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Ahmed Saeed
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Arabic -
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English -
- Customer Service
- Microsoft Office
- Strategic Planning
- Team Building
- Sales Management
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Bio
Credentials
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High Performance Habits (Blinkist Summary)
LinkedInMay, 2023- Apr, 2026 -
Excel: Creating a Basic Dashboard
LinkedInJul, 2022- Apr, 2026 -
The Neuroscience of Selling Remotely
LinkedInFeb, 2022- Apr, 2026 -
Think Like a Lawyer to Make Decisions and Solve Problems
LinkedInNov, 2021- Apr, 2026 -
Be the Manager People Won't Leave
LinkedInOct, 2021- Apr, 2026 -
Developing Your Leadership Philosophy
LinkedInOct, 2021- Apr, 2026 -
How to Win Arguments
LinkedInSep, 2021- Apr, 2026 -
Outlook: Efficient Email Management
LinkedInAug, 2021- Apr, 2026 -
Business Development Foundations
LinkedInJun, 2021- Apr, 2026 -
Defining and Achieving Professional Goals
LinkedInJun, 2021- Apr, 2026 -
Developing a Service Mindset
LinkedInMay, 2021- Apr, 2026 -
Cybersecurity for Executives
LinkedInMar, 2021- Apr, 2026 -
Learning Data Visualization
LinkedInMar, 2021- Apr, 2026 -
Improving Your Listening Skills
LinkedInJan, 2021- Apr, 2026 -
Listen to Lead
LinkedInJan, 2021- Apr, 2026 -
Mistakes You Should Avoid at Work
LinkedInJan, 2021- Apr, 2026 -
Solving Business Problems
LinkedInJan, 2021- Apr, 2026 -
Balancing Multiple Roles as a Leader
LinkedInDec, 2020- Apr, 2026 -
Developing Adaptability as a Manager
LinkedInDec, 2020- Apr, 2026 -
Strategic Thinking
LinkedInDec, 2020- Apr, 2026 -
Leading with Purpose
LinkedInNov, 2020- Apr, 2026 -
Learning Data Analytics
LinkedInNov, 2020- Apr, 2026 -
Prioritizing Effectively as a Leader
LinkedInNov, 2020- Apr, 2026 -
Emerging Leader Foundations
LinkedInOct, 2020- Apr, 2026 -
Customer Service: Handling Abusive Customers
LinkedInSep, 2020- Apr, 2026 -
Leading through Relationships
LinkedInSep, 2020- Apr, 2026 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInAug, 2020- Apr, 2026 -
Coaching Skills for Leaders and Managers
LinkedInAug, 2020- Apr, 2026 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInAug, 2020- Apr, 2026 -
Decision-Making in High-Stress Situations
LinkedInAug, 2020- Apr, 2026 -
Holding Yourself Accountable
LinkedInAug, 2020- Apr, 2026 -
Leading Effectively
LinkedInAug, 2020- Apr, 2026 -
Making Quick Decisions
LinkedInAug, 2020- Apr, 2026 -
Transitioning from Manager to Leader
LinkedInAug, 2020- Apr, 2026
Experience
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Assistant Vice President
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Jul 2023 - Present
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مصر
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United States
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Insurance
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700 & Above Employee
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Complex Non Motor Claims Examinar
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Feb 2014 - Jul 2023
Managing non motor claims handling enquiries ; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits. Handling and approve Travel, Personal Accident, Inland, Marine, public liability, Engineering and financial lines claims . Analyze, review, and evaluate the claims request and decide whether it is covered by the policy or not, or need further investigations and Ensure the receipt of mandatory supporting documents required to accept claims for settlement. Providing a consistently strong standard of customer service this through Ensure customer claims are treated fairly and receive excellent service by reviewing and deciding on the extent and validity of a claim, checking for any potential fraudulent activity in accordance with company guidelines. Build relationships with loss adjusters, legal, as well as other legal/claims professionals. Create standard reports and processes for monitoring and benchmarking all claim activity and present to senior management. Posting accurate timely reserves for each claim handled, ensure updates timely based on the development of the claim and review entire assigned portfolio on regular basis to ensure overall reserve adequacy. Prepare claim files with potential recovery to be preceding the recovery action. Lead and participate in the monthly accounting close ensuring timeliness, accuracy, Completeness and compliance with corporate policy. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business. Preparations for auction of claims scrap with all suitable steps
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Customer Service Representative
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Sep 2009 - Feb 2014
Ensure apply of quality control and quality assurance processes. Receiving/resolving/ escalating customers/agents complaints and provide feedback to concerned departments. Ensure all agreed service standards are achieved. Build positive and effective internal working relationships. Achieve agreed department objectives and targets by setting clear and achievable goals, reviewing and taking appropriate action. Ensure all compliance and governance procedures are communicated, reported and maintained. Handling customer’s Face to Face, phone and E-mail. Track and maintain customer (Brokers and Agents) contact history for service. Follow up on those cases that need more information and/or documentation. Perform regular monthly Ops/CSG audits. Prepare and analyze quarterly broker and client satisfaction surveys and potential ideas for improvement. Provide excellent customer service so as to improve AIG’s relationships with customers. Maintaining and updating customer database.
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Summer trainee
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Jul 2009 - Aug 2009
Opining bank accounts for clients. Delivered checks from clients and deliver it to relevant department. Send and delivery bank transfer to& from clients. Reregister ATM card numbers on bank system to issuance. Make bank deposits for clients. Walk in clients and handling all their needs.
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Summer trainee
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Jun 2009 - Jul 2009
- Assist in proceed borrow transactions between AAIB bank and other banks.- Assist in follw up Cash Transfer transactions between the AAIB Branches.
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Education
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2004 - 2009Helwan University Cairo
Bachelor's degree, Accounting and Business administration
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