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Alaa Zaza

Account Manager at Serviceform
Intro Book
Alaa Zaza, a seasoned professional with 2 years of experience as an Account Manager at Serviceform, leveraging expertise in digital marketing, teamwork, and project management.
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Location
Dubai, United Arab Emirates, AE
Skills
  • Teamwork
  • Digital Marketing
  • Networking
  • Team Leadership
  • Content Marketing
  • Show all
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Bio

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Alaa Zaza, a seasoned professional with a strong background in digital marketing and team leadership, has driven growth for various companies, including Serviceform, a global provider of digital tools and processes. As an Account Manager at Serviceform, Alaa simplified digital tools and processes for clients, improving productivity and results in sales, marketing, and customer support operations. Prior to this role, Alaa held positions as Marketing & Operations Manager at Machi Market and Business Development Specialist at RecRight, showcasing expertise in digital marketing, project management, and team leadership. Alaa holds a Bachelor of Business Administration degree from Haaga-Helia University of Applied Sciences and is proficient in Weebly, Wordpress, and other digital marketing tools.

Experience

  • Serviceform
    • Helsinki, Uusimaa, Finland
    • Account Manager
      • Jul 2022 - Present
      • Helsinki, Uusimaa, Finland

      I help companies grow by simplifying digital tools and processes - making them accessible under one platform. Feel free to send me a message if you’d like to learn more about Serviceform!Serviceform products fall into 3 categories that improve productivity and results of your daily sales, marketing, and customer support operations.• Website conversion tools such as Conversational Landing Pages, Engagement Bots, Chatbots, Dynamic Forms, etc. - help you talk to potential customers and turn them into paying customers.• Communication tools such as Live Chat, Social Inbox, and Email & SMS Campaign Builder - help you solve customer problems immediately and nurture your relationships by keeping the conversations going in all channels.• Management tools such as CRM, Ourly Meeting Scheduler, Insights, and Cookie Controller - help you streamline your sales process and save time from navigating between different tabs, plugins, and software.Don’t worry, we guide you through all of your problems, advise you on how to solve them, and set up everything for you.Serviceform is a global company with 1500+ customers and 50+ team members around Finland, Sweden, Spain, and Sri Lanka.

  • Machi Market
    • Helsinki Area, Finland
    • Marketing & Operations Manager
      • Mar 2020 - Jul 2022
      • Helsinki Area, Finland

  • RecRight
    • Helsinki Area, Finland
    • Business Development Specialist
      • Jun 2018 - Jan 2020
      • Helsinki Area, Finland

  • Starry Molasses
    • Helsinki Area, Finland
    • Digital Marketing Consultant
      • Aug 2017 - Dec 2017
      • Helsinki Area, Finland

      Web Design & Creation, SEO, Social Media Analysis, Social Media Strategy as Freelancer

  • Haaga-Helia University of Applied Sciences
    • Porvoo Area, Finland
    • Project Manager
      • Aug 2017 - Dec 2017
      • Porvoo Area, Finland

      I have participated as a project manager in Foreign Market Entry commissioner project for Finnish company called RecRight aiming to enter Singapore market. Social Media Analysis, Market entry Plan, Market research, Content Marketing, Lead generation.

  • Celia Library for Print Disabled People
    • Helsinki Area, Finland
    • Book Narrator for Disabled
      • Sep 2016 - Dec 2016
      • Helsinki Area, Finland

      Recording audio-books at studio as a narrator for print-disabled people. Project-based job to record 5 books.

  • Shoe Avenue
    • Beirut District, Lebanon
    • Sales
      • Jan 2013 - Oct 2014
      • Beirut District, Lebanon

      Sales and customer service in Chain Retail Store Shoe Avenue

  • Hanna Khoury Design
    • Beirut District, Lebanon
    • Manager Assistant
      • Jun 2012 - Dec 2012
      • Beirut District, Lebanon

      HR Management, Organising meetings, Placing orders to the furniture factory

  • Zaza Coats
    • Syria
    • Sales & Management
      • 2009 - Apr 2012
      • Syria

      Involved in B2C sales, customer service, cashier, little managerial tasks. (Family retail stores)

Education

  • 2017 - 2020
    Haaga-Helia University of Applied Sciences
    Bachelor of Business Administration - BBA, International Business of Sales & Marketing
  • 2013 - 2014
    Arab Open University - Lebanon
    Bachelor of Business Administration - BBA, Business Administration and Management, General

Suggested Services

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Industry Focus. “Software Development”

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