Senior Operations ( Technical & Services )

• Oct 2020 - Present

Sr.Network Engineer

• Nov 2018 - Jan 2022

Sr.Network Engineer

• Nov 2018 - Nov 2018

The network solutions by providing 24/7 Care Services for the whole Gulf Area Mabanee networks.ALL ( Switching + Voice + Wireless + Security )

Voice Network Engineer

• Sep 2017 - Nov 2018

• Worked in the following platforms to support customer Voice: Cisco Unified Call Manager 6.x through 8.x, Cisco Unity Connection, Implementation for cisco voice solution.• Installing and troubleshooting for cisco call manager, Performed duties mostly focused on CUCM. Installing voice gateway.• Perform responsibilities of voice engineer in designing and installing Cisco network equipment and Implementation for cisco voice solutions. • Handle first level of designing and installing Cisco Call Manager and associated Voice Applications.• Responsible for administration, configuration and implementation of IP Telephony systems.• Adding and configuring cisco IP Phone, user, user device profile and voice mail. Show less

Network Engineer

• Jan 2016 - Sep 2017

• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.• Monitoring network engineering performance and ensure system availability and reliability• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, MPLS, VPN)• Monitor system resource utilization, trending, and capacity planning.• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations• The design and implementation of new solutions and improving resilience of the current environment;• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;• Securing network systems by establishing and enforcing policies, and defining and monitoring access;• The support and administration of firewall environments in line with IT security policy;• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations;• Reporting network operational status by gathering and prioritizing information and managing projects;• Upgrading data network equipment to the latest stable firmware releases;• The configuration of routing and switching equipment;• The basic configuration of firewalls;• Remote support of on-site engineers and end users/customers during installation;• Remote troubleshooting and fault finding if issues occur upon initial installation;• Capacity management and audit of IP addressing and hosted devices within data centers. Show less

Network Specialist

• Aug 2015 - Jan 2016

• Configure and install various network devices and services (e.g., routers, switches)• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations• Monitor performance and ensure system availability and reliability• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure• Select and implement security tools, policies, and procedures in conjunction with the company’s security team• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;• The design and implementation of new solutions and improving resilience of the current environment;• Collaborating with network engineers on network optimization;• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;• Securing network systems by establishing and enforcing policies, and defining and monitoring access;• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations;• Reporting network operational status by gathering and prioritizing information and managing projects;• Upgrading data network equipment to the latest stable firmware releases;• The basic configuration of firewalls;• Remote support of on-site engineers and end users/customers during installation;• Remote troubleshooting and fault finding if issues occur upon initial installation;• Capacity management and audit of IP addressing and hosted devices within data center• Speaking with customers via email and phone for initial requirement capture. Show less

Network Support

• May 2015 - Aug 2015

• Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment • Maintain the company phone system and work closely with the phone service provider to keep the lines active • Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office • Update the network maintenance manual and submit a summary of changes to the manual each week to management • Collaborate with third-party support and service vendors to ensure that the network stays operational • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. • Performing disaster recovery operations and data backups when required. • Protecting data, software, and hardware by coordinating, planning and implementing network security measures. • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. • Maintaining, configuring, and monitoring virus protection software and email applications. • Monitoring network performance to determine if adjustments need to be made. • Conferring with network users about solving existing system problems. • Operating master consoles to monitor the performance of networks and computer systems. • Designing, configuring and testing networking software, computer hardware, and operating system software. Show less

Technical Support

• Feb 2012 - Mar 2015

• Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks; • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; • Troubleshooting system and network problems and diagnosing and solving hardware or software faults; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Following diagrams and written instructions to repair a fault or set up a system; • Supporting the roll-out of new applications; • Setting up new users' accounts and profiles and dealing with password issues; • Responding within agreed time limits to call-outs; • Working continuously on a task until completion (or referral to third parties, if appropriate); • Prioritizing and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals, such as software developers; • Testing and evaluating new technology; • Conducting electrical safety checks on computer equipment Show less