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Ahmed Mamdouh
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English -
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Arabic -
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer Service
- Powerpoint
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Bio
Credentials
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VMware Certified Advanced Professional - Data Center Virtualization Deploy 2023
VMwareDec, 2023- May, 2026 -
VMware Certified Advanced Professional - Data Center Virtualization Design 2023
VMwareDec, 2023- May, 2026 -
VMware Certified Implementation Expert - Data Center Virtualization 2023
VMwareDec, 2023- May, 2026 -
AWS Academy Graduate - AWS Academy Cloud Architecting
Amazon Web Services (AWS)Jan, 2023- May, 2026 -
AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Oct, 2022- May, 2026 -
AWS Academy Graduate - AWS Academy Data Center Technician
Amazon Web Services (AWS)Oct, 2022- May, 2026 -
Introduction to Cybersecurity
CiscoDec, 2020- May, 2026 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan, 2023- May, 2026 -
Cisco Certified Network Associate
Pearson VUENov, 2013- May, 2026
Experience
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VMware
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Cairo, Egypt
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Senior Technical Support Engineer
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May 2023 - Present
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Cairo, Egypt
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Germany
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Travel Arrangements
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300 - 400 Employee
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IT System Engineer
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Jan 2020 - Apr 2023
- Managing and monitoring backup through Veritas for all locations worldwide (Resources inventory and collection - Daily check on all jobs for each server - Restore upon request).- Managing and monitoring mails traffic through Mimecast.- Managing compute resources of the servers through vCenter (increasing disk space, and restarting Hosts/VMs if necessary).- Migrating, decommissioning and updating servers, while ensuring least downtime with no user impact.- Creating PowerApps and Microsoft flows in order to automate simple tasks.- Implementing monitoring software (Icinga) agent on windows servers to monitor all server in the organizations through web dashboard.- Managing Printers through uniFLOW for Canon printers and Windows print servers for HP Printers, to bring the full value of multi-functional printers.
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IT Service Desk Specialist
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Jul 2016 - Jan 2020
-Provide Helpdesk support and resolve problems to the end user’s satisfaction.-Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.-Respond to requests for technical assistance in person, via phone, or via ticketing system (Cherwell).-Using deployment tool (Altiris) to handle and manage software installation processes in different countries.-Diagnose and resolve technical hardware and software issues.-Install, test and configure new workstations, peripheral equipment and software.-Maintain inventory of all equipment, software and software licenses.
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TE Data
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Hurghada, Egypt
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Technical Support Specialist
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Dec 2014 - Jul 2016
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Hurghada, Egypt
-Troubleshooting customers issues.-Diagnose connection issues via TE Data systems.-Handling customers in efficient way that represents TE Data image.-Follow up with customers issues to deliver the highest service with the minimum period for the continuing issues.-Reply on mails with punctuation c...
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Anex Tour
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Egypt
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IT Speacialist
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May 2014 - Nov 2014
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Egypt
-Managing +30 users.-Adding and editing group policies to manage the network and improve security.-Troubleshooting network issues, internal and with ISP.-Managing Servers ( Access Domain - File Share - PFsene Firewall )-Network installation and troubleshooting.-Installation of Citrix with basic ...
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Education
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2009 - 2013High institute of information and technology el seyouf
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Udacity
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