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Ahmed Essam profile image

Ahmed Essam

Head of Customers Protection Rights a... at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">National Bank of Kuwait - Egypt</span>
Intro Book
Seasoned banking professional with expertise in customer service and team management.
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Location
New Cairo, Cairo, Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
  • German Limited working proficiency
Skills
  • Teamwork
  • Banking
  • Team Management
  • Market Research
  • Customer Service
  • Show all
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Bio

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Ahmed Essam is a seasoned banking professional with 15+ years of experience in customer service, service quality, and team management. He holds a Bachelor's degree in Accounting from Ain Shams University and various certifications in Total Quality Management, Six Sigma, and Business Continuity Planning. He has worked in various roles, including Head of Customers Protection Rights and Service Quality, Service Quality & Customer Care Manager, Senior Training Adviser, Business Instructor, Guest Service Agent, and Freelancer.

Credentials

  • Total Quality Management
    Egyptian Banking Institute
    Jun, 2016
    - May, 2026
  • Six Sigma
    AmCham Egypt
    Jun, 2013
    - May, 2026
  • EBI Instructional Standards And Methodology
    Egyptian Banking Institute
    Dec, 2011
    - May, 2026
  • Business Continuity Planning
    Edcomm Banker's Academy
    Sep, 2011
    - May, 2026
  • A to Z Business Etiquette
    Protocol and Etiquette Academic Center for Excellency
    Jul, 2009
    - May, 2026
  • Certified Targeted Selection
    DDI | Development Dimensions International
    Oct, 2008
    - May, 2026
  • The Management Development Training
    National Bank of Kuwait
    Dec, 2007
    - May, 2026
  • Improving Productivity for Direct Sales
    Kuwait Institute of Banking Studies
    Jun, 2006
    - May, 2026
  • Relationship Selling Strategies
    Starmanship & Associates
    Mar, 2006
    - May, 2026
  • Touch don't Teach
    Starmanship & Associates
    Mar, 2006
    - May, 2026

Experience

  • National Bank of Kuwait - Egypt
    • Egypt
    • Head of Customers Protection Rights and Service Quality
      • Jul 2009 - Present
      • Egypt

       Setting complaints&#39; infrastructure and process in order to manage complaints across all channels, setting Service Level Agreement (SLAs) and communication with the various business areas to ensure complaints are managed in an efficient manner. Present monthly reports to be introduced to the...

  • National Bank of Kuwait
    • Kuwait
    • Service Quality & Customer Care Manager
      • Nov 2005 - Apr 2009
      • Kuwait

       Managing the Mystery Shopping Program for assessing level of service across NBK channels among other methods of evaluations for Branches, Call Center, Direct Sales, Personal Banking, Loans, Credit Cards, and Operations. Setting Service Quality Targets for individuals, teams, branches &amp; cha...

  • HumanSoft
    • Kuwait
    • Senior Training Adviser
      • Jun 2004 - Oct 2005
      • Kuwait

       Selling the certified diplomas to the targeted segment. Personal Interviewing &amp; evaluating candidates. Registering trainees in diplomas that meet their needs &amp; qualifications. Following up with registered trainees for any assistance. Conducting sales calls to potential business key ...

  • New Horizons - Career Developement Center - Kuwait
    • Kuwait
    • Business Instructor
      • Dec 2003 - Jun 2004
      • Kuwait

       Preparing course materials and supporting educational tools in coordination with R&D. Conducting Business training for diploma students. Preparing periodic tests and coordinating in the final exam. Monitoring the process of results and announcing them.

  • Sheraton Kuwait Hotel & Tower
    • Kuwait
    • Guest Service Agent
      • May 2002 - Dec 2003
      • Kuwait

      Front Office

  • Oberoi Hotels & Resorts
    • Sahl Hasheesh, Red Sea, Egypt
    • Front Office Assistant
      • Oct 2000 - Feb 2002
      • Sahl Hasheesh, Red Sea, Egypt

      Front Office

  • Nile Granada Cruiser
    • Luxor - Aswan Egypt
    • Guest Service Agent
      • Dec 1999 - Jul 2000
      • Luxor - Aswan Egypt
  • Freelancer
    • Egypt
    • Model
      • Jan 1996 - May 1999
      • Egypt

      Working as a model for TV commercials and photo sessions

Education

  • 1994 - 1999
    Ain Shams University

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