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Aileen Victoria

HR/ Office Manager/ EA to Managing Director at FxPro
Intro Book
Aileen Victoria, a seasoned HR professional with extensive experience in office management, customer service, and sales coordination, holds a Bachelor of Science in Industrial Education from Technological University of the Philippines, with proficiency in Microsoft Office and languages including English.
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Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency
Skills
  • Customer Relationship Management
  • Customer Service
  • Management
  • Microsoft Excel
  • Microsoft Word
  • Show all
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Credentials

  • HR & Admin Advance (UAE Labour Law and HR Policy Writing Procedures)
    Filipino Institute
    Jun, 2018
    - Apr, 2026
  • HR & Admin Intermediate (HR Strategy, Design, Implementation & Operations)
    Filipino Institute
    Oct, 2017
    - Apr, 2026
  • HR & Admin Basic (Introduction to HR)
    Filipino Institute
    Aug, 2017
    - Apr, 2026
  • Advance Excel Training (Formulas and Functions)
    Labros Financial Training
    Jun, 2015
    - Apr, 2026
  • Understanding and Creating Effective Instructional Design
    Espiritu Santo Parochial School
    Apr, 2010
    - Apr, 2026
  • Understanding and Planning for the Revised Secondary Education Curriculum
    PPh Educational Foundation
    Sep, 2009
    - Apr, 2026
  • Construction of Valid Evaluation Tools
    Sibs Publishing House
    May, 2009
    - Apr, 2026
  • Certified Professional Teacher
    Professional Regulatory Commission, Philippines
    Apr, 2009
    - Apr, 2026
  • Art of Questioning
    Phoenix Publishing House
    May, 2008
    - Apr, 2026
  • Classroom Based Research
    Sibs Publishing House
    May, 2008
    - Apr, 2026
  • Disciplinary Approach Focusing on the Process, Strategies and Evaluation
    Phoenix Publishing House
    May, 2008
    - Apr, 2026
  • Effective Oral and Written Communications
    Phoenix Publishing House
    May, 2008
    - Apr, 2026
  • Stress Management Seminar
    Vibal Publishing House, Inc.
    May, 2008
    - Apr, 2026
  • Teacher Empowerment Program - Club Moderatorship
    Rex Bookstore
    May, 2008
    - Apr, 2026
  • Teacher Empowerment Program - Homeroom Guidance
    Rex Bookstore
    May, 2008
    - Apr, 2026
  • Personal and Team Effectiveness Seminar
    -
    Nov, 2005
    - Apr, 2026
  • Drugs and Violence Resistance
    Drug Abuse Resistance Education
    Mar, 2000
    - Apr, 2026

Experience

  • FxPro
    • Dubai, United Arab Emirates
    • HR/ Office Manager/ EA to Managing Director
      • Mar 2023 - Present
      • Dubai, United Arab Emirates

      • Act as an executive’s point of contact for employees, clients, and all external parties.• Work directly with the Managing Director to support all aspects of his daily work routine.• Maintain calendar, including scheduling meetings, appointments, and travel (may include domestic and international) arrangements. Exercise discretion in committing time and evaluating needs.• Manage all bills to be paid, be it personal or work related monthly. • Arranging visa, travel, and accommodation. Preparing expense reports.• Ensuring all work and personal bills are paid in a timely manner.• Draft and prepare various types of correspondence, including emails, memos, letters, and reports.• Run errands as requested.• Maintain smooth operations of the office and building HR functions.• Prepares documentation for new hires, or changes in pay, status, or benefits.• Organize the onboarding process for new employees and provide support or benefits• Arrange travel accommodation and process expense forms.• Develop and implement HR policies and procedures to ensure compliance with laws and regulations.• Maintaining employee records and HR databases• Overseeing the day-to-day operations of the office• Managing office equipment and supplies, including inventory control and ordering• Maintain and update employee records and files.• Coordinate and manage office budgets and expenses.• Manage office contracts and vendor relationships.• Develop and implement office improvement initiatives to increase efficiency and productivity.

  • Meydan Management Services
    • Dubai, United Arab Emirates
    • People and Culture Administrator
      • Jan 2022 - Feb 2023
      • Dubai, United Arab Emirates

      • Managing internal systems and records for new hires, existing employees, and leavers• Preparing visa applications for new employees and coordinating with relevant departments for coordination for all visa related tasks, including medical insurance coordination and updates.• Preparing and processing documents such as letters referring to offers, promotions, transfers, salary certificates and adjustments.• Maintaining leave management system tracker for all employees• Support HR priority projects with any administrative activity, including updating relevant reports and keeping track of relevant deadlines.

  • Creative Zone
    • Dubai, United Arab Emirates
    • Sales Coordinator (Creativezone)
      • Feb 2021 - Jan 2022
      • Dubai, United Arab Emirates

      • Qualify all leads within 2 hours of receipt – sales calls, Google Ads, SEO, webchat, Marketing Campaigns, Radio Ads, walk-ins, live chat, referral, social-media, etc.• Ensure contact protocol is followed by reaching out to leads in accordance with the contact schedule via call and email.• Log the leads to CRM System (ZOHO) on real time basis.• Maintain full and detailed records of lead qualification and opportunity creation and hand over to Business Set-up Advisors.• Ensure the Business Set-up Advisors are updated about client information via CRM.• Answer calls logged messages and/or transferred calls to Sales Team in an efficient manner.• Prepare daily, weekly, monthly reports on lead qualification matric such as Time to Qualify, Lead Status, Lead Source and other reports as required.• Provide marketing with relevant customer lists as required or requested.• Track leads, provide updates and feedback to the marketing team on the quality of leads received and the channel from where they are received.• Arrange meeting schedules between Business Set Up Team and clients.• Provide administrative duties as assigned.

  • Scent Marketing
    • Dubai, United Arab Emirates
    • EA to General Manager cum Sales Coordinator
      • May 2016 - Jul 2020
      • Dubai, United Arab Emirates

      • Act as the point of contact for employees, clients, and all external parties.• Schedule meetings and manage calendars.• Answer phone calls and emails and take messages.• Draft correspondence such as emails and letters• Plan travel, including visas, flights, accommodation, and ground transportation• Collaborate with Accounts Department and Sales Team for month-end sales report.• Prepare and send sales quotations and tenders, follow up contract renewals, and prepare presentations.• Handle and monitor client contracts, licenses, registrations, and other documents.• Register on client portals and process orders accurately and timely.• Coordinate technical requests from clients with Operations Team and provide after-sales support.• Liaise with Accounts Department to process client invoices.• Coordinate and manage travel-related requests, including flights, ground travel, accommodations, visas, agendas, and itineraries for employees.• Assist the Senior Management with managing expense claims and managing their office budget as needed.• Ensure effective and successful interaction between senior management and the reporting management to encourage, control, and direct executives to conduct operations efficiently.• Arranging business critical internal/external events

  • NOAS TRADING CO. LLC, DUBAI, UAE
    • Dubai, United Arab Emirates
    • Customer Relations Officer
      • Feb 2015 - Feb 2016
      • Dubai, United Arab Emirates

      • Communicating courteously with customers by telephone, email, letter, and face to face.• Investigating and solving customer’s problems, incidents and approving issuing refunds, compensations to customers, if necessary• Analyzing statistics or other data to determine the level of customer service the company is providing.• Visiting showrooms and having customers one-t-one interaction.• Developing customer service (satisfaction) procedures, policies and standards for the organization and creating ways to measure them.• Ensuring that basic operations and protocols in the shops are properly managed.• Working with Sales Team to develop and maintain customer -focused attitude.

  • Emirates
    • Dubai, United Arab Emirates
    • Cabin Services Assistant
      • Nov 2011 - Jan 2015
      • Dubai, United Arab Emirates

  • Espiritu Santo Parochial School
    • Manila, Philippines
    • Secondary Teacher
      • May 2008 - Mar 2010
      • Manila, Philippines

Education

  • 2004 - 2008
    Technological University of the Philippines
    Bachelor of Science in Industrial Education

Suggested Services

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Industry Focus. “Financial Services”

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