Experience

• 

  University Of Maryland

  • Administrative Specialist

• 

  State of Maryland

  • 6 St Paul Street, Baltimore MD

  • Administrative Specialist

    • Jun 2015 - Present
    • 6 St Paul Street, Baltimore MD

    Database maintenance regarding information from inspection reports of vehicle inspections conducted by PSC-Transportation inspectors and investigators, information from vehicle additions/deletions, insurance forms and Motor Vehicle Administration requests for suspension or flagging of vehicle registrations.Monitors retrieval and distribution of State (CJIS) and FBI criminal background reports, reviews for-hire applications for approval or denial and monitors for-hire drivers in a manner responsive to applicable rules and regulations of the Public Service Commission and the safety and convenience of the public.Compiles facts and records necessary for Public Service Commission presentation, attends HED hearings, testifies and makes recommendations to Hearing Examiners on behalf of the Transportation Division.

• 

  Maximus, Inc.

  • Baltimore, Maryland Area

  • Supervisor

    • Apr 2011 - Apr 2015
    • Baltimore, Maryland Area

    Supervise staff of 10 employees for establishment and maintenance of Baltimore City Child Support cases via direct client and constituent interaction in the core areas of Compliance, Enforcement, Resolution and Customer Service.

• 

  Enterprise Car Sales

  • Baltimore, Maryland Area

  • Senior Account Executive

    • Oct 2006 - Feb 2011
    • Baltimore, Maryland Area

    Oversaw account management and provided impeccable customer service.Built a loyal clientele base supported by 60% referral business.Developed and implemented strategic marketing plan for business partners:Integrated company policy with internal skills to average $1.1 million in gross sales per year from 2007-2011.Created special promotions and marketing initiatives for credit union partners.Resolved customer service issues before and after transactions:Referred clients to preferred vendors to quickly address issues with product.Enacted policies to ensure 90% Customer Service Complete Satisfaction Quotient over 12 month rolling average (Corporate Average at 80%)Trained and mentored 4 Account Executives in core areas of sales, customer satisfaction, marketing, fleet growth, profitability, training and revenue growth.Managed aspects of day-to-day operations as Senior Account Executive at Enterprise Car Sales Site:Facility maintenance – general appearance and cleanliness.Personal scheduling for 10-15 clients on a weekly basis. Compliance with all company, Federal Trade Commission and Finance and Insurance requirementsEarned 2nd Branch Exceptional Achievement AwardIntroduced to and trained in basics of running a Car Sales business.Excelled in core areas of sales, customer satisfaction, marketing, fleet growth, and profitability to help office earn 1st Exceptional Achievment Award – a corporate recognition of branches within the top 10% nationwide, resulting in promotion in Nov. 2007.Strategically marketed to credit unions, insurance companies and daily rental branches.Directed tailored strategies to MECU, APGFCU, JHUFCU and State Farm insurance agents resultant in an average 15% increase in referred business.Communicated, influenced and interacted with a variety of customers to fill individual product needs in keeping with corporate goals.