Experience

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  Pinnacle People

  • Adelaide, South Australia, Australia

  • Casual Chef

    • Mar 2020 - Present
    • Adelaide, South Australia, Australia

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  HH

  • Glenelg, South Australia, Australia

  • Head Chef

    • Oct 2020 - Feb 2023
    • Glenelg, South Australia, Australia

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  Department of Child Protection

  • Adelaide, South Australia, Australia

  • Casual Chef

    • Dec 2019 - Mar 2020
    • Adelaide, South Australia, Australia

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  Adelaide Rockford Hotel

  • Adelaide, South Australia, Australia

  • Casual Chef

    • Aug 2019 - Jan 2020
    • Adelaide, South Australia, Australia

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  Hewlett Packard Enterprise

  • NCR - National Capital Region, Philippines

  • Sales and Customer Service Representative - ACCOR HOTELS (LUXURY PROPERTIES)

    • Mar 2014 - Mar 2017
    • NCR - National Capital Region, Philippines

    Responded to customer requests via telephone and email and effectively answered questions and inquiries.Entered details such as payments, account information and call logs into our system.Provide solutions for escalated complaint’s regarding loyalty points, denied booking, rates modification etc.Developed new process for employee evaluation which resulted in marked performance improvements.Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.Suggested various packages and amenities to guests, helping each find the perfect accommodations to fit personal needs. Provided high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills.Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

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  Aegis PeopleSupport Philippines Inc.

  • NCR - National Capital Region, Philippines

  • ON-LINE TRAVEL AGENCY SALES AND CUSTOMER SUPPORT

    • Apr 2008 - Mar 2014
    • NCR - National Capital Region, Philippines

    Global Distribution System Expert operated by a company that enables automated transactions between travel service providers (mainly airlines, hotels and car rental companies) and travel agencies.Modification of flight schedule, cancellation, flight delays, seat assignment, schedule change due to weather condition and any other circumstances.EXTRANET wherein payment transaction between hotels and travel agencies made using virtual credit card, checking number of rooms blocked by our company in a specific hotel.I handled major and minor customer complaints such as denied reservations, relocation, payment issues and more.Maintain or exceed goals on yields and efficiencies – work weekly with Operations Managers and/or supervisors to become familiar with yields and variances, methods of calculations, typical problem areas, and methods of corrections and improvement.Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

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  Dusit Thani Hotel

  • NCR - National Capital Region, Philippines

  • APPRENTICE CHEF

    • Aug 2012 - Jun 2013
    • NCR - National Capital Region, Philippines

    Learned over different procedures of food preparation, including buffet and ala carte.Maintained well-organized mise en place to keep work efficient and consistent.Verified compliance in preparation of menu items and customer special requests.Prepared cooking ingredients for chef.Set up food stations by following chef’s orders.Ensured food inventory and supplies were maintained and used resourcefully.Scheduled and received food and beverage deliveries, adhering to food cost and budget.Ensured personnel safety, kitchen sanitation and proper food handling or storage.Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.

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  TELFORD SERVICES PHILIPPINES INCORPORATED

  • Region IVA - Calabarzon, Philippines

  • Preventive Maintenance Engineer

    • Jan 2006 - 2008
    • Region IVA - Calabarzon, Philippines

    • Provide technical and hands-on service, including troubleshooting, repair, calibration, set-up and functional operation. • Establish specifications and/or provide instructions for maintenance of equipment. Assist in evaluation and resolving maintenance requirements to ensure maximum availability of production and equipment. • Lead/direct the activities of functional area shift pass-downs and set priorities based on production requirements to following shift. • Assist in analyzing and resolving recurring maintenance problems and equipment failures and/or deficiencies to identify failure patterns and equipment design or reliability problems. • Perform technical servicing of semiconductor production and support equipment. • Identify deficiency and suggest and/or implement permanent solutions to equipment issues. Perform diagnostic troubleshooting and repair on malfunctioning equipment to component level (diagnostic to component level).• Responsible for repairs, machine set ups, machine conversion and maintains production equipment. • Respond to daily equipment trouble and assist in troubleshooting, evaluation and trouble reporting. Track equipment downtime and trouble history and prioritize maintenance activity, including Overhauls, and Replacements. • Support departmental functions with technical understanding and know-how, as well as supporting maintenance associates with skill development and equipment improvement ideas.• Daily activities include interfacing with production associates, team coordinators, and team managers to resolve production issues. • Perform routine line sustaining elevated issues to address productivity, quality and yield performance.