Experience

• 

  NOMINEET

  • Londonderry BT47 2DT

  • Information Technology Support Engineer

    • Aug 2023 - Present
    • Londonderry BT47 2DT
• 

  ARL

  • Port Harcourt, Rivers State, Nigeria

  • Senior Operations Manager

    • Mar 2018 - Present
    • Port Harcourt, Rivers State, Nigeria
• 

  SIVL (SPDC)

  • Port Harcourt

  • Operations Manager

    • Dec 2014 - Feb 2018
    • Port Harcourt

    Plan, organize, direct, control and evaluate the operations of the companyHelp to oversee the day-to-day operation of the laboratory equipmentProvide Calibration and routine maintenance on SPDC PC Lab, off-shore and Industrial areaFollows all applicable safety rules and proceduresOversee the inst...

• 

  ASL

  • Server Administrator and Network Admin

    • Apr 2013 - Aug 2014

    I oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including networ...

• 

  Lafarge Cement

  • Switzerland
  • Wholesale Building Materials
  • 700 & Above Employee

  • Network Admin & IT Infrastructure

    • Sep 2009 - Jan 2013

    Keeping the network (and the services that the network provides) up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected.Keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control.Performing repairs and upgrades—for example, when equipment must be replaced, when a router needs a patch for an operating system image, when a new switch is added to a network. Also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters.Configuring resources in the network to support a given service.

  • Helpdesk Manager

    • Apr 2009 - Sep 2009

    ·Re-engineer or set up your help desk according to industry best practices ·Get management buy-in for improving the help desk by demonstrating greater return on investment ·Develop and maintain formal procedures for consistency and increased productivity ·Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships ·Choose appropriate technology and other resources to maximize help desk effectiveness ·Build a qualified help desk team through innovative hiring and training techniques ·Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs ·Develop a customer care philosophy that ensures customer satisfaction ·Analyze help desk performance through various statistical and reporting methods ·Market the image of the help desk as a support group showcase that advances the IT vision and strategy

• 

  TRANTER IT INFRASTRUCTURE SERVICES

  • Ikeja

  • Helpdesk Analyst

    • Mar 2006 - Apr 2009
    • Ikeja

    Thanks to Bisi Aso et al