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Alan Heinen is a seasoned IT professional with extensive experience in systems administration, automation, and cloud computing. He has managed teams, implemented various technologies, and developed strategies for process improvement. Heinen holds certifications in Kubernetes and Linux, and has worked in various industries, including finance, manufacturing, and telecommunications.

Credentials

  • CKA: Certified Kubernetes Administrator
    The Linux Foundation
    Sep, 2021
    - Apr, 2026
  • LFCS: Linux Foundation Certified Systems Administrator
    The Linux Foundation
    Aug, 2021
    - Apr, 2026

Experience

    • Application Engineering Manager
      • Aug 2021 - Present

      Building Application Solutions for automation with the latest technologies including Kubernetes

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Senior Consultant
      • Mar 2021 - Aug 2021

      Developed plan to modernize tools and processes for Network Big Data team around Kubernetes, DevSecOPs and Infrastructure as Code.

    • Staff Manager Network Management Systems
      • Aug 2015 - Mar 2021

      Rebuilt team from 3 individuals to a team of 5-10 plus contractors as necessary. Consolidated 6 monitoring systems to a single monitoring system for our core network elements. Led team that built customer premise equipment monitoring system. Our Customer NPS has improved as a result of this and other measures over the last four years. Started an agile scrum practice to better manage our intake for bugs and projects. Recruited product owners from the business to prioritize projects. This resulted in much faster delivery of projects and drastically improved internal customer satisfaction. Implemented source control and infrastructure as code in Ansible and Bash to speed up deployment while standardizing practices and reducing risk.

    • Sr. Engineer Network Computing System
      • Jun 2012 - Aug 2015

      Developed strategy for gathering inventory for over 2000 Unix and Linux systems.Standardized server builds to ensure systems were set up properly from inception.Managed multi-million dollar budget and vendor relationships for hardware and software support.Reduced maintenance expenses by more than 15% the first year in the department.Designed strategy for deploying VMware server farms to allow for rapid roll out of systems, greater resiliency and higher density.

    • Manager of Unix & AS/400 Systems
      • Dec 2011 - Jun 2012

      Supervised a staff of 6-16 System Administrators and contractors in 5 locations.Led integration of systems administration teams through three mergers and acquisitions.Managed multi-million dollar budget and vendor relationships for hardware and software support.Supported 1800 systems including Oracle/Sun Solaris, IBM AS/400s, IBM S/390, and various Linux servers including Red Hat, CentOS, and Ubuntu.Led effort to migrate to Red Hat Linux virtual systems from Oracle/Sun Solaris reducing support costs by 67% and reducing new systems turnaround from up to 6 weeks to less than 1 business day.Implemented Cisco UCS technology with Red Hat Linux to achieve less than 2 week turnaround on bare metal systems with up to 40 processor cores. We benchmarked and proved that these blades could perform as well as the largest Oracle/Sun Systems in our production environment.

    • Manager of Unix & AS/400 Systems
      • Jul 2000 - Dec 2011

      Supervised a staff of 6-16 System Administrators and contractors in 5 locations.Led integration of systems administration teams through three mergers and acquisitions.Managed multi-million dollar budget and vendor relationships for hardware and software support.Supported 1800 systems including Oracle/Sun Solaris, IBM AS/400s, IBM S/390, and various Linux servers including Red Hat, CentOS, and Ubuntu.Led effort to migrate to Red Hat Linux virtual systems from Oracle/Sun Solaris reducing support costs by 67% and reducing new systems turnaround from up to 6 weeks to less than 1 business day.Implemented Cisco UCS technology with Red Hat Linux to achieve less than 2 week turnaround on bare metal systems with up to 40 processor cores. We benchmarked and proved that these blades could perform as well as the largest Oracle/Sun Systems in our production environment.

  • McLeodUSA
    • Cedar Rapids, Iowa Area
    • Sr. Systems Programmer
      • Jun 1998 - Jul 2000
      • Cedar Rapids, Iowa Area

      Worked with application development and database administration to tuned the AS400 to achieve and maintain a .25 second response time to application users. This allowed us to scale out to over 10,000 users and achieve more predictability in the need for upgrades.Established software mirroring between primary and secondary AS/400 systems to maintain less than 24 hours downtime per year. Tracked and prioritized mirroring issues with vendor.Implemented job scheduling on AS400 to minimize job conflicts and streamline operations.7x24 support of application development and operations staff.

    • Programmer
      • 1995 - 1997

      Administered AS400 including security, tuning, and job scheduling.Enhanced warehouse management and manufacturing applications.Supervised and directed operators and junior programmers.Assisted with conversion efforts and wrote interfaces to BPCS software in legacy system.Created Data Warehouse of AS/400 databases on the network.

    • Operations Supervisor/Systems Administrator
      • 1992 - 1995

      Administered 5 AS/400s including security and job schedulingTrained and supervised computer operators. Established operation procedures and manuals.Coordinated hardware/software maintenance, established security, and supported users and operators.Assisted and guided software development and test.Installed and maintained email and job scheduling software.

    • Systems Administrator
      • 1987 - 1992

      Analyzed reporting needs.Implemented sales reporting system.Installed and administered cost and inventory systems.Acquired and implemented time tracking system.Developed manufacturing forecasting system.Developed cost control system which saved the company several million dollars a year.Trained new users.

Education

  • 1993 - 1996
    Franklin University
    BA, Finance
  • 1986 - 1989
    American Institute of Business
    AA Computer Programming & Accounting, Computer Programming & Accounting

Suggested Services

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Industry Focus. “Computer and Network Security”

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