Experience

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  Pinnacle Hotel Management

  • General Manager

    • Jan 2021 - Present

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  LBA Hospitality

  • Lake Mary, Florida, United States

  • General Manager

    • Oct 2020 - Jan 2021
    • Lake Mary, Florida, United States

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  Interstate Hotels & Resorts

  • General Manager

    • Jan 2015 - Oct 2020

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  GF Management

  • Titusville, florida

  • General Manager

    • Sep 2012 - Nov 2014
    • Titusville, florida

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  Hampton Inn Convention C

  • General Manager

    • Jul 2007 - Apr 2011

    In assuming the position as General Manager, immediately addressed room cleanliness issues and maintenance issues by developing action plans and follow up mechanisms to insure guest satisfaction and team accountability.Conducted weekly revenue management meetings, staff meetings, and sales strategy meetings.Very streamlined in operations and very focused on quality being driven by all team members paying attention to details and guest impact issues.Maintain an average of a 54% House Profit, during the downturn in the economy, by maximizing all revenues and maintaining heavy controls on departmental expenses. Believe in a strong work ethic, building high team member morale, which in turn, delivers great guest service and a high return of repeat business.

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  Hampton Inn &,Suites Idrive

  • General Manager

    • Oct 2005 - Jun 2007

    Achieved three "outstanding" quality assurance inspections with Hilton.Increased services scores by 9% YOY, ADR up 24% and revpar 19% through revenue management.Maintained budgeted GOP thru P & L analysis, focusing on maximizing revenue, maintaining departmental expenses and increased GOP by 38.3% to 42.9%Plan, develop and implement organization's policies & procedures.Inspect rooms, public areas, outside grounds for cleanliness and appearance before, during, and after brand inspections.Ensure efficient & profitable operations personally, through subordinate supervisors and team work.Hotel received "Wall of Fame" 2006 recognition Hampton brand.Hotel achieved the "perfect balance "award in 2005 Honorable mention "TOP GSS" performer 2006

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  Homewood Suites By Hilton

  • Assistant General Manager

    • Apr 2002 - Oct 2005

    Multiple award winning all suite hotel located on International Drive -252 suitesOrganized, directed and controlled operations in the absence of the General Manager. Directed and trained employees on standard operating procedures in all departments. Filled during the absence of department heads to maintain excellent consistency in service through out hotel.Participated in revenue strategy meetings.Involved in preparation of month end financial reports.Involved in daily accounting activities (e-daily,AP,AR charge backs, audit, payroll and weekly status reports

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  Radisson Barceló Hotel

  • Front Office Manager

    • Jan 1998 - Apr 2002

    Responsible for the development and implementation of strategies for the front office, PBX, bellman and night audit procedures.Participation in the preparation of the annual budget.Establish appropriate staffing levels based on forecast revenue and the anticipation of business. Created staffing schedules which optimize the balance between desire profitability, customer demands and employee desires.Skilled in training groups and individuals.