Experience

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  Rider (YC WC22)

  • Islamabad

  • Sr Live Ops Associate

    • Jul 2023 - Present
    • Islamabad

    Onic (Circles) Project• Managed daily SIM stock inventory, ensuring adequate supplies for operations.• Handled debriefing sessions, likely with riders, to gather feedback and address any issues or concerns.• Oversaw rider operations, ensuring smooth and efficient delivery services.• Generated daily reports to track key metrics and performance indicators, providing valuable insights for decision-making.• Collaborated with team members to optimize processes and improve overall efficiency within the ONIC project.• Played a crucial role in maintaining high standards of service quality and customer satisfaction.• Acted as a liaison between different departments to facilitate communication and coordination.• Demonstrated strong organizational skills and attention to detail in managing multiple tasks simultaneously.

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  Truck It In

  • Rawalpindi, Punjab, Pakistan

  • Finance Executive

    • Aug 2021 - Aug 2022
    • Rawalpindi, Punjab, Pakistan

    • Dealing Vendors Payments which received on Truck it in portal every payments has unique demand ID & record it in Excel bank sheet for future reconciliation• Cross check and verify the payments by different modes by calling the trucker & cross check with previous bank data after verification. it’s also require a approval by head of commercials for disbursement.• Disburse the vendor payments by two banks Online portal Dubai Islamic & Habib Bank & also cross checked by bank statement that payment properly disburse or bounce back if it’s got bounce back then we resend it• Also making daily invoicing of the payments to take recoveries from the clients.• At the end of every month a monthly reconciliation audit work is also in my duty• Paying Utilities, Groceries & internet bills of all regional offices at the starting of every month and make the record of every paid receipt

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  Careem

  • Islāmābād, Pakistan

  • Supply Chain Executive

    • Mar 2017 - Aug 2021
    • Islāmābād, Pakistan

    • Monitor and optimize the supply of drivers/partners to ensure adequate coverage and service levels.• Analyze data and metrics to identify areas for improvement in driver acquisition, retention, and performance.• Implement strategies to onboard and train new drivers efficiently.• Coordinate with various teams to address supply-related issues and ensure smooth operations.• Develop and maintain relationships with driver partners, addressing their concerns and providing support as needed.• Stay updated on market trends and competitor activities to inform supply-related decisions.Collaborate with marketing and sales teams to devise campaigns and incentives to attract and retain drivers.• Prepare regular reports and presentations on supply performance and initiatives.• Ensured ride quality and prevented fraudulent activity on ride-sharing platform through user verification, background checks, GPS tracking, and monitoring for suspicious behavior. Utilized customer support to address user concerns.

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  Ufone

  • Islāmābād, Pakistan

  • NOC Helpdesk Officer (2G & 3G) Huawei Technologies (PVT) Ltd

    • Mar 2010 - Mar 2017
    • Islāmābād, Pakistan

    • Worked in coordination with Huawei & Ufone for handling MS Project & managing 1500 sites ofUfone North region• Alarm monitoring 24/7 by using iManagerU2000 & iManagerM2000 (Huawei Software) alsoprovide technical support to 2G/3G teams• Updating Daily network report, fault management reports, performance and Clearance of OutagesResponsible for Network Outage Control and outage reasons analysis (RCA)• Making PM (Preventive Maintenance) and CM (Corrective Maintenance) sheets & Updating SLAwith Coordination of Field Teams.• Responsible to meet Network Maintenance targets in terms of SLAs and OMT• Dispatching Trouble Tickets via WFM (Work Force Management) - (Huawei Software)• Coordinate with Field Engineers for handling the work orders and Service affecting alarms• Prepare & share Daily network Outage and performance report to customer• Responsible of KPI MINUTES & Networks Availability Report.

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  3G Networking Solutions

  • Islamabad, Islāmābād, Pakistan

  • Technical Assistant

    • Nov 2006 - Nov 2008
    • Islamabad, Islāmābād, Pakistan

    As a network and telecommunications professional, my responsibilities included managing and maintaining computer networks and telecommunication systems. This involved configuring and optimizing network devices, troubleshooting connectivity issues, ensuring data security, and implementing telecommunications solutions to facilitate efficient communication within the organization. Additionally, I monitored network performance, conducted regular audits, and stayed updated with emerging technologies to enhance system reliability and effectiveness.