Experience

• 

  WALNUT SOFTWARE SOLUTIONS

  • Cairo ,Egypt

  • Product Manager

    • Nov 2019 - Present
    • Cairo ,Egypt

    Mentor and agile coach for the whole Scrum process and team to deliver the highest business value at the shortest time by the best agile methodologies

• 

  Comsys Software S.A.E.

  • Egypt
  • Software Development
  • 1 - 100 Employee

  • ERP Senior Consultant - Service Desk

    • Jan 2018 - Nov 2019

  • Help desk Supervisor\Technical Support

    • Feb 2016 - Dec 2017

  • Senior Implementation Specialist

    • May 2014 - Jan 2016

    Configure and maintain of client PCs, Application server and Database server. Assist customers with software faults/bugs and On-site and/or remote troubleshooting. Follow up and monitoring the open ticket processes and the upgrade plan with the specialist and senior specialist. Participating in products testing processes. Backup, recovery, Administration and maintaining customer's database. Database security, controlling access permissions and privileges Consultant must be able to provide updates of support tickets, visits progress and challenges to the Account Manager on a regular basis. Establishing the needs and requirements of the customers. Responsibility to travel to customer premises both in and outside of the normal or after working hours. Configuring the application modules as per customer needs matching to the standard. To complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company’s guidelines. To maintain and enhance the company image by acting professionally during the support calls and visits progress. To attend any relevant training course which is set to improve knowledge on the company’s or associated applications.

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  Travel Ways - Egypt

  • South Sinai

  • Tour Leader & Excursions Coordinator

    • Sep 2008 - Dec 2013
    • South Sinai

    guiding the groups of tourists and handling everything related to the excursion starting from the booking, entering the data on the sejour , making a situation for the excursion providing all the information needed to reserve the transportation, informing the guide and the driver about the details ,making the permissions needed of tourism police and informing the clients them self about the instructions ,pickup times and anything they may need during the excursion, finally to follow up with the clients for their feedback about the excursions. And also assisting all the tour leaders with information, prices, offers, new packages to help them for being more effective achieving the organization target.

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  Mövenpick Hotels & Resorts

  • Taba

  • Cost Controller

    • Jan 2008 - Aug 2008
    • Taba

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  Pickalbatros Hotels

  • Sharm EL Shiekh

  • Cost Controller

    • Jan 2005 - Dec 2007
    • Sharm EL Shiekh

    Verifying all purchasing requests provided by departments, comparing with the actual consumption of all departments to make accurate purchasing orders. Following the purchasing orders with the suppliers according to the needed amounts for consumption of the organization. Controlling the receiving process to make sure that the requested quality and amounts are being fulfilled. Monitoring the price lists provided by the suppliers or purchasing department, must be matching the market prices and the organization policy. Making sure that the storing systems are up to standards (hygiene-health & safety) and reviewing all stores requests (in-out-transfers among departments) to make good control Of all stores and outlets. Making receipies for all items served or manufactured in the outlets to determine good selling price. Controlling all stages of the operation, analyzing the cost and making the journal voucher.

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  Solymar Hotels & Resorts

  • Sharm El Shiekh

  • Front Desk Agent

    • Jun 2004 - Dec 2004
    • Sharm El Shiekh