Experience

• 

  Rixos Hotels in Egypt

  • Egypt
  • Hospitality
  • 200 - 300 Employee

  • Regional Marketing Manager

    • Jan 2024 - Present

  • Marketing Manager

    • Jun 2023 - Present

• 

  Tonino Lamborghini hotel& International Convention Center

  • Sharm El Sheikh, South Sinai, Egypt

  • Marketing Manager

    • Dec 2021 - Jun 2023
    • Sharm El Sheikh, South Sinai, Egypt

• 

  Jolieville hotel & International congress center

  • Sharm El Sheikh, South Sinai, Egypt

  • Marketing Manager

    • Nov 2020 - Nov 2021
    • Sharm El Sheikh, South Sinai, Egypt

• 

  Entertelco

  • South Sinai, Egypt

  • Regional Corporate Sales Manager

    • Jul 2019 - Nov 2020
    • South Sinai, Egypt

    Manage a portfolio of accounts to achieve long-term success• Develop positive relationships with clients• Act as the point of contact and handle customers’ individual needs• Generate new business using existing and potential customer networks• Resolve conflicts and provide solutions to customers in a timely manner• Supervise account representatives to ensure sales increase• Report on the status of accounts and transactions• Set and track sales account targets, aligned with company objectives• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)• Suggest actions to improve sales performance and identify opportunities for growth

• 

  Orange

  • Area Sales Manager

    • Sep 2018 - Jun 2019

    • Lead interface with marketing team to develop and successfully execute an ongoing campaigns that support new client acquisition and sales inside Sinai region.• Develop, manage and lead industry based best of class “sales and service” standards• Hands on style of leadership and management of a personal stylist team• Schedule personal stylist shifts, maintain vacation/absence calendar, and manage time clock• Follow up on daily, weekly cash reconciliation process• Building a strong network of connections that helps to increase the sales opportunities and facilitate the daily operation process.• Facilitate all other company departments’ work in the region and help them to finish any pending issues with the governmental authorities.• Successfully, leading the region team to over achieving their targets with a high quality of customer service performance.

  • Customer Center Manager

    • Sep 2003 - Aug 2018

    Build team spirit and staff loyalty in the customer center.• Handle customer center requests, stock and administrative work.• Coordinate staff training and assign clear individual objectives.• Validate equipment orders and control the stock level.• Revise the cash flow closure of the customer center.• Direct responsibility for shop to be “customer ready” at all times (daily housekeeping, maintenance, and client amenities)

• 

  Hilton Sharm Waterfalls Resort

  • South Sinai Governorate, Egypt

  • Front Office Supervisor

    • Jun 2001 - Aug 2003
    • South Sinai Governorate, Egypt

    - Handle all guest inquiries and solve any complaint may arise.- Responsible for the night run with Finance team.- Upselling to the guest the rooms category upgrade.