Bio
Credentials
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Leading High performing team
Danske BankAug, 2019- Apr, 2026 -
ICA Advanced Certificate in Practical Customer Due Diligence
International Compliance AssociationSep, 2016- Apr, 2026 -
Advanced selling techniques workshop
Sandler TrainingMay, 2012- Apr, 2026
Experience
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Head of Membership (volunteering)
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Feb 2024 - Present
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Zurich
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Switzerland
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Financial Services
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1 - 100 Employee
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Head of Middle Office & Operations
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Oct 2022 - Jan 2024
People and process management of 2 teams based in Zurich and Lugano. We perform post-trade operations, including: interests / coupons handling, managing corporate actions, cash and securities reconciliation (incl. root cause analysis, corrections, escalation), product opening at SIX, Euroclear, Clearstream, trade settlements management, payments processing.On the top of that, ongoing process improvement within the operating model & strengthening cooperation between the teams.
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Deputy Head of MidOffice & Head of Operations
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May 2022 - Oct 2022
Middle Office & Operations under one management umbrella with a specific goal to strengthen cooperation between Lugano and Zurich team and increase the efficiency of post trade processes
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Deputy Head MidOffice
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Aug 2021 - May 2022
Working closely with Head of MO on day-to-day management of the team with a goal to take over when my boss and mentor retiredDesigning and implementing refreshed operating model with some automated components
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Denmark
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Financial Services
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700 & Above Employee
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Senior Team Leader, Head of FCP Poland
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Nov 2020 - Aug 2021
I coordinate office and people within Financial Crime Prevention (FCP) in Poland, including Business Continuity Plans and crisis management topics. I have established 4 team in Warsaw and developed 3 team leaders. Teams are responsible for Know Your Customer process for corporate customers across the group. I cooperate with colleagues in different jurisdictions.
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Senior Team Leader, Site Leader Poland
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Apr 2020 - Oct 2020
Established 4 teams/ onboarded 50 KYC specialists in total / developed 3 Team Leaders (mentoring)My team deliver on time with good quality. We gain the most of our skills and knowledge.
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KYC Team Leader
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Sep 2017 - Mar 2020
Established 2 teams / Responsible for stakeholders relationship with 4 jurisdictions (Poland, Germany, UK and Ireland)
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Senior Relationship Manager
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Apr 2014 - Aug 2017
Managing portfolio of large corporates from Denmark and NorwayProjects: - Centralisation of KYC process for Poland, Germany, UK, Ireland- Cash solution for corporate customers with third party vendor
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International Relationship Manager
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Nov 2011 - Mar 2014
Corporate clients services and cooperation with HQ in Copenhagen
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Poland
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Banking
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700 & Above Employee
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Relationship Manager
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Mar 2008 - Oct 2011
Corporate customers services (mainly international customers)Project:- Cashless solution for taxi companies in Warsaw
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Junior FX Trader
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Feb 2008 - Jan 2009
Basic FX and Forward Transactions
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Poland
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Banking
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700 & Above Employee
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Junior FX Trader
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Jul 2006 - Feb 2008
Basic FX and Forward Transactions
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Junior Relationship Manager
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Feb 2004 - Feb 2008
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Executive Assistant
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Apr 2002 - Jan 2004
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Education
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2001 - 2003University of Warsaw
Master's degree, Management and Human Resources -
1998 - 2001Warsaw School of Economy and IT Technology
Bachelor’s degree, Economics -
XII LO im. Sienkiewicz w Warszawie
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