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Alan Fouka profile image

Alan Fouka

IT Support Technician at Equiom Group
Intro Book
Experienced IT professional with a strong background in service delivery and infrastructure management.
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Location
Dingwall, Scotland, United Kingdom, GB
Skills
  • Service Delivery
  • Team Management
  • Call Centers
  • Sla
  • Performance Management
  • Show all
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Bio

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Alan Fouka is a seasoned IT professional with 20+ years of experience in service delivery, team management, and infrastructure management. He has worked in various roles, including IT Support Technician, Superuser, Infrastructure Specialist, and Database Administrator. Alan holds a Bachelor's Degree in Applied Computing from the UHI Millennium Institute affiliated with the University of Stirling.

Experience

  • Equiom Group
    • Inverness, United Kingdom
    • IT Support Technician
      • Mar 2017 - Present
      • Inverness, United Kingdom

  • Eagle Consulting
    • Inverness, United Kingdom
    • IT Support Technician
      • Dec 2014 - Mar 2017
      • Inverness, United Kingdom

  • Serco
    • Superuser
      • Jun 2006 - Nov 2014

      The primary function of the role was to act as a single point of contact for all IT related issues within the local contract team. Work alongside the Operational Management Team, the IT Service Delivery Team and Application Services to understand the IT infrastructure and provide support for IT faults, resolutions and changes within all service areas. Also required to contribute to the development of appropriate IT solutions and the identification of future opportunities.

  • Vertex Data Science
    • Infrastructure Specialist
      • Mar 2000 - Jun 2006

      I provided a dual role within a 300 seat Call Centre as on-site 2nd Line desktop and telephony support for the local Vertex, Trainline and Westminster City Council client equipment and networks.

  • Capgemini
    • Database Administrator
      • Mar 1998 - Mar 2000

      Day to day running/maintenance of CGEY’s Year 2000 Knowledge Base, an Access database storing the Year 2000 compliance information of 70,000 software and hardware products.

Education

  • 2004 - 2007
    UHI Millennium Institute affiliated with the University of Stirling
    Bachelor's Degree, Applied Computing
  • 1988 - 1994
    Dingwall Academy

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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