Bio
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Topline AI
Ahmed Ghoul is a seasoned operations professional with extensive experience in managing call centers, operations, and teams. He holds an MBA from ESLSCA France and is proficient in Arabic and English. With over 10 years of experience in the Middle East, he has worked for prominent companies such as Tafaseel BPO, Seera Group, Almosafer, Tajawal, and Raya CX.
Credentials
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Being an Effective Team Member
LinkedInOct, 2020- Apr, 2026 -
Coaching and Developing Employees
LinkedInOct, 2020- Apr, 2026 -
Customer Service: Serving Internal Customers
LinkedInOct, 2020- Apr, 2026 -
Leading with Vision
LinkedInOct, 2020- Apr, 2026 -
Prioritizing Your Tasks
LinkedInOct, 2020- Apr, 2026 -
Leadership for Managers
Dale Carnegie
Experience
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Tafaseel BPO
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Ajman Emirate, United Arab Emirates
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Contact Center Supervisor
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Dec 2022 - Present
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Ajman Emirate, United Arab Emirates
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Seera Group
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Cairo, Egypt
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Operations Manager
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Aug 2016 - Sep 2022
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Cairo, Egypt
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Saudi Arabia
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Travel Arrangements
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700 & Above Employee
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Operations Manager
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Aug 2016 - Sep 2022
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Call Center Quality Manager
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May 2015 - Jul 2016
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tajawal
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Cairo, Egypt
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Department Operations Manager
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Aug 2016 - Sep 2022
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Cairo, Egypt
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Egypt
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Call Center Operations Supervisor
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Jan 2014 - Apr 2015
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Quality Assurance Specialist
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Jan 2011 - Dec 2013
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Call Center Representative
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Feb 2010 - Dec 2010
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Touring club of egypt
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Cairo, Egypt
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Tour Coordinator
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Oct 2007 - Jan 2010
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Cairo, Egypt
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Education
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2019 - 2022ESLSCA France
Master of Business Administration - MBA, Business Administration and Management, General -
2006 - 2009Ain Shams University
Bachelor's degree, Art/Art Studies, General
Suggested Services
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Industry Focus. “Outsourcing and Offshoring Consulting”
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References
Community
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