Experience

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  Ministry of Justice - Qatar

  • Doha, Qatar

  • Application Engineer /QA tester /trainer

    • Jul 2021 - Present
    • Doha, Qatar

    Providing app support to MOJ.Provide end user training, user manual and technicalrequirements manual to MOJ staff.IT project coordinator with the project manager following up with the business requirements and processes.Ensuring the quality of software within MOJ environments QA/Tester.document every test case throughout the application. Meeting with the business users to validate the process automation (UAT) of the application.Troubleshooting issues and ensuring the quality of software within MOJ environments.Conducting quality assurance and testing of MOJ app Acting as an intermediary between MOJ and to MOJ app partner.Collaborating with other functional teams and roles managing multipleSupport cases simultaneously.

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  Public Works Authority ‘Ashghal’ – Qatar

  • Doha - Qatar

  • Application Trainer/Application Team leader

    • Mar 2014 - Jun 2021
    • Doha - Qatar

    experience in my work filed is to understand the application from employee point of view and admin,also study the application needs and performance to how to give presentation for the new staff,for the admin point of view is take full control of the application and support it to run smoothly and in well performance.Opentext (CDMS) application admin and supportAnd training the users and staff of using the application. •Site collection administrator on the CTS and EDMS based on OpenText Platform.•Train employees and develop their skills on Ashghal Applications (CTS) Corresponds tracking system And (EDMS) Electronic Document Management System. •Full support and administrator on (CTS) Corresponds tracking system and (EDMS) Electronic Document management system.

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  Information & Communication Technology (ICT) WLL

  • Doha - Qatar

  • IT Support Technician (contract) part time job

    • Apr 2013 - Aug 2013
    • Doha - Qatar

    Providing technician Support for Qatar Petroleum Company.Providing technician Support for the E-Learning Project in the Independent schools, installation and supporting hardware and software

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  Target Printing & copying center

  • DOha - Qatar

  • IT Technical Operation

    • Aug 2011 - Apr 2013
    • DOha - Qatar

    IT Technician support at Target Printing & Copying Centre (Doha, Qatar)Install the new pc's and recover the data in each pcNetwork & wireless support and troubleshooting installing and troubleshooting for printers hardware and software

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  IT Linx

  • (Doha, Qatar)

  • Technical Support( trainee)

    • Sep 2009 - Nov 2009
    • (Doha, Qatar)

    Attending to Customer Calls & solving their technical problems Installation and configuration of wireless networks Installation and configuration of all Windows OS & MS-Office packages.Data Backup & recoveryInstallation and configuration of Windows 2000 server.Installation and configuration of all device drivers in all Windows OS.Software & Hardware Installation.Providing full customer supportEvaluate, select and recommend hardware / software solutions for different customers.

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  Al- Mana Computer Services (IBM)

  • Doha - Qatar

  • IT Support Technician(contract)

    • Jan 2001 - Aug 2001
    • Doha - Qatar

    Worked as a IT trainee at Al-Manaa Computer Services as an ITSupport technician, where my duties are to attend to customers requirements whether its Hardware or software problem, whilst ensuring customer satisfaction.