Experience

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  Raptor Technologies, LLC

  • Baltimore, Maryland, United States

  • Customer Success Manager

    • May 2023 - Present
    • Baltimore, Maryland, United States

    -Drives customer success as the first point of contact for customers in named accounts. -Monitors overall client utilization and success.-Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues ...

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  SchoolPass

  • Senior Customer Success Manager - Team Lead

    • May 2022 - Aug 2023

    -Manages the full life cycle of a client, post-sale, to include Implementation, onboarding, adoption, support, account management, and contract renewal-Provides in-depth training to facilitate change management and adoption of new technology- Reviews system (UAT) and gain user acceptance prior to...

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  East End Prep

  • Director of Systems Administration

    • Mar 2021 - May 2022

    - Defining, implementing and revising operational policies and guidelines for East End Prep- Manages front office operations: Office Manager, Operations Manager, and Enrollment Manager- Manages inventory of staff and student technology- Plans, coordinates, and supervises the day-‐to-‐day business operations of East End Prep's three schools- Manages systems for and maintains accurate student data and information in compliance with federal, state, district and school expectations- Ensures that the school is prepared for emergencies by conducting all drills and training staff on emergency plans- Works with the principal or Assistant Principals to manage the logistical elements of all major student assessments

  • Lead Educator

    • May 2020 - May 2021

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  EVERFI

  • Director, K-12 Programs, Mid-South Region

    • Jan 2019 - May 2020

    - Lead implementation team of 7 direct reports to support student learners and teachers across 4 states with EVERFI's K12 critical skills education technology platform.

  • Schools Manager

    • Jul 2017 - Jan 2019

    - Drove and qualified outbound school implementation opportunities from initial contact to conversion in Kentucky and Tennessee. - A subject matter expert on EVERFI's platforms, the K-12 education technology industry, and the major issues faced by teachers, schools and districts- Trained and supported teachers for use of EVERFI's platfoms in their classrooms through school site visits and online demonstrations; work with EVERFI's Support and Marketing teams to deliver timely, friendly and tireless customer service and technical support- Responded to and qualify all incoming inquiries from teachers, schools and districts- Actively engaged in new business development activities, including roundtables, tradeshows, conferences, and workshops- Understood and translated challenges faced by teachers, schools and districts in order to provide input & feedback into the design, development, and maintenance of training materials to increase user adoption- Developed and managed program reports and dashboards in Salesforce.com.

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  The Bar Method

  • Nashville, Tennessee

  • Client Acquisition and Retention Coordinator

    • Jun 2015 - Sep 2017
    • Nashville, Tennessee

    - Focused and engaged all guests, inclusive of actively selling membership opportunities, class packages, and other offerings.- Grew member base and achieved sales targets by ensuring a focused and well-executed sales process was in place. - Ensured the studio and equipment remain impeccable at a...

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  East End Prep

  • Nashville, Tennessee

  • Social Studies Lead Teacher

    • Jul 2015 - Jun 2017
    • Nashville, Tennessee

    - Organized meetings, planned grade level activities and coordinated between administration and the grade level as Grade Level Team Leader for the 4th and 5th Grade.- Effectively planned and executed 4th and 5th Grade Social Studies curriculum for 100 scholars using TLAC techniques and rigorous t...

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  STEM Preparatory Academy

  • Nashville, Tennessee

  • 7th Grade Social Studies Teacher

    • Jul 2014 - Jun 2015
    • Nashville, Tennessee

    - Effectively planned and executed 7th Grade Social Studies curriculum for 108 scholars using TLAC techniques and rigorous texts. - Awarded Student Advocate of the Year by Tennessee Charter School Center for work done at Tennessee State Capitol.

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  Nashville Teaching Fellows Program

  • Greater Nashville Area

  • 2014 - 2015 Fellow

    • Feb 2014 - Jun 2015
    • Greater Nashville Area

    - Admitted to a highly selective cohort committed to raising student achievement in Nashville’s highest need subject areas and schools; selected based on record of achievement, commitment to community, demonstrated personal responsibility for student outcomes, sample lesson facilitation, and comm...

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  A. B. Freeman School of Business

  • Greater New Orleans Area

  • Student Worker

    • Jun 2013 - May 2014
    • Greater New Orleans Area

    - Helped maintain the A.B. Freeman School of Business Management Technology Center- Assisted students and faculty in maximizing effective use of university-provided and recommended technology- Assisted students and faculty with hardware and software and troubleshooting

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  Amistad Research Center

  • Greater New Orleans Area

  • Research Intern

    • Jun 2013 - Aug 2013
    • Greater New Orleans Area

    - Responsible for the processing of the Ida Cullen Cooper Papers- Content Analysis of the materials at hand and historical research- Hands-on work in archival research such as preservation tasks that include re-boxing, removing metal and foreign objects, and re-housing the collection in archival ...

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  Zydeco Media LLC

  • Greater New Orleans Area

  • Social Media Marketing Intern

    • Jun 2013 - Aug 2013
    • Greater New Orleans Area

    - Assisted in the use of Sprout Social as a Social CRM scheduling tool for Facebook, Twitter and Google +- Helped Community Manager with photography for Facebook, Twitter and Instagram- Compiled ideas to create a campaign for brides at the Omni Royal Orleans Hotel- Continually updated information...

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  White House Black Market

  • Bridgewater, New Jersey

  • Sales Associate

    • May 2011 - Jun 2013
    • Bridgewater, New Jersey

    - Fit Consultant, Personal Shopper and Cashier- Assistance in preparation for the opening and closing of the shop

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  Tulane University

  • Greater New Orleans Area

  • Research Assistant

    • Sep 2012 - Jan 2013
    • Greater New Orleans Area

    - Assisted in periodical research through online databases- Helped find and compile important information regarding The New Orleans Cotton Exchange

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  Museum of Jewish Heritage

  • Greater New York City Area

  • General Intern

    • May 2012 - Jul 2012
    • Greater New York City Area

    - Office and research work in Collections and Exhibitions- Tour evaluator to main exhibitions for 4 - 12 year old students- Helped facilitate weekly public events- Assistance in organization, sales and upkeep within the Pickman Museum Shop

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  Gap Inc./Gap

  • Bridgewater, New Jersey

  • Sales Associate

    • Jul 2009 - Jan 2011
    • Bridgewater, New Jersey

    - Cashier and fitting room representative - Assisted with customer service throughout the store- Responsible for daily retail tasks

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  Picillo & Picillo Law Firm

  • Somerville, New Jersey

  • Office Clerk

    • Apr 2008 - Nov 2010
    • Somerville, New Jersey

    - Responsible for daily office duties- In charge of phones, client concerns, client greeting and mailings

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  The Marks Law Fiirm

  • Bernardsville, New Jersey

  • Office Assistant

    • Jun 2010 - Aug 2010
    • Bernardsville, New Jersey

    - Responsible for daily office duties- Filed paperwork, organization of office documents and mailings