Experience

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  Stanbic Bank Uganda

  • Customer Care Consultant

    • Jul 2012 - Present

    Tasks handled include the following:Relationship ManagementParticipate in tactical sales/marketing and service related survey activitiesAnalysis of root causes to prevent complaints/queriesIdentify risks and opportunities and communicate them in timeEnsure that agreed scripts as well as business procedures are adhered to.Ensure all customers are dealt with appropriately and professionally at all contact channelsEnsure that the defined customer security check is completed at every interaction.Manage Walk-in, Relationship management and Online support to Customers

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  National Social Security Fund Uganda

  • Customer Service Officer

    • Apr 2011 - Jul 2012

    Tasks handled include the following:Inspect employers’ records and premises to ascertain complianceDevelop work plans for outdoor marketing of NSSF products and seeking approval from themanager in terms of resources required.Visit all employers and growing the collections base as well as creating relationships with ourcustomersFollow up and Liaise Branch offices on customer claimsCollection and follow up of contributions with our customersReceiving and receipting contributions.Reconciling and banking contributions.Issue up to date and accurate member statements of accounts to all employees in the zones ofoperationsManaging Cash imprest.Client ScreeningResponding to the inquiries of clientsPreparation and interpretation of vital financial statementsArrange and conduct sensitization programmes to employees in the zones of operation

  • Data Management Officer

    • Jan 2008 - Jul 2012

    Tasks handled include the following:Team leader in charge of data capture and processing claims in my teamClean member statements i.e. capture missing contributions, confirm doubles, and delete multiplecontributions.Liaise with Benefits Officers and Customer Relations Officers to get more information on claimantsor contributions.