Experience

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  Changan UK R&D Centre Limited

  • Birmingham, United Kingdom

  • Information Technology Support Specialist

    • Mar 2019 - Mar 2021
    • Birmingham, United Kingdom

    Servicing the local office of 190 colleagues. Daily business included: 1st, 2nd & 3rd line support, as well as Systems Analyst. Veam backup and server maintenance.Projects include:- Management and implementation of Windows 10 (from Windows XP/7) on bespoke application sets- Licence servers- Comms cabinet patching- Network installation- SIP (Avaya) telecomms upgrade and Port configuration- Asset management including retiring stock- CCTV install and maintenance - Business analytics and reporting- Polycom conferencing implementation- Net2door system configuration- Graduate training/coachingContinually improving the business by enhancing processes using alternative or innovative technologies (including tools, software/hardware, and equipment).

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  Tarmac

  • United Kingdom
  • Construction
  • 700 & Above Employee

  • SA Operations Analyst

    • Jul 2015 - Jan 2019

    Reporting primarily to the Applications Manager and Business Directors (dependent on project and application scope). Duties included role: profiling within the application architecture and amending applications to meet SOX compliance for our existing application sets. Licensing and maintenance of all tier application sets and asset management both owned and rented. Niche 3rd line bespoke application support to over 5000 users. Projects included: design, implementation and roll out of a bespoke safety application to the wider business. Other key duties included:- Change management and control process- Legacy application and infrastructure decommissioning- Sensi-archiving data- Legacy infrastructure interfacing- Materials management (BOM) Lab applications / Pi Arch- 3rd party software provider interaction (multilingual) - Disaster Recovery- Estimating Quantity Surveyor applications

  • Information Technology Support Analyst

    • Oct 2013 - Jun 2015

    Duties included providing 1st/2nd line support in an extremely busy environment through the merger of Lafarge & Tarmac. Application installs, mass applications role outs, password resets, account reinstatement, SAP account unlocks, business critical application support (fortek, JDE, Vas). Continually working to deadlines and increasing performance on the teams KPI SLA agreements. Average call volume taken per day was currently 40. Working both individually and as part of a team to ensure the service desk are not only delivery efficiently, but ensuring customer satisfaction when resolving and closing tickets. Other duties included: - Printer configuration (Local/Cloud/Jet)- Starter Leaver Support- SoX- Network Management- File Permissions

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  VG Superstore

  • Coventry, United Kingdom

  • SME Owner

    • Dec 2015 - Sep 2018
    • Coventry, United Kingdom

    Running a successful small business in a high footfall area, ensuring all licensing and regulations were adhered to at all times: stock and inventory management, profit and loss accounting, supplier ledgers and scheduling. Health and safety standards are kept and monitored by all employees, marketing to increase the sale of goods and increase business profits. Driving and enhancing business. Installation of an EPOS application and CCTV throughout the business to ensure compliance to PNCR regulations enforced. Leading and managing a small team setting objectives to ensure the business runs profitably. Other duties included:- Business premises & license maintenance- Managing employment & business support cycle- Enhancing skill sets & team building to support efficient business- Accounting (VAT) (SA302)

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  PCMS Group

  • Coventry, United Kingdom

  • IT Change & Incident Support

    • May 2013 - Oct 2013
    • Coventry, United Kingdom

    IT Change Management and Incident Management duties included: server change, roll back control analysis and out of hours concept management. IT Change Management can be part technical part strategic. The role includes integrating ITIL concepts and procedures to allow completion of day-to-day tasks and major changes taking place within organisations. Fortnightly reporting and change approval methodologies used to ensure that the correct SLA is kept and uptime for business critical systems exceed 98.9%. Monitoring and leading on the ticket management system to be kept to a minimum to avoid counter charges to the business.Clients I supported included Warburtons and Unipart Automotive.

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  Freelance Computer Services

  • Coventry, United Kingdom

  • IT Services , service desk analyst

    • Aug 2011 - May 2013
    • Coventry, United Kingdom

    I have built up an excellent reputation for flexibility, reliability and going the extra mile to solving problems. No two days are the same, nor are the clients that I meet. I provide a vast array of IT related solutions. To find out more feel free to contact me...

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  MIR Events

  • IT Installations Manager

    • Apr 2010 - Aug 2011