Experience

• 

  St. Pancras Renaissance Hotel

  • United Kingdom
  • Hospitality
  • 100 - 200 Employee

  • Human Resources Officer

    • May 2022 - Present

  • Human Resources Coordinator

    • Jul 2021 - May 2022

• 

  The London EDITION

  • United Kingdom
  • Hospitality
  • 100 - 200 Employee

  • Senior Food & Beverage Administrator

    • Oct 2018 - Dec 2020

    - Co-ordinated with the HR team with payroll analysis tasks, demonstrating a high level of administrative ability.- Effectively handling special assignments with the preparation of statistical reports, achieving results with accuracy and precision.- Producing, analysing and submitting reports on payroll, time-sheet activity and basic people analytics, effectively communicating with co-workers.- Adhering to sound auditing principals when creating purchase orders, keeping controllable within forecast and budget.

  • Reservation Agent at Berners Tavern

    • Jun 2017 - Oct 2018

    - Implemented strong personal effectiveness in assisting operation managers with day to day duties, displaying a strong personal commitment to successfully completing administrative tasks. - Completed daily, weekly and monthly reports for distribution within the business, recognising the importance of accuracy.- Interacted with hotel guests and clients to ensure a first-class customer experience.- Demonstrated a high degree of originality and creativity in maximising sales, ensuring the venue was fully booked.

  • Front Desk Agent

    • May 2016 - Jun 2017

    - Inputted reservations, operated switchboard, printed folios and compiled various reports as requested by management.- Maintained accurate credit check documentation while adhering to company procedures, escalating any issues to relevant departments.

  • Lobby Server

    • Oct 2015 - May 2016

    - Interacted with guests while demonstrating excellent customer care to provide an outstanding dining experience.- Conveyed a positive personal image when handling guest complaints in a considerate, professional manner by showing concern and listening actively.

• 

  NSPCC

  • London, United Kingdom

  • Volunteer ChildLine counsellor

    • Jan 2016 - Jan 2019
    • London, United Kingdom

    - Worked actively with children and young people, encouraging them to explore their circumstances and feelings.- Delivered an effective and safe service to children over the phone or through a 1-2-1 chat to evaluate when a young person may be at risk.- Displayed a high level of technical competence when using the NSPCC information system to write up case notes for each contact.

• 

  Private Family

  • London, England, United Kingdom

  • Family Personal Assistant

    • Jan 2014 - Oct 2015
    • London, England, United Kingdom

    - Organised and maintained diaries for children such as doctor’s appointments, after school activities, clubs, play dates and private lessons.- Displayed an organised approach to incoming calls and correspondence and responded independently when possible. - Supported the parents in regard to diary management, arranged detailed travel plans, itineraries, events and birthday parties

• 

  Baglioni Hotels & Resorts

  • London, England, United Kingdom

  • Butler and housekeeping supervisor

    • Aug 2011 - Jan 2014
    • London, England, United Kingdom

    - Attended daily meetings with the management to set out priorities for the day and share information related to operation and guest’s issues. - Performed general administrative assistance such as reports for management on payroll, occupancy and discrepancies.- Supervised room service and housekeeping to achieve the highest standards of excellence.

• 

  Albert Szent-Gyorgyi Clinical Center (Pediatrics Department), Hungary

  • Szeged, Csongrád, Hungary

  • Clinical Social Worker Volunteer

    • Feb 2011 - Jul 2011
    • Szeged, Csongrád, Hungary

    - Comforted and supported young people on dialysis.- Participated in cartoon therapy and cooperated with other volunteers.- Organised rehabilitation days, found patients who could join.- Communicated with new patients to learn more about their social background.

• 

  Manna House, New Jersey, The United Sates

  • New Jersey, United States

  • Care Worker Volunteer

    • Feb 2010 - Jan 2011
    • New Jersey, United States

    -Provided office support and updated contact book.-Participated in activities with women and children like a yoga class and grocery shopping.-Co-operated in projects such as the mandatory cooking every day and budget management.-Cared for children while the mothers were at work or school.-Attended house meetings and engaged in case management under the supervision of a social worker.

• 

  Private Family

  • New Jersey, United States

  • Child minder

    • Aug 2009 - Jan 2011
    • New Jersey, United States

    -Helped each child's development and cared for children when parents are at work.-Played co-ordination and counting games.-Encouraged physical activities such as take them to the park, drop them off at gymnastic, ballet and swimming class.-Helped children with homework and schoolwork.-Run family errands like grocery shopping, post office, dry cleaning, pharmacy.