Experience

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  autocraft japan

  • Tokyo, Japan

  • Business Manager

    • Mar 2017 - Present
    • Tokyo, Japan

    Conducting market research to identify target audience, trends, and competitionAnalyzing consumer behavior and preferencesDetermining the budget for marketing initiativesEvaluating the effectiveness of current marketing strategiesIdentifying potential new marketing channels and tacticsMeasuring and analyzing return on investment for marketing effortsKeeping up to date with industry developments and adjusting strategies accordinglyCollaborating with cross-functional teams to ensure marketing efforts align with business goalsContinuously monitoring and refining marketing strategies to stay competitiveCommunicating marketing plans and results to stakeholders and management.

• 

  SBT Co. Ltd.

  • Japan
  • Information Technology & Services
  • 700 & Above Employee

  • Team Lead-Caribbean Islands

    • Aug 2016 - Mar 2017

    • Provide the team with a vision of the project objectives.• Responds to and resolves employee relations issues expressed by team members.• Motivate and inspire team members.• Ensures employees have appropriate training and other resources to perform their jobs well.• Providing business training to new employees and give product & system knowledge. Training related with Business process, customer handling, sales and marketing techniques, telemarketing & negotiating skills.• Identify new business opportunities to enhance sales.• Develop and implement Sales strategy for short and long term in order to maintain the current clientele and to attract new business.• Develop Business and achieve sales target that are designated from time to time by the management.• To coordinate, implement, manage and monitor all sales and marketing activities in area of responsibility as directed by Regional Manager.• Monitor prices, sales, car quality, discounts and sales promotion activities of all competitor products in area of responsibility and advised by Regional Manager.• Manage sales team and ensure target achievement on daily, weekly and monthly basis.• Assists the Regional Manager with daily work performance of the team and highlight team issues to him.• Reporting operations to the Regional Manager of Caribbean Islands.

  • Int'l Business Executive- Carib Islands

    • Jun 2014 - Jul 2016

    - Explore and visit companies and relevant businesses to develop new accounts- Negotiate and track sales proposals- Be responsible for customer communication and conflict resolution- Provide customer and sales reports to Management.- Prospect and identify new business opportunities.- Providing timely feedback to senior management regarding performance.- Providing timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.- Assist Customers in Their Enquires & Request- Make Report On Customers Feedback Daily- Send Stock List To Customers Daily or According Customer’s Required Schedule- If Customers’ Requested Car Not In Our Stock List, Visit Our E-motors & Search For His Interest Units- Coordinate with Customer Service Department, and buying department in order to ensure the vehicles are purchased as per the agreed condition and the budget. Daily coordination with Customers to fulfill their needs and priorities.- Analyze the past Sales data for categorizing the Customer’s limit of purchase, range of vehicles, conditions of vehicles and the specially the budget range. - Coordinate with the customers and daily follow up of the outstanding payments, and provide details to the Customer Service department for the updating in system.- Check Market Price In E-motors Daily For Customer Order Cars- Calculate Selling Price Based On Market & Propose To Customer On The Units Available In E-Motors. - Make Follow Up Calls From Previous Days Reports- Seek for potential customer from internet and introduce SBT web site for the registration.- Keep close contact with your team members all around the world.- Learn about the cars’ model, variants and specifications.

• 

  oDesk

  • Freelance Writer

    • Jan 2008 - Oct 2013

    • Gathering information and content material regarding the subject topic• Planning and Preparing the overall format of the article• Organizing the collected information and the subject matter and writing the article• Submitting completed articles to the editors• Studying and understanding orientation of the website under consideration and relevancy of the current topic with it• Searching the web for related information and data• Searching for the keywords useful to achieve excellent “Search engine optimization” of that website• Writing articles using the gathered information and inserting the keywords as per the context• Submitting completed articles online• Searching for the current and past references of the subject topic

• 

  Jazz (previously known as Mobilink)

  • Mobilink South-N.T.O.

  • Customer Service and Sales Representative

    • Mar 2011 - Aug 2011
    • Mobilink South-N.T.O.

    Gained 3rd position among Top sellers out of 450 co-workers for 2 consecutive months.Handling customer related concerns and queries over the phone, inbound customer care representative with the consistent performance record of securing A Plus.• Up-selling various products and services offered by Mobilink.• Taking all possible measures to resolve customer query and processing them in accordance with our established Standard Operating Procedures (SOPs).• Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis.•Ensuring customer satisfaction through good communication.•Handling customers in line with company requirement and services.•Delighting customers.•Creating positive brand awareness.•Service Excellence in a fast paced dynamic environment.•Strike a positive and cooperative tone with both customers and coworkers.• Providing first call resolution to customers. •Increased the customer experience by providing information on new products rate plans, and services through up-selling new opportunities / products & services.Good Interpersonal Communication Skills.In-House Rotation in IRU (Investigation & Resolution Unit):Investigating the cases sent by the In-bound Call Center in detail, processing it with the concern department for its resolution. Handling all irate customers and ensuring proper timely resolution by personal Follow-ups.

• 

  Rajby

  • R & D Assistant & Coordinator

    • Sep 2010 - Mar 2011

    Developing the core content resources for the organization. In addition to general administrative support for the Director, the team and its projects. Efficiently managing the flow of information in and out of the office and establish and maintain clear lines of communication with other departments, offices, and the organization as a whole.Responsibilities include supporting:The director• Research contacts and organizations as assigned• Prepare editorial tasksThe department• Manage department travel (as needed)• Schedule and take notes at department meetingsProjects• Coordinate organization and community-wide events with scholars• Help to coordinate organization-wide reading groups• Support ongoing content development projects (light research, writing and event prep)