Experience

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  Intrax Inc.

  • San Francisco

  • Senior Product/Project Manager

    • Sep 2013 - Jan 2016
    • San Francisco

    Intrax Inc: Senior Product/Project Manager – (September 2013– Current)Joint lead in the business requirements gathering, design, development, and migration of the entire AupairCare business application from a ColdFusion implementation onto a state of the art Salesforce.com cloud based system. This was a large 2 year undertaking for an $80 million business, and was successfully launched in December 2015.Responsibilities included:• Gathering requirements to carry out business analysis, configuration, developing communities & customer portal, Visualforce pages development.• Defined business solutions and the implementation of delivery methodologies.• Provided Salesforce technical analysis, consultation, stakeholder management, development and testing by liaising with business and technology teams.• Participated/jointly led UAT (User Acceptance Testing) - wrote detailed test plans and executed test cases.• Legacy systems Data migration to Salesforce, doing data migration and data transformation routines from legacy to Salesforce system, testing and verifying data migration accuracy. • Business process modeling and advice on Salesforce.com CRM System Implementation.• Facilitated and was Involved in workshops / training / presentations.

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  Trennert Inc. - DBA: College Nannies & Tutors of Palo Alto / Los Altos

  • Bay Area

  • Owner & Managing Director

    • Jun 2010 - Dec 2013
    • Bay Area

    College Nannies + Tutors, the nation's largest nanny resource, Builds Stronger Families™ by offering customized nanny services, part-time, full-time or on-call (professional babysitting or emergency backup). Our experienced nannies are matched to the family's schedule, location and to the children's interests. College Tutors Builds Stronger Families™ by offering a complete set of customized one-on-one tutoring for all subjects from pre-K through grade 12 including college test prep.

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  Hewlett-Packard

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Business Program & Project Manager

    • Dec 2007 - Nov 2009

    Business Project Manager - Volume Operations, Channel Business - World-Wide Compliance Metrics Lead (2007 – November 2009)Successfully identified the definition, alignment and standardization of Key Performance Indicators (KPI) across geographic regions, for the Channel Efficiency & Compliance Program scorecard. • Established baselines for the identification of goals for the respective KPI’s. Monthly reporting, and tracking to target, and improvement plans. • Led and facilitated the identification, with management, of a set of core metrics to measure compliance to enhance business controls, for the channel volume business.• Spearheaded the effort to work with the HP regions and assorted organizations to achieve alignment on the definition, scope, data sourcing, calculations and the creation of a monthly reporting process.• The program delivered a set of business performance dashboards which are now used for business process analysis, resulting in annual savings of $70m.

  • Program Manager Global Operations - Order Management Operations, World-Wide Lead

    • Dec 2002 - Dec 2007

    Effectively led the planning, project identification, and improvement of the overall Order Management process. This work involved a variety of projects leading cross regional teams in the following:• Led the definition and standardization of Order Management metrics for inclusion in the Enterprise Data Warehouse (EDW). This effort was based on the establishment of a standardized order life cycle process, agreed and aligned with geographic regions.• Business Requirements Lead for Channel On-Time-Delivery (OTD) program.• Lead for Order Management (OM) Transformation/ Metrics work stream, and identified areas for improvement to enhance the customer ordering experience.• Lead on Business Process Architecture development for Order Management domain to enhance the overall process and achieve improved operational efficiencies.• WW lead for OM + Downstream Linkages rollout for Global Pricing program

  • Managing Consultant/Global B2E Services, World-Wide Lead

    • Dec 1999 - Dec 2002

    Instrumental in developing a portfolio of consulting services in both Business Intelligence, and the emerging Business-to-Employee (B2E) Solution, for use by HP Consulting delivery consultants Worldwide. This involved leveraging HP’s own @hp portal best practices in combination with customer experiences to create the appropriate collateral.• Developed and successfully delivered training in both Business Intelligence and B2E development methodologies. These methodologies were effectively and profitably applied at subsequent customer consulting engagements.• Achieved $23m in consulting revenue world-wide in Business Intelligence engagements.• Led B2E Market Development in the Asia-Pacific region within HP’s Cross Industry Business Solutions organization; generating $5m in consulting revenue.

  • Professional Services Organization - Senior Consultant

    • Dec 1994 - Dec 1999

    Member of a world-wide team of consultants who developed the methodology for delivering Information Systems Strategies to clients. This framework was subsequently applied with two of the other consultants on an internal project on a worldwide basis and additionally to major clients in Silicon Valley.- Led profitable Business Intelligence consulting engagements with Customers. Most notably this included the successful development of a full Enterprise Data Warehouse Architectural blueprint for the major Telco in Hungary.

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  Richard Irwin & Associates

  • Principal Consultant

    • 1989 - 1994