Experience

• 

  Ministry of Justice - New Zealand

  • Rotorua, Bay of Plenty, New Zealand

  • Court Registry Officer

    • Nov 2021 - Present
    • Rotorua, Bay of Plenty, New Zealand

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  Studywel Immigration Solutions Limited

  • New Zealand
  • Legal Services
  • 1 - 100 Employee

  • Licensed Immigration Adviser

    • Aug 2020 - Present

  • Relationship Manager

    • Oct 2018 - Aug 2020

• 

  Tower Insurance

  • Customer Care Consultant (Qualified Financial Advisor)

    • Mar 2018 - Sep 2018

    • Explaining to clients details of insurance and conditions, risk coverage, premiums and benefits• Assisting clients to determine the type and level of coverage required• Calculating premiums and establishing the methods of payments.• Reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate• Recording information about clients and their policies• Keeping up-to-date with changes in the insurance industry and informing clients of new developments

• 

  SavY New Zealand

  • School Manager

    • Feb 2018 - Sep 2018

    • Liaising with schools and teachers to organise workshops for youth to help students form a sound financial awareness, better spending habits and skills of financial planning.• Serve as a primary contact for schools. • Perform other duties such as assisting in promotional activities.

• 

  Studywel Immigration Solutions Limited

  • Administration Manager

    • Oct 2016 - Mar 2018

    • Resolving complaints by carefully approaching situations diplomatically, employing active listening skills and making relevant inquiries to understand the reason for the problem; and act accordingly. • Perform bookkeeping duties, including accounts receivable and payable, reconciliations, PAYE and GST.• Perform word processing, data entry, and work using Microsoft Office applications and database management tools.• Developed an ability to work under pressure by handling key customer enquiries, coordinate with senior management, and update calendars and schedules at the same time.Key Achievements:• Kept detailed and accurate accounting and customers interactions records.• Successfully interacted with key clients to generate repeat and referral business.• Spearheaded an action plan to resolve frequent customer complaints and increased customer satisfaction by 20%.

  • Office Admin

    • Feb 2016 - Sep 2016

    • Acted as a first point of call for all enquiries and directed them to the relevant personnel.• Took inbound calls, deal with questions efficiently and effectively and input data into CRM systems.• Dealt effectively with all day-to-day administration.• Assisted with the financial and bookkeeping duties for preparation of company budgets and other financial reports.• Demonstrated excellent teamwork skills in a busy environment, such as an ability to listen to clients and manager, perform my role to a high level and support colleagues, resulting in promotion from Office Admin to Administration Manager.

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  Tutoring Services

  • Private Tutor

    • Sep 2016 - Nov 2016

    • Assisted the student preparing for sixth form’s Economics exams.• Increased the student’s understanding of his Economics curriculum and elevated grade average.• Communicated with his parents about student’s progress.• Tailored lessons so the student would easily understand the assignments and topics.

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  Pratap Public School

  • Karnal, Haryana, India

  • Vice Head Girl

    • Apr 2011 - Mar 2012
    • Karnal, Haryana, India

    Served as a Vice Head Girl for Apr 2011 – Mar 2012 at Pratap Public School, India. Acted as an ambassador and role model for students at school events. Assisted in delegating and assigning duties to other student leaders. Supported Head Girl in fulfilling her duties and responsibilities. Gained valuable experience by serving as an anchor at various school functions such as Diwali Function, Annual Function etc.