Experience

• 

  Central Bank of Libya

  • Benghazi, Libya

  • Payment and Settlement Associate

    • Feb 2019 - Present
    • Benghazi, Libya

    General responsibilities • Timely processing of payment and settlements, providing best client services possible to ensure satisfactory delivery for the Bank’s clients. Adhere to the Treating Customer Fairly principles through all work activities. • Support the line manager in ensuring that all colleagues in the team are fully cross trained and that all processes are adequate and well documented. • Assist with projects related to the continuous improvement of the Function. • Work in close conjunction with the Client Services team and other internal functions to achieve best possible outcome for the customer. • Support the maintenance of the Function’s Policies and Procedures. • Contribute to operational risk management in the day to day job activities. • Other related duties as assignedMajor Achievements:*Modernization of Payment Infrastructure*: Successfully transitioned the national payment system from legacy infrastructure to digital platforms, reducing transaction times and costs to stimulate economic activity.*Introduction of a Real-Time Gross Settlement (RTGS) System*: Implemented an RTGS system that enables immediate clearing of high-value bank transactions, thereby improving liquidity and reducing credit risk in the financial system.*Enhanced Compliance and Security Measures*: Developed and implemented compliance guidelines aligned with international AML and CFT standards, strengthening the financial system's integrity and international trustworthiness.

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  Asool company

  • Procurement Officer

    • Jul 2018 - Oct 2020

  • Finance Manager

    • Jul 2018 - Oct 2020

    Major Achievements:Budget Optimization: Successfully reduced overhead costs by 15% through rigorous budget analysis and renegotiation with suppliers, contributing to increased profitability.Cash Flow Management: Improved cash flow by 20% by implementing a real-time tracking system and optimizing accounts receivable and payable, thereby supporting business growth.Financial Reporting: Streamlined the quarterly financial reporting process, reducing time spent by 30% and increasing the accuracy of forecasts and financial statements.Key Responsibilities:Financial Planning: Responsible for creating and managing budgets, as well as long-term financial planning to align with company objectives.Cost Control: Oversee expenditure and perform cost-benefit analysis to ensure the company remains within budget and maximizes profitability.Compliance and Reporting: Ensure all financial operations are conducted in compliance with legal requirements, and prepare accurate and timely financial reports for stakeholders.

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  Deep See Lt

  • Benghazi, Libya

  • Customer Relations Assistant

    • Feb 2006 - Dec 2008
    • Benghazi, Libya

    1. Client Communication: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on orders or deliveries. 2. Relationship Building: Cultivate and maintain long-term relationships with customers through regular follow-ups, understanding their needs, and offering tailored solutions.3. Feedback Analysis: Collect and analyze customer feedback to identify areas for improvement and communicate these findings to relevant departments for action.4. Issue Resolution: Take ownership of customer complaints and work cross-functionally with other departments to ensure timely and satisfactory resolutions.5. Account Management: Keep accurate records of customer interactions, transactions, comments, and complaints in the company's Customer Relationship Management (CRM) system.