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Bio

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Alan Hope is a seasoned IT professional with 12+ years of experience in desktop support management, network administration, and enterprise software implementation. He has worked with various companies, including TEKsystems, Stafflogix Personnel Staffing Solutions, World Wide Technical Services, and Kimberly-Clark Corporation, providing technical services, troubleshooting, and repair of PC hardware and software. He holds an Associate's degree in Management Information Systems from Cypress College.

Experience

    • Desktop Analyst
      • Dec 2011 - Present

      Plexus - Service and support for customers including Active Directory network issues, hardware repairs, software requests, printing issues, new user setup, moves and compatibility issues with peripherals. New / Reimage desktop and laptop PC's utilizing PXE imaging, manual installation and SCC...

    • Desktop Technician
      • Jun 2011 - Dec 2011

      Responsible for imaging and deployment of new and existing desktop, laptop and Toughbook PC's utilizing Ghost and SCC to manage software to implement Windows 7 migration from XP OS including management of Active Directory users and computers.Provide customer service to users and desktop suppo...

    • Field Technician II
      • Sep 2010 - Jun 2011

      Provide diagnosis and troubleshooting for hardware repairs for work orders on desktop, laptop and printers for users providing problem resolution to customers as required.Management of work orders and input of data into database; preparation of work records and update of customer accounts.

    • Independent Consultant
      • Jul 2006 - Jun 2010

      Provide technical services including installation and configuration of PC hardware and software and peripherals plus troubleshooting and repair of PC and peripheral issues for individual clients and small businesses.Design and cost-efficient installation of business LAN utilizing shared file spac...

    • LAN / System Administrator
      • Oct 1992 - Jul 2006

      Leadership of project for IS related functions including infrastructure upgrades, server migration from NT to Windows 2000-2003, PC migrations or upgrades and telephony upgrades.Administration of servers using active directory and of audio visual and video conferencing equipment.Maintenance of ma...

    • Your Subordinate
      • 1901 - 1910

Education

  • Cypress College

Suggested Services

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Industry Focus. “Computer and Network Security”

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