Experience

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  Hyundai UAE

  • United Arab Emirates
  • Automotive
  • 1 - 100 Employee

  • Showroom Manager

    • Jul 2023 - Present

  • Sales Consultant

    • Dec 2018 - Jun 2023

    Juma Al Majid Co. L.L.C , Hyundai UAE 29h December 2018 to Present Sales Consultant: Responsibilities:  Achieved 100% of Year-to-date sales target for the Year of 2019.  Implementing "The Sales Process " from Meet & Greet, Qualification, Trade-in appraisal, Presentation, Demonstration, Negotiation, Closing, Handover and after Sales follow up. Immediate contact telephone and web Leads and prospects customers and scheduling appointments with them and convert them to visits and bookings. Plan and prepare Active Prospecting lead generation ideas to increase the sales Volume. Use Whatsapp broadcasting and all Social Media activities to generate leads and convert them to Showroom visits and bookings. Taking Care of Cars Showroom display and brochures on daily basis. Maintain outstanding customer service value (CSV) consistently and achieving company benchmark on Sales KPI's and revenue. Creating and delivering magic moments to enhance a better customer journey and successful vehicle handover process. Creating a special, easy and smooth vehicle handover process. Follow up with customers after car delivery to build strong customer data for future prospecting

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  Toyota UAE

  • Dubai, United Arab Emirates

  • Sales Consultant - Toyota UAE

    • Aug 2013 - Dec 2018
    • Dubai, United Arab Emirates

    TOYOTA , United Arab Emirates ;Responsibilities : Implementing the sales process as per company procedures; Meet & Greet, Qualification, Trade-in appraisal, Presentation, Demonstration (Test drive), Negotiation and Closing skills. Immediate contact telephone and web enquires and prospects customers and scheduling appointments with them and convert them to visits and booking.  Meet and greet walk-in customers with the world's warmest welcome. Qualifying customer needs, specifications, method of payment , customer budget and price range and recommending a vehicle to suit the customer's needs. Increasing new car sales using professional Trade-in appraisal skills. Create a professional vehicle presentation to create emotional attachment with the vehicle. Explaining warranties, services contracts and all Accessories and F&I products such as; Insurance, VRP, Paint protection, Rustproofing, smart repairs coupons and windows tinting films. Offering a test drive to the customers to create emotional attachment with the vehicle. Negotiating professionally in deals closing, which allow me to find the right deal that meets the needs of both customers and my company. Creating and delivering magic moments to enhance a better customer journey and successful vehicle delivery process.Achievements & Certificates: Awarded certificate Top performer of the Showroom by exceeding monthly and Annual Target. Assigned to train newly hired in our branch starting from sales process to vehicles handover process Certificate of appreciation awarded on hitting above 120% of sales target – 2013 Certificate of Toyota Sales Certification program (Toyota Certified Sales Executive) 2015 Certificate of appreciation awarded on completing TOYOTA WAY sales process -2015 Toyota Training Passport awarded from Toyota GM- 2015 Certificate of code of conduct and ethics awarded on 2017 Certificate of Customer Engagement on 2017

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  ElTarek Automotive

  • Alexandria Governorate, Egypt

  • Retail Sales Executive

    • May 2011 - Apr 2013
    • Alexandria Governorate, Egypt

    El-Tarek Automotive 5th May 2011 to April 2013 Sales Executive:Responsibilities: Implementing the sales process as per company procedures; Meet & Greet, Qualification, Trade-in appraisal, Presentation, Demonstration (Test drive), Negotiation and Closing skills  Attending walk-in customers within 15 seconds with worlds warmest welcome  Develop a sense of pride and confidence when meet & greet our customers.  Qualifying customer needs, specifications, method of payment (Finance or cash), customer budget and price range and recommending a vehicle to suit the customer's needs. Excellent abilities in selling company F&I products such as; insurance, extended warranty, service contract, window tinting, Paint protection and Rustproofing. Trade-In appraisals skills to facilitate the process of purchasing a new vehicle. Professional presentation skills with extensive knowledge of vehicles, including the different options and packages that allows me to answer a wide range of questions from customers. Offering a test drive to the customers to create emotional attachment with the vehicle. Negotiating professionally in deals closing, which allow me to find the right deal that meet the needs of both customers and my company. Creating a special, easy and smooth vehicle delivery process.Achievements & Certificates: Audi Innovation training at AVME (Audi Volkswagen Middle East) Audi terminology and abbreviations training at AVME (Audi Volkswagen Middle East) The History of Audi AG training at AVME (Audi Volkswagen Middle East) The development of Audi Middle East training at AVME (Audi Volkswagen Middle East) Audi Sales core process training at AVME (Audi Volkswagen Middle East) Product training for Jeep, Dodge, Chrysler, RAM, FIAT at El-Tarek Automotive Academy YTD Achievement 115% for the year of 2012

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  Four Seasons Hotels and Resorts

  • Alexandria Governorate, Egypt

  • Customer Service Agent and Airport greeter

    • May 2007 - Mar 2011
    • Alexandria Governorate, Egypt

    Four Seasons Hotel Alexandria at San Stefano , Egypt 27th May 2007 to 17th March 2011 Guest Service Agent, Airport Greeter :Responsibilities: Meeting and assisting our VIP guests at the Airport.Opening VIP Hall at the Airport Seasons  for the VIP guests.  Welcoming and greeting our guests at the Airport and creating emotional and memorable first impression. Providing a VIP Airport service to our guests such as; flowers arrangement, boarding pass issuing, handling guests luggage, Wishing a pleasant stay to our guests in our Hotel.  Arranging flight tickets, Private jets, itineraries to the VIP's guests including limousine and tours, Tour guides arrangements, restaurant recommendations, Etc.  Sending and receiving guest's E-mails and correspondences. Thanking our guests for staying in our Hotel and creating emotional and memorable last impression.Achievements & Certificates: Certificate of Recognition for the participation of the pre-opening of the Hotel Rewarded & Nominated many times Employee of the month with a nomination certificates.  Rewarded with "Thank you letters" from customers and from Hotel General Manager for exceeding our guest's expectations. Telephone Etiquette training at Four Seasons Training Center. The Guest experience training at Four Seasons Training Center. A.S.P.E.C.T training (Adaptability - Service Passion – Professionalism - Ethic for work and integrity - Communication – Teamwork) at Four Seasons Training Center Assigned as designated trainer to train newly hired