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Ahmed Attia profile image

Ahmed Attia

Business Continuity Manager at Mantrac Group
Intro Book
Ahmed Attia, an experienced IT professional with expertise in managing IT support teams, holds a Master's degree in Organizational Leadership from Florida State University and a Bachelor of Science in Interior Design & Furniture from Helwan University Cairo, with proficiency in English, Arabic, and German, and over 10 years of experience in IT, including roles as Business Continuity Manager, IT Helpdesk Supervisor, and Desktop Support Engineer.
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Location
6th of October, Al Jizah, Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency
  • German Elementary proficiency
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Bio

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Credentials

  • Cybersecurity Fundamentals Specialization
    IBM
    Mar, 2024
    - Apr, 2026
  • Cybersecurity analyst
    Info-Tech Research Group
    Feb, 2024
    - Apr, 2026
  • Cybersecurity and Its Ten Domains
    Kennesaw State University
    Dec, 2023
    - Apr, 2026
  • Introduction to Cybersecurity Essentials
    IBM
    Dec, 2023
    - Apr, 2026
  • Cybersecurity and Its Ten Domains
    University System of Georgia
    Dec, 2023
    - Apr, 2026
  • Introduction to Cybersecurity Careers
    IBM
    Dec, 2023
    - Apr, 2026
  • Introduction to Cybersecurity Essentials
    IBM
    Dec, 2023
    - Apr, 2026
  • Incident Response, BC, and DR Concepts
    ISC2
    Aug, 2023
    - Apr, 2026
  • Effective Problem-Solving and Decision-Making
    University of California, Irvine Division of Continuing Education
    Jul, 2023
    - Apr, 2026
  • Certified Organizational Manager
    Florida State University
    Jul, 2012
    - Apr, 2026
  • Certified Supervisory Management
    Florida State University
    Jun, 2011
    - Apr, 2026
  • MCSA
    Microsoft
    Jun, 2007
    - Apr, 2026
  • Nortel Certified Design Specialist
    Nortel Networks
    Jul, 2006
    - Apr, 2026
  • Nortel Certified Support Specialist
    NORTEL NETWORKS CORPORATION LIMITED
    Jul, 2006
    - Apr, 2026
  • Nortel Certified Technology Specialist
    NORTEL NETWORKS CORPORATION LIMITED
    Jul, 2006
    - Apr, 2026
  • Toefl
    AMIDEAST
    Dec, 2000
    - Apr, 2026

Experience

  • Mantrac Group
    • Egypt
    • Business Continuity Manager
      • Aug 2023 - Present
      • Egypt

  • Mantrac Egypt
    • Egypt
    • Machinery Manufacturing
    • 700 & Above Employee
    • Egypt BU IT Manager
      • Jan 2013 - Aug 2023

      - Responsible for managing IT First level support for Mantrac Egypt, Mantrac Group Team, Delta, Mantrac Distribution, Unatrac users in Egypt as well as Una Trading FZE in Dubai.- Responsible for IT Processes & Procedures continous enhancement on the 1st level support.- Making IT budget (CapEx & OpEx) for the A/M 6 companies.- Responsible for procurement of IT assets & infrastructure, including UPSs, rack rooms, access control and automation devices.- Setting contingency solutions to override sudden stops of branches.- Setting service contracts & follow up with various vendors to ensure smooth operations.- Working closely with Group IT service operation & Group IT communication teams to ensure business continuity.- Responsible for supporting more than 1000 users from Egypt & group support teams distributed among 6 companies including Dubai users remotely.- Responsible for facilitating new premises including procurement and purchasing of IT infrastructure requirements.- Reporting for top management (BU Head & IT director).- Setting development plans for my team.- Working with cross-functions like HR, Finance & core functions to ensure business continuity.- Ensuring the application of IT policies, and all required procedures.- Responsible for training plans for the computer usage for the employees.- Responsible for the continous validation for the links speed.- Worked on deploying the MFA on our users.- Worked on office365 upgrade.- Worked on BitLocker deployment.- Worked on App Locker deployment.

    • IT Helpdesk Supervisor
      • Jan 2009 - Dec 2012

      Leading Egypt's IT Support team at Mantrac whose supporting our company's business, Directly reporting to Group IT Director & Egypt Territory ManagerProcess continuous enhancement, Searching for preventive procedures to prohibit the frequent of problemscoaching the new IT EmployeesCapEx preparation, procurement, setting IT CapEx replacement plansIP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory Managementmanaging the new acquired locations for IT requirements (LAN, AP, UPS, etc.) and following up with contractors & consultants

    • Senior Help Desk Engineer
      • Jan 2008 - Dec 2008

      - Coaching the new IT Employees- Helping with CapEx preparation, procurement, IT CapEx replacement plans- IP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory Management- Team leading and coordination for technical support for over 1000 users in Head office & Egypt Branches- Reporting- troubleshooting difficult, sensitive and high priority calls, including recording of solution

    • IT Helpdesk Coordinator
      • Jan 2007 - Dec 2007

      Help with troubleshooting difficult, sensitive and high priority calls, including recording of solutionIP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory ManagementReporting

    • Desktop Support Engineer
      • Aug 2005 - Dec 2006

      - Solving technical incidents for Mantrac's employees- Installing OS on newely purchased computers- Installing new IP Phone sets, and troubleshooting their issues.- Administering the video conference sets, and setup VC meetings.- Configure Track-it on a server and operate it for the first time in Mantrac.- Cost control for accessories purchasing

  • Al Hoda Language School
    • 6th Of October
    • Systems Engineer
      • Mar 2005 - Jul 2005
      • 6th Of October

       Setup Linux server with Redhat 9, this server working as Gateway with NAT, DHCP, firewall, traffic monitoring, DNS & web server for Al-Hoda schools over ADSL connection with static IP. Web-based mail servers (Qmail + SquirrelMail) Network Administration Technical support for teaching & administration staff Instructor for teaching & administration staff

  • CASBEC
    • Cairo University - Faculty Of Engineering
    • Systems Engineer & Instructor
      • Feb 2002 - Feb 2005
      • Cairo University - Faculty Of Engineering

      * Network AdministrationFull-integrated network installations for CASBEC labs (designing & installation from scratch with my hand, with one assistant).Networks procurement (including prequalification - commissioning - testing - quality assurance) as a consultant from CASBEC to all educational hospitals.*Technical supportImplementing various types of software, including Database, programming & special software (firewall, anti-virus, medical calibration equipments applications)Hardware maintenance & troubleshooting of various types of computers.Setup and operation of PC with a dental equipment (X-Ray sensor & Camera) for the presidential external dental clinic in Abdeen and Saray ElQubba palaces (Free Lancer).*InstructorMinistry of communications scholarship (Windows, Office, Internet courses).AutoCAD v.14 to 2005 coursesHardware and Network Essentials courses.

  • Noble Marketing Consultants
    • Egypt
    • Marketing Coordinator & MS Computer support
      • Apr 2001 - Jan 2002
      • Egypt

      Technical Support for designers & administration staff on windows & Macintosh machines, solving various network problem

Education

  • 2010 - 2012
    Florida State University
    Master's degree, Organizational Leadership
  • 2001 - 2001
    OMS
    MCSE & DBA, IT
  • 1995 - 2000
    Helwan University Cairo
    Bachelor of Science (B.Sc.), Interior Design & Furniture
  • 1992 - 1995
    Orman Secondary School
    Thanawya Amma, Scientific Specialization

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