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Ahmed Ghoul profile image

Ahmed Ghoul

Contact Center Supervisor at Tafaseel BPO
Intro Book
Operations professional with MBA and bilingual proficiency in Arabic and English.
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Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
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Bio

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Topline AI
Ahmed Ghoul is a seasoned operations professional with extensive experience in managing call centers, operations, and teams. He holds an MBA from ESLSCA France and is proficient in Arabic and English. With over 10 years of experience in the Middle East, he has worked for prominent companies such as Tafaseel BPO, Seera Group, Almosafer, Tajawal, and Raya CX.

Credentials

  • Being an Effective Team Member
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Coaching and Developing Employees
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Customer Service: Serving Internal Customers
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Leading with Vision
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Prioritizing Your Tasks
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Leadership for Managers
    Dale Carnegie

Experience

  • Tafaseel BPO
    • Ajman Emirate, United Arab Emirates
    • Contact Center Supervisor
      • Dec 2022 - Present
      • Ajman Emirate, United Arab Emirates

  • Seera Group
    • Cairo, Egypt
    • Operations Manager
      • Aug 2016 - Sep 2022
      • Cairo, Egypt

  • Almosafer
    • Saudi Arabia
    • Travel Arrangements
    • 700 & Above Employee
    • Operations Manager
      • Aug 2016 - Sep 2022

    • Call Center Quality Manager
      • May 2015 - Jul 2016

  • tajawal
    • Cairo, Egypt
    • Department Operations Manager
      • Aug 2016 - Sep 2022
      • Cairo, Egypt

  • Raya CX
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call Center Operations Supervisor
      • Jan 2014 - Apr 2015

    • Quality Assurance Specialist
      • Jan 2011 - Dec 2013

    • Call Center Representative
      • Feb 2010 - Dec 2010

  • Touring club of egypt
    • Cairo, Egypt
    • Tour Coordinator
      • Oct 2007 - Jan 2010
      • Cairo, Egypt

Education

  • 2019 - 2022
    ESLSCA France
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2006 - 2009
    Ain Shams University
    Bachelor's degree, Art/Art Studies, General

Suggested Services

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Industry Focus. “Outsourcing and Offshoring Consulting”

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