Experience

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  Unbox ERP and CRM Solutions

  • San Antonio, Texas Metropolitan Area

  • Operations Manager

    • Mar 2018 - Present
    • San Antonio, Texas Metropolitan Area

    Operations office manager. Supervises staff to include prioritizing and assigning work. Conducts performance evaluations. Ensures staff is trained and follows policies and procedures. Maintains a healthy and safe working environment. Hiring, termination, and disciplinary recommendations.Oversees, application systems, databases, and programs while ensuring security and data integrity.Supervision of operations and project plan preparation and execution in assigned area of responsibility.Analysis, development, and implementation requirements and makes appropriate modifications to existing systems and prepares specifications based on customer requestsPerforming of needs assessment and recommends or develops systems improvements and prepares related documentationOverseeing and management of a variety of contracts with external vendors and/or service providers.Supervision of migration of computer applications from development to production.Assisting in developing the budget, monitors and forecasts expenditures, recommend purchases of equipment, solicits and evaluates bids.Plan, research, evaluate, write specifications, and procure hardware/software for all levels of automation.Participation in a variety of special projects related to information technology.Supervise:- Development, maintenance, and support activities for all ERP business applications. - Software support and maintenance for various applications.- Development and support of appropriate data sets and applications to support mapping services - Development and support of internet and intranet applications

• 

  A2C Consulting

  • IT Documentation Process

    • May 2015 - Nov 2015

    ERP requisitions (tickets). Process documentation and ERP documentation.

• 

  Tecnológico de Monterrey

  • Mexico
  • Higher Education
  • 700 & Above Employee

  • Customer Relationship Management Manager

    • Jan 2012 - Oct 2013

    ERP Microsoft Dynamics Management. Focused on Continuing Education online sales, B2B and B2C. CRM Requisitions, Functional Analyst. Recruitment. Customer service, reporting, Maintenance, Operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. Conceptualization through analysis, proposal preparation, overseeing the production process, and overseeing execution. Continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer relations strategies.

  • Dean Office Assistant

    • Jun 2008 - Jan 2012

    Administrative assistant, Sharepoint Management, Reporting design, Design Professional Powerpoint slides.

• 

  Dr. Rafael Rangel Sostmann

  • Administrative Assistant

    • Feb 2012 - Dec 2012

    Dr. Rafael Rangel Sostmann´s Personal Assistant (former Tecnológico de Monterrey Dean).

• 

  Hotel Roma

  • Social Media Consultant

    • Feb 2011 - Feb 2012

    Social media consultant and development

• 

  Arte en Madera

  • Social Media Consultant

    • Feb 2011 - Feb 2012

    Social media consulting and development

• 

  Aimée Garcinava Pescador

  • Freelance Graphic Designer, Consultant

    • Jan 1993 - Jan 2008

    Graphic design, Professional PowerPoint presentation slides

• 

  Tecnológico de Monterrey

  • Mexico
  • Higher Education
  • 700 & Above Employee

  • Graphic design, Multimedia, Webpages

    • 1997 - 2008

  • CRM Manager

    • Jan 2003 - Jul 2005

    CRM Oracle Right Now Technologies management. Customer service, reporting, Maintenance, Operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. Conceptualization through analysis, proposal preparation, overseeing the production process, and overseeing execution.

• 

  Ixtaca

  • Graphic Design and Multimedia

    • May 1998 - Aug 2001

    Webpage and CD-ROAM (Multimedia) development, Professional Powerpoint Presentations slides, Multimedia tools training.

  • Founder

    • May 1998 - Aug 2001

    Founder and CEO. Recruitment, Operations, Budgets, Proposals, Administrative Management.