Experience

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  JobStreet Singapore

  • Singapore
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Sales Manager - Corporate Key Accounts

    • Feb 2023 - Present

    Achievements:2023• FY 2023 Ultimate Performer Program Recipient - Country Top Sales Manager• Q2 Top Performer• Q3 Top Performer• H2 Top Performer• Overall FY Top PerformerOversees the performance of the Corporate Key Account Segment of JobStreet.com SingaporeManages the Key Account Managers in-charge of dealings with corporate clientele base.Sales & Operations • Lead and manage a group of 4 Key Account Managers • Train, mentor and guide account managers in meeting their KPIs and daily operations and performing.• Design and develop Strategic Account Plans to expand Customer Base and driving business retention.• Cross-collaborated across functional teams to increase Premium Branding Solution take-up. Planning & People Development• Lead activities and performance of Corporate Sales Team through close coaching and KPI monitoring • Assess and conduct half-yearly and annual staff appraisals.• Conduct regular staff meetings to monitor performance and ensure the account managers are on track • Identify and develop account managers for succession planning and career development through action plans.• Conduct training on product knowledge and relevant soft skills.• Visit clients with the account manager to evaluate presentation skills and to address challenging situations.• Attend and involve in management meetings, brainstorming sessions, and project management.• Interview and recruit new KAMsEvents• Manages and lead multiple collaborations/events/partnerships with Government and Non-Government bodies through strategic planning and execution.• Organized and successfully carried out JobStreet's #SEEKBETTER Career Fair in August 2023, overseeing both the planning and execution phases of the event.

  • Strategic Key Account Manager

    • Apr 2022 - Feb 2023

    Business Development• Deep diving using data and assessment of pain points and implications through offline discussions and negotiation. • Prospect and convert new clients through innovative and sound consultation with stakeholders.• Initiating joint company-strategic planning processes that delivers mutual performance objectives with clients.Responsible for maintaining and growing the largest corporate clientele base in JobStreet Singapore• B2B sales role engaging with clients from Directors/VPs/HR Head of Operations to Business Owners.• Plan and execute cross/up selling strategies and fulfilment of Key Performance Index.• Achieve client satisfaction by in-depth analysis, data interpretation, & presentation. • Follow-up with planning, execution, and monitoring of all campaign activitiesKey Account Management and Servicing• Maintain highest level of customer satisfaction through consultative & highly responsive services and round-the-clock account assistance• Ensuring timely and successful follow ups and implementation of our solutions according to clients’ needs, timeline, and objectives.• Coordinating between all internal/external cross functional stakeholders to provide seamless client experience.Sales Planning & Management• Plan and maintain sales reports, projections, and pipelines with regular revisits to capture additional opportunities.• Ensure 100% full coverage of accounts and timely follow-ups for recurring sales & new business revenue.• Mitigating negotiations that ensures contract renewals, with a proven track record of product and revenue growth, target achievement, and high levels of customer satisfaction for over 200 clientsMentoring • Assisting Junior Key Account Manager in pipeline planning and strategic sale cycles• Participate and groom new KAMs to be proficient in their role with mock discussions and real client physical and virtual meetings

  • Key Account Manager

    • Oct 2019 - Apr 2022

    Achievements• SEEK Asia Employer of the Month Award - December 2021FY 2022 • Q1 Flash Award Winner• Q3 Hulk Award Winner• Top achiever country leader board for 6 MonthsFY2021• Highest billed revenue 2021 across all Corporate Key Account teams• Highest achievement in NJPP 2021• Top achiever country leader board for 7 monthsFY 2020• 2020 Q2 & Q3 Depth Hall of Famer• Highest billed revenue 2020 across all sales teams• Top Sales in overall target 2020• Top sales in NJPP 2020Manages the prime segment of Key Corporate clientele across various industries Including but not limited to: Banking and Finance, Biotechnology, e-Commerce, Global Hotel Chains, Government Bodies, Logistics and Transportation, Manufacturing(Regional MNCs, Medium Enterprises, etc)Key Account Maintenance (Servicing)• Providing full suite of account support, ranging from strategic planning, data interpretation, technical administration.Business Development • Conducting full circle campaign driven exercises• Executing thorough assessment of client’s gap and its implications through appointment-based discussion.Sales Planning & Management• Plan and maintain sales reports, projections, and pipelines with regular revisits to capture additional opportunities.• Ensure 100% full coverage of accounts and timely follow-ups for recurring sales & new business revenue.• Mitigating negotiations that ensures contract renewals, with a proven track record of product and revenue growth, target achievement, and high levels of customer satisfaction for 278 clients

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  Singapore Airlines

  • Singapore

  • Cabin Crew

    • Aug 2014 - Oct 2019
    • Singapore

    • Ensuring passengers’ wellbeing while providing high level inflight services throughout the duration of their flight• Assist sales crew in inflight sales for Singapore Airlines Krisshop• Coached and mentored numerous new cabin crew for on-the-job experience prior to their graduation• Involved in Krisshop Sales Development meetings to resolve transactional and inventory issues• Involved in Service Development focus groups to create a better flight experience for customers• Elected as Singapore Airlines Staff Union delegate (NTUC) to represent cabin crew in management policies negotiations and company-employee grievances mitigation• Handled large scale planning and problem-solutions response team• Consistently achieved top 10 percentile in performance across the board against 4500+ crew in the same cohort• Achieved Top 1 percentile in performance in the year 2018• Trainee: Received Best Trainee and Good English award in basic training

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  Ministry of Defence of Singapore

  • Singapore

  • Military Intelligence Expert

    • Mar 2007 - Jul 2014
    • Singapore

    • Carry out day-to-day data analysis and coordinate presentations between multiple parties• Manage overall performance of key portfolios with daily reports on tasks executed and data summary• Mentor and groom new members of the team to a high level of efficiency for key portfolios• Planned and executed the entertainment segment of a gala dinner attended by 600 guests with Chief of Defence Force as the Guest-of-honour• Received Unit Best Soldier award in 2013• Received Merit Award for Unit Specialization Training • Received Platoon Best Trainee during BSLC in Pasir Laba Camp• Received Platoon Best Trainee during BMT in Pulau Tekong Camp