Experience

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  Damietta LNG

  • Damietta, Dumyat, Egypt Giza Egypt

  • Senior Network & Telecom Supervisor

    • Feb 2023 - Present
    • Damietta, Dumyat, Egypt Giza Egypt

    • Prepare, manage, and follow up both CAPEX and OPEX budget within company vision and objectives. • Carry out IT infrastructure projects, from start to end making sure meeting DLNG Policies & Procedures and meet the budget and milestone of the project for the IT department.• Development of the company's IT policies & procedures• Supervise Helpdesk Team assure predefined SLA and define training program for them.• Integrate with Systems Team in developing current infrastructure and perform main projects to the TS department. • Coordinate in the implementation of new SAP Module to the Production planning department ensure company objective.

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  Union Fenosa Gas "SEGAS"​ (Union Fenosa / Eni) joint venture

  • Spain
  • Oil and Gas
  • 100 - 200 Employee

  • Network & Telecom Supervisor

    • Nov 2016 - Jan 2023

    • Design, implement & operate all Network infrastructure related projects • Prepare , manage and follow up both CAPEX and OPEX budget within company vision and objectives • Update SEGAS topology according to International Standards• Manage SLAs with Different providers • Define short- and long-term Plan including Budget, Resources and future expansion • Carry out IT infrastructure projects, from start to end making sure meeting SEGAS Policies & Procedures and meet the budget and milestone of the project.• Focal Point between Company Information & Management Systems providers and users, to guarantee systems availability, performance coordinate all necessary • Development of the company's IT policies & procedures• Communicating with local and international vendors and service providers to negotiate the bestsolutions for business needs• Ensure Infrastructure components availability within agreed SLA

  • Network Administrator

    • May 2010 - Oct 2016

    • Monitoring, configuring and troubleshooting Cisco Switches, Routers and wireless Access Points including Day-to- Day PMs • Daily monitor and optimize network equipment performance using cisco, Advent & Solar winds Tools and troubleshoot problem areas as needed• Assist to design, implement and maintain the VPN solutions for remote access & Site to site communication• Network security responsibility including firewall management, policies, access control lists and web filtration according to the company policy.• Administrate Cisco VoIP & provide L2 support for related issues• Assist with limited support for the office 365 email environment• Monitor and troubleshooting an Aruba outdoor WIFI solution and handle any miss connectivity issues with the vendor• Prepare advanced level functional and technical specifications for security related projects• Monitors computer and network activity including logs, reports, response time, available disk space, and user activities to ensure that all activities are in keeping with management intentions and that no unauthorized activity is taking place

  • Technical Support Engineer

    • Aug 2008 - Dec 2010

    •Troubleshoot problems reported by users.•Handle the incident management for purposes of maintaining records and problem solving.•Ensure that the hardware and software inventory correctly managed to satisfy business needs regarding technology equipment.•Investigate and provide solutions to all customer inquiries using all resources available to ensure costumers satisfaction. •Research and self-development in order to be updated with the new technology changes.•Provide a weekly incident management report to ensure that recurring problems are minimized.

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  Booz Allen Hamilton

  • Alexandria Governorate, Egypt

  • HelpDesk Engineer

    • Sep 2006 - Aug 2008
    • Alexandria Governorate, Egypt

    •Responsibility for fixing and maintaining any problems in the Network •Provide any Technical assistance to any Computer in the network•Provide Technical Assistant for IP Telephony Problems•Installing, monitoring, testing any H/W or S/W needs for Clients•Monitoring the backup system•Configuring , Monitoring and troubleshooting Cisco Switches •Basic administration to the Cisco Call Manager •Providing technical solutions to Cisco IP phones •Assets on research and developing for the WiMAX Technology