Experience

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  Xerox

  • Account Manager Key Account

    • Mar 2023 - Present

  • Account Manager

    • Oct 2018 - Mar 2023

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  Kefan Optics

  • Kuwait

  • CRM Supervisor

    • Nov 2017 - Sep 2018
    • Kuwait

    • Oversee customer service front office daily activities and ensure smooth and efficient over all department adherence to the company policies.• Ensure customer requests, Inquiries are addressed and completed in a timely manner.• Ensure complaints received through the call center are resolved in a timely manner in order to maintain the customer satisfaction.• Implement the customer service department policies and follow the set process in order to achieve the department's objectives

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  Al Hamra Real Estate Company

  • Kuwait

  • Customer Service Representative

    • Mar 2015 - Oct 2017
    • Kuwait

    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable.• Provide quality service and support in a variety of areas.• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.• Responsible for compiling and generating reports as they relate to customer service surveys.• Highly developed sense of integrity and commitment to customer satisfaction.• Demonstrated passion for excellence with respect to treating and caring for customers.• Ability to communicate clearly and professionally, both verbally and in writing.• Able to handle complaints and unpleasant customers.• Has a pleasant, patient and friendly attitude.• Strong decision making and analytical abilities.• Strong detail orientation and communication/ listening skills.• Willingness to work a flexible schedule.• Possess a strong work ethic and team player mentality..

• 

  M. H. Alshaya Co.

  • Kuwait

  • Senior sales associate & customer service

    • Nov 2013 - Mar 2015
    • Kuwait

    Discuss research, service levels, and subscription pricing options. • Upgrade services to include other product offers. • Assist with transitioning new clients from salesperson to account manager.• Train clients on research service, methodology, reports, and company website.• Acquire and effectively communicate responses to client questions.• Work with Sales Manager and Marketing team to come up with new outbound marketing ideas. Provide input to team to help develop client programs.• Provide feedback from clients to assess possible refinements to existing products and the need for new products• Maintain accurate customer database of industry contacts for mailings, reporting, and marketing programs. • Consistently provide detailed updates on activities to Sales Manager.• Contribute to team effort and work on special projects.

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  Alghanim International General Trading & Contracting Co. WLL

  • Kuwait

  • Receptionist

    • Apr 2012 - Oct 2013
    • Kuwait

    • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. • Directs visitors by maintaining employee and department directories; giving instructions. • Maintains security by following procedures; monitoring logbook; issuing visitor badges.• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. • Maintains safe and clean reception area by complying with procedures, rules, and regulations. • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

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  Ard El-Hejaz Co.

  • Egypt

  • Admin assistsnt

    • Jan 2011 - Feb 2012
    • Egypt

    • Answering the phones.• Ordering office stationery supplies.• Greeting clients.• Typing.• Filing.• Managing diaries

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  United Colors of Benetton Waves Shopping

  • Cairo Governorate, Egypt

  • Sales Assistant

    • Feb 2010 - Dec 2010
    • Cairo Governorate, Egypt

    • To greet, assist and serve customers in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales• Promoting the Brand / Service as per the company policy• Maintain & update product knowledge• Adhere to the policies & processes of the company with respect to operation of store• Build and maintain good relations with the existing customers• Achieving sales targets through selling and up selling• Responsible for stock replenishment, promotion of products and new launches• Maintaining high standards of visual merchandising in terms of display and stock rotation• Ordering & Receiving Goods.• Responsible for the shop.• Taking inventory.• Verifying all transactions and sales at the stores and ensuring accounting accuracy of all entries at the end of the day.