Experience

• 

  Cam Can

  • Bunbury, Western Australia, Australia

  • Service Coordinator

    • Jun 2021 - Present
    • Bunbury, Western Australia, Australia
• 

  Forrest Personnel Ltd

  • Bunbury

  • Employment Consultant

    • Feb 2019 - May 2021
    • Bunbury
• 

  Telstra Business

  • Bunbury

  • Business Solutions Specialist

    • Apr 2017 - Nov 2018
    • Bunbury

    • Managing small business customers for South West.• Fraud and Telstra policy awareness, providing technical support.• Second in charge for Sale call center / outbound team.• Achieving Sales target for all Telstra products, KPI and reporting

• 

  Telstra

  • Bunbury

  • Sales Manager

    • Jun 2016 - Apr 2017
    • Bunbury

    • Managing consumer customers with Telstra products and services. Daily running of the business.• Checking customer accounts and assisting with bills.• Achieving Sales target for all Telstra products.• Fraud and Telstra CARE awareness, checking on customer handsets. Providing technical ...

• 

  Digicel Fiji Limited

  • Key Account Manager

    • Aug 2008 - Apr 2015

    Managing corporate accounts, assisting in any other process or job functions that would offer and promote customer satisfaction on daily basis. Maintaining relationship with Corporate Customer to effectively assist to queries on a timely manner. Assist dealers, corporate sales with activation, te...

• 

  Digicel Fiji

  • Products and Pricing

    • Nov 2009 - Feb 2011

    - Creating introduction and protocol documents (Produce, review and file all PCDs, SDDs and CRFs – this is part of intro/protocol docs?), testing and introducing new products in the market; Regular reporting and welfare of all Digicel products. - Data validation – Liaise with the reporting team, report anomalies and ensure matters are either resolved or escalated within 24 hours of detection- Host bi-monthly meetings and conduct site visits with contracted content provider (Mobi Media) to review content uptake to date and forecast uptake; - Contact Management – focal point for content provider queries relating to product support or reporting- Resolve reporting queries from content providers within 2 days of receipt.- Focal point between products team and Customer Care team; resolve or escalate urgent queries within an hour, resolve non critical matters within 2 days of receipt- Monthly review of the Digicel Fiji website to ensure all product related content is up to date- Produce and refresh FAQ documents on demand or before new products are launched.- Conduct staff and flagship, franchise training on new products- Provide weekly USSD schedule for products from all content providers- Refresh collateral in the 10 flagship and main stores monthly- Evaluate reporting and billing systems on a monthly basisConfirm pricing changes have been implementedCheck zero rated traffic stats to ensure that only those that should be zero rated are being zero rated.Organizing of events, setup and pre launch of products, brand ambassador and liaising externally for social functions with Digicel standard. Check effective rate of products to ensure accuracy.Supervise the testing of every product in the portfolio to ensure that they are active and being billed correctly. Coordinating events both internal and external. Supporting and building awareness internally for NGOs.

  • Customer Care / CorporateTechnical

    • Oct 2008 - Nov 2009

    - answer all inbound calls in a professional, courteous and efficient manner ensuring that conversational time is within the department’s objective. - logging call tickets and troubleshooting customer issues with accurate information Customer Care Technical- Direct responsibility for receiving, categorizing and analyzing queries from customer care agents- Escalating to other departments as necessary- Reporting to Customer Care Management & Marketing, Technical, Sales, IT and Fraud to highlight areas of concern resulting from customer queries- Ongoing liaison with these departments to solve queries and complaints- Provide telephone support services to internal customers, when required- Responsible for Customer Care testing of new products & phones and applications used by Customer Care AgentsCorporate Care Technical Executive- Manage corporate technical issues for west, including Blackberry activation and technical support, wireless modems, handsets GPRS configurations, handset tests and customer visits.

• 

  Fiji Television

  • Customer Care / Technical

    • 2006 - 2008

    Cashier / Customer Service Agent, I learnt how to work with a program called Cable Works. Did end of the day reconciliation, preparing bank recon and end of month reports. Customer service both on the phone and up front. Providing technical assistance and doing follow ups on service calls with cu...