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Agustin C.

Reservation Management Sytems and A/R... at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Hotel Arya Coconut Grove</span>
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Seasoned hospitality professional with 20+ years of experience in hotel management and revenue analysis.
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Location
Miami, Florida, United States, US
Skills
  • Tourism
  • Social Media
  • Yield Management
  • Hotel Booking
  • Trade Shows
  • Show all
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Bio

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Agustin C. is a seasoned hospitality professional with 20+ years of experience in tourism, hotel management, and revenue analysis. He has held various roles in hotel operations, sales, and marketing, including Group Sales Coordinator, Assistant Manager, and Reservations Manager. Agustin has worked for prominent hotel chains such as Sonesta Hotels and Omni Hotels, and has expertise in yield management, customer satisfaction, and front office operations. With a strong educational background from Harvard Law School, Agustin brings a unique blend of legal knowledge and industry expertise to his work. He is well-versed in managing property operations, supervising staff, and ensuring complete guest satisfaction. Agustin is a skilled communicator and problem solver, with excellent analytical and leadership skills. He is proficient in hotel management systems, social media, and revenue analysis tools. Agustin is currently based in Miami, Florida, and is available for consulting and coaching services to hospitality professionals and businesses.

Experience

  • Hotel Arya Coconut Grove
    • Coconut Grove (Miami) Florida
    • Reservation Management Sytems and A/R Manager
      • Aug 2018 - Dec 2019
      • Coconut Grove (Miami) Florida
  • Sonesta Coconut Grove
    • Coconut Grove (Miami) Florida
    • Group Sales Coordinator
      • Mar 2014 - Aug 2018
      • Coconut Grove (Miami) Florida

      Property Sold - Now called Hotel Arya Coconut Grove

  • Sonesta Bayfront Hotel Coconut Grove
    • Coconut Grove/Miami, FL
    • Business Development Coordinator
      • Jun 2007 - Mar 2014
      • Coconut Grove/Miami, FL

      Website development, web site traffic growth analyst, promotions and advertisingBusiness plan & sales strategy development.Generate brand recognition through social mediaComprehensive database management and migration from Daylight and SMS

  • Sonesta Key Biscayne Resort
    • Key Biscyane, FL
    • Assistant Manager
      • Sep 2005 - Sep 2006
      • Key Biscyane, FL

      Supervised and managed property operations.Handled and followed-up with client complaints/concerns.Ensured complete guest satisfaction.Maintained and distributed a daily log of issues and concerns.Reported directly to General Manager.Assisted departments in staffing or special requirements.Mainta...

  • Royal Sonesta Hotel New Orleans
    • Assistant Manager on Duty
      • Nov 1992 - Sep 2005

    • Communications Systems Director
      • Jun 1991 - 2005

      Managed and maintained hotel’s communications systems.Coordinated special projects with vendors.Analyzed, audited and approved vendor invoices.Prepared and processed invoices.Managed, coached and trained staff of eight.Interviewed, hired and reviewed departmental staff.Conducted monthly departmental meetings.Coordinated hotel’s alarm systems responses.Arranged special requests for group meetings and presentations (audio and visual).Incorporated staff guidelines relating to guest services.Generated confidential and revenue reports to Division Heads.Handled all guest and employee accidents including all related medical requirements.Assisted in grand opening of Sonesta Bonaire Resort, Bonaire, N.A.Assisted in establishing and installing communications systems for grand opening of Chateau Sonesta Hotel – New Orleans.Active member of hotel’s Safety Committee.Active member of hotel’s Personal Service Committee.

    • Front Desk Supervisor
      • Nov 1988 - Jun 1991

  • Omni Royal Orleans Hotel
    • Greater New Orleans Area
    • Reservations Manager
      • Dec 1979 - Nov 1986
      • Greater New Orleans Area

      Managed hotel reservations operations effectively.Supervised staff of 6.Assembled and cross-trained hotel employees.Directed reservations activities.Maximized room revenue through efficient room merchandizing.Coordinated group accommodations and requirements with Sales &amp; Marketing Departments...

Suggested Services

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Industry Focus. “Hospitality”

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