Experience

• 

  Baltimore City Mayor's Office of Employment Development

  • Government Administration
  • 100 - 200 Employee

  • Career Navigator

    • Oct 2021 - Present

  • Intake Specialist

    • Jun 2020 - Present

    • Successfully support the operational productivity, case management, and compliance objectives of the MOED by performing administrative and customer service-centric tasks that contribute to reduced unemployment rates for Baltimore City. • Effectively assist 15+ clients per week with varying needs; proactively evaluate and assess client challenges, barriers, and individualized skills through an intake assessment to identify strategies to access gainful employment opportunities. • Proactively enhance client outcomes by serving as a liaison between clients and Case Managers; assist clients in creating online profiles and uploading critical documents prior to ensure completion of case files before referral to Case Manager.• Strengthened leadership oversight of important department-impacting metrics (number of cases, case progress, case notes) in a virtual environment by implementing and updating various spreadsheets to present weekly statistics to stakeholders. • Strategically improved public awareness of MOED services and resources by utilizing innovative methods to source clients, including social media marketing, client-based referral incentives, business networking, and word of mouth.

• 

  Jane Addams Resource Corporation

  • Baltimore, Maryland Area

  • Client Intake Specialist/ Program Coordinator

    • Apr 2019 - Jan 2020
    • Baltimore, Maryland Area

    • Promoted within 3 months to the role of Program Coordinator to contribute to the program compliance objectives of the non-profit organization that provides workforce readiness support and training to low-income populations. • Provided programmatic support to include data collection, data tracki...

• 

  Playworks

  • Baltimore, Maryland Area

  • Americorps Member

    • Aug 2017 - Aug 2018
    • Baltimore, Maryland Area

    • Effectively organized, managed, and coordinated the afterschool Junior Playworks program for the school by performing administrative, leadership and program evaluation functions to meet the diverse needs of an average of 120 students. • Effectively led and managed an average of 10 volunteers wi...

• 

  Baltimore City Public Schools

  • Baltimore, Maryland

  • Substitute Teacher

    • Nov 2015 - Jun 2017
    • Baltimore, Maryland

    • Successfully optimized student outcomes and academic achievement within all subject areas by leading direct instruction, ongoing observations, and data analysis in the absence of the teacher.• Facilitated the instruction of effective and engagement unit/lesson plans and established acceptable c...

• 

  Baltimore City Circuit Courthouses

  • Criminal Clerk Assistant

    • Aug 2014 - Nov 2015

    • Promoted to this position to support the operational, compliance, and customer service objectives of the Circuit Court by performing administrative functions, including document management, data collection, and correspondence processing. • Prioritized the productivity and compliance of the depa...

• 

  Baltimore City Circuit Court

  • Records and Reproductive Clerk

    • Sep 2013 - Aug 2014

    • Successfully contributed to the compliance, customer service, and operational productivity objectives of the Circuit court by managing the administrative processes, including records management and data collection.• Effectively managed an average of 75+ inquiries per day via phone, email, and i...