Experience

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  Raya Information Technology

  • Egypt

  • Head of Presales

    • Nov 2023 - Present
    • Egypt

    Data Center Solutions

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  Capital Guard

  • Cairo, Egypt

  • Presales Director

    • Oct 2022 - Oct 2023
    • Cairo, Egypt

    Data Center and Smart Infrastructure Solutions

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  Enterprise Technology Solutions ETS

  • Cairo, Egypt

  • Presales Director

    • Aug 2022 - Oct 2022
    • Cairo, Egypt

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  El Sewedy Technology

  • Cairo, Egypt

  • Senior Pre-Sales Manager

    • Dec 2019 - Dec 2021
    • Cairo, Egypt

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  Dell EMC

  • Bid Desk Manager, META PreSales

    • Feb 2017 - Dec 2019

    Managing proposals for critical customers RFPs.• Manage bid qualifying (bid/no bid) process for new opportunities.• Manage/own the assembly of virtual bid team and inputs from a variety of stakeholders, typically involvingcontributions from sales, product specialists, commercial, legal and delivery to prepare a winning bid.• Principal coordinator of the development of the technical and commercial solutions for particularopportunities, based on volume and technical complexity.• Risk tracking and management throughout the bid process• Ensure timely delivery of compliant and commercially sound bids• Understand and resolve complex technical, strategic and business issues/conflicts

  • Regional Advisory Architect

    • Jan 2019 - Nov 2019

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  Dell EMC

  • Cairo

  • Program Manager, Professional Services, TEEAM Region

    • Mar 2016 - Jan 2017
    • Cairo

    • Overseeing delivery of all programs and large consulting projects running in Egypt and across the region as required, to either manage or oversee large single programs.• Primary interface to the customer, vendors as well as internal teams concerning program engagement.• Program quality assurance and performance to ensure customer satisfaction• Manage programs cross dependencies, conflicts, and delivery

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  MOOPX Technology & Trading

  • Giza, Egypt

  • Director of Business Development

    • Jul 2015 - Mar 2016
    • Giza, Egypt

    - Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities- Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas- Managing strategic partners - Drive increased revenue and profit to achieve the Company`s ambitious growth- Planning and coordinating the implementation of business plans and the penetration of new markets

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  TE Data

  • Systems Sr. Manager

    • Jul 2012 - Jul 2015

    Systems Division involved in management of Data Centers Infrastructure & associated services encompassing architecture, planning, design, implementation, operation and support. Define business plans in rendering competitive technical solutions in coordination with commercial teams (Cloud services, hosting services, website/portal development solutions)

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  Vodafone Egypt

  • Enterprise Systems Management Manager

    • Oct 2008 - Jun 2012

    Led the enterprise systems in Data Center through a team of 13 members with regards to Systems Support, Capacity &performance Management and Disaster Recovery operation. Focused on maximizing customer satisfaction through qualitative service delivery and rendered support Vodafone business services. Delivered mega project in the VF IT department, IT Disaster Recovery for VF classified mission critical services hosted/operated in the main Data Center as part of VF Business Continuity Plan which was Coordinated with business services owners, services development & support teams in integration with organization plans for business continuity.

  • Systems Administration Manager

    • Feb 2006 - Sep 2008

    Spearheaded activities of the Systems Administration team in rendering support to the enterprise mission critical systems like Billing, DHW, Siebel, Tibco, ERB, CRM, POS, Internet, MNP, ADSL, Archiving Systems Management, HP-Open View, Remedy.Optimized utilization of enterprise systems through consolidation and virtualization.Coordinated with vendors as the second line of the support, define/renew support contracts to maintain operation of mission critical systems.Design support models to other production & development systems in compliance to SLA parameters. Focused of capacity planning aligned to business requirements.Worked on systems administration projects in coordination with the System Administration team.

  • Sr. Systems Administrator (IT Data Center-Systems Support)

    • Jul 2001 - Jan 2006

    Jul 2001 – Jan 2006, - Rendered support to the CRM systems (IVR, CTI, CM for the Call Center), Billing System, Electronic DocumentManagement (EDMS) System for archiving customer’s contracts, Microsoft based systems (business criticalsystems).- Involved in installation, upgrade, troubleshooting, setting backup strategies & schedules for the operations team- Worked on downtime & changes on production systems and conducted security audits- Support platforms like IBM AIX 5L, 4.3, &HACMP 4.5 ES, HP True64 & True Cluster, MS Windows 2000Server- Ensured smooth migration of two major data center projects- Functioned as member of the Data Center-Systems Support Team involved in management of data centerinfrastructure

  • MS Systems Administrator (Desktop& Infrastructure-MS Systems Support)

    • Jan 1999 - Jun 2001

    Jan 1999 – Jun 2001, - Managed MS-Domain environment comprising of domain controllers, file servers, print servers & WINS/DNSservers across multiple sites- Worked on backup system for backing up data (domain controllers, file servers, Exchange servers and SQLservers)- Involved in management of back up data using DAT & windows backup utilities including migration to reliableenterprise backup system (Veritas Netbackup Data Center)

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  Information Technology of Egypt Corporation - ITE Corp

  • Sr. Support Engineer

    • 1996 - 1999

    Jun 1996 - Dec 1999, - Teaching MS Core courses - Support business teams as a presales- Support Customers