment of the situation, and use of the resources available to me to calmly, efficiently, and effectively resolve numerous customer complaints and situations of varying kind.• I have fostered and continue to foster an environment of mutual respect and reliance by demonstrating both of these qualities firstly myself and by continuing in both of these qualities over time.

• 

  McKinney ISD

  • Dallas/Fort Worth Area

  • Small Business Owner

    • Jan 2006 - Jul 2020
    • Dallas/Fort Worth Area

    Private Tutoring | Coaching | Social Listening | Adapting | Business Management | Record Keeping | Self- Starter | Imagining, Inventing, and Creating | Invoicing | Scheduling | Time Management Accomplishments:• Successfully started, ordered, and established my own self-employed tutoring business.• 1000+ students instructed, encouraged, and individually served.• Student awards such as TMEA All-State and Regional Bands, UIL Solo Contest, WMEA All-State Bands, and various Scholarship awards.• Successfully engaged a broad spectrum of students with music who were various in ability and mental capacity through my ability to engage their imaginations, understand what their individual situations required, motivate them, and adjust to their needs and circumstances as time passed.