Experience

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  Digital Dexterity

  • Rockhampton, Queensland, Australia

  • Service Desk Analyst

    • May 2023 - Present
    • Rockhampton, Queensland, Australia

    • Provide day to day level 1 and 2 technical support/administration for multiple client environments• Provide level 3 technical support for hardware and software to all customers• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams• Periodic onsite visits to client sites• Provide continual improvement recommendations• Maintain accurate records and ensure documentation is up to date• Answer, evaluate, and prioritise incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, remote computing and other computer-related technologies and service outages.• Log and track calls using the company PSA system and maintain history records and related knowledge base documentation.• Allocate tasks using the company PSA system to all technicians based on urgency and scope of work required.• Install personal computers, workstations, Thin Clients, laptops, software, and peripheral equipment.• Install and configure servers, routers, switches, firewalls and all assosciated networking equipment.• Install and configure IP telephony equipment.• Provide after hours on call support on a rotational basis.• Train users on software and hardware on-site or remotely and/or recommends outside contractors to provide training.• Assist with project work as required.• Support colleagues in their activities• Documentation is created and kept updated

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  Department of Transport and Main Roads

  • Rockhampton, Queensland, Australia

  • Transport Inspector

    • May 2019 - May 2023
    • Rockhampton, Queensland, Australia

    • Advise, train, and educate members of the public, transport industry and other government agencies in relation to legislation, procedures, and standards to encourage and ensure road use compliance and road safety• Planning and performing surveillance, interceptions, inspections, audits, and investigations relating to compliance monitoring, complaints, and potential breaches of legislation• Undertake programmed and non-programmed vehicle inspection activities relating to licensing and accreditation.• Use specialised equipment in the inspection and testing of on-road vehicles• Plan and conduct audits of individuals and organisations conducting activities on behalf of the department and recommend education, further investigation, or enforcement action• Prepare reports including offence reports, investigation reports and briefs of evidence using computer technology and office systems• Provide advice to Senior Transport Inspectors regarding evidence of possible breaches of legislation andrecommend suitable enforcement action• Represent the Department at court hearings and provide advice on matters relating to offences• Monitor practices and trends relating to road use compliance and road safety, provide operational input into the development of compliance strategies for the region and recommend amendments to legislation, policies, strategies, and procedures to improve compliance outcomes

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  Queensland Ambulance Service

  • Australia
  • Hospitals and Health Care
  • 700 & Above Employee

  • Emergency Medical Dispatcher

    • May 2014 - May 2019

    • typing proficiently including accurate recording of incident details• operating complex computer systems within a multi-screen computer environment,• employing assertiveness whilst employing empathy to the caller,• triaging incoming calls for assistance utilising a systematic script in order to determine the likely severity of the patient's illness or injury,• dispatching and managing multiple resource responses simultaneously,• maintaining a high level of situational operational awareness• continually reflecting on operational practice, and• maintaining fitness for duty

  • A/ Regional Information & Communication Technology Officer

    • Aug 2017 - Oct 2017

    Manage the provision of information technology (IT) support services and rectification of faults to the LASN including:• basic network support;• telephony support; • desktop hardware support;• computer hardware; and• software related issues.• Proactively liaise with managers to develop local IT strategies, assess IT needs, develop IT budget documentation and devise innovative approaches and solutions.• Understand and promote relevant ICT policy, compliance and standards ensuring that ICT standards are reviewed, maintained and evaluated.• Establish and maintain strong communication with central ICT Services staff and assist in the local implementation of state-wide IT projects.• Develop technical documentation and provide technical advice to co-workers in other LASNs.• Maintain the integrity of the Managed Operating Environment (MOE) on the QAS computer assets.• Manage and monitor Network Attached Storage (NAS) devices installed at LASN sites, which includes hardware replacement, printer administration and software distribution.• Supervise the activities and professional development of subordinate staff.• Undertake other duties as required.

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  Aurizon

  • Rockhampton, Australia

  • Network Systems Support Officer

    • Jan 2018 - Jul 2018
    • Rockhampton, Australia

    • Provide analysis and advice on IT systems development and enhancement projects to improve efficiencies in overall enterprise performance.• Investigate and analyse user requirements and oversee the implementation of innovative system improvement strategies and solutions.• Coordinate development and successful implementation including the identification of implementation strategies and post implementation support of individual IT strategic tasks on behalf of the enterprise within budget and specified timeframes.• Develop and maintain customised reports using a variety of tools to meet the requirements of relevant business groups and their customers and develop, maintain and monitor the performance of these customised reporting systems to ensure effective and efficient delivery and availability of customer's reports and data.• Operate in an autonomous manner to ensure business objectives are met through managing customer and service provider needs and provide continuous system support.• Provide technology advice to customers to ensure optimum system effectiveness and the utilisation of the most advanced technology and provide ongoing strategic advice and documented recommendations to management on specific business issues.• Develop effective methods and processes in the business systems to maximise efficiency and ensure customer requirements are met and provide direction to the business through ongoing business analysis and strategic planning initiatives to ensure the achievement of business objectives.• Provide significant contribution to the development of strategies, budget plans, policies, agreements, and reporting.

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  Pieroth Wines Australia

  • Rockhampton, Australia

  • Wine Consultant

    • Aug 2013 - Mar 2014
    • Rockhampton, Australia

    • Execution of the company's strategy across the Rockhampton region• Achievement of business outcomes across area through working autonomously and having good time management.• Maximize revenue growth & effective management of all controllable expenses• Optimization of all strategy, procedures and policies• Setting appropriate sales & profit targets• Ensuring superior customer service is provided at all times• Work with key Pieroth stakeholders and develop mutually beneficial relationships with relevant representatives• Compliance of company & government legislated Occupational, Health & Safety standards

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  Queensland Rail

  • Brisbane, Australia

  • Transit Officer

    • Aug 2009 - May 2013
    • Brisbane, Australia

    • Promote and assist in the provision of customer safety and demonstrate a commitment to the Queensland Rail Customer Charter.• Whilst providing a Queensland Rail presence throughout the network, enforce relevant legislation and accurately record any fines and/or system breaches.• Investigate any alleged offences whilst being empathetic to customer needs/situations.• Communicate and liaise with various third Party customers including;Police, Senior Network Officers, and family/friends of alleged offenders.• Work in close proximity with fellow Transit Officers, develop a high level of rapport with other internal stakeholders including; Shift Supervisors, Security Monitoring Officers and team Seniors.

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  The Disc Shop

  • Rockhampton, Australia

  • Sales and Technician

    • Aug 2008 - Jul 2009
    • Rockhampton, Australia

    • Substantial level of customer service• Meeting and exceeding sales targets on a monthly basis set by store manager.• Building and upgrading Desktop computers and servers for the office and hotels.• Level 1 and 2 Software and hardware support to over 2000 users.• Supported operating systems – Windows Vista, Windows XP, Win2000, Win 98, UNIX.• Provided support for the following software; Office XP, Office 97, Outlook 98/02, SAP system, Internet Explorer, Backup software and internet and intranet

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  Ezestream Digital

  • Perth, Australia

  • Technical Officer

    • Mar 2007 - Aug 2008
    • Perth, Australia

    • Maintaining the website.• Level 2 helpdesk with clients all around Australia and New Zealand.• Creation of and maintaining a database.• Installation of servers and modems/routers into extensive networks.• Installation of set top boxes into all rooms of the hotels allocated that week.• Building and upgrading Desktop computers and servers for the office and hotels.• Level 1 and 2 Software and hardware support to over 2000 users.• Received calls over the telephone, faxes and vie emails, logging, resolving and escalating calls, follow ups with customers and call closures within specified service level agreements.• Supported operating systems – Windows Vista, Windows XP, Win2000, Win 98, UNIX.• Provided support for the following software; Office XP, Office 97, Outlook 98/02, SAP system, Internet Explorer, Backup software and internet and intranet.• Used remote dial in application – Pcanywhere to remotely access franchise PC’s and solve problems.

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  Avalon Promotions Pty Ltd

  • Brisbane, Australia

  • Account Executive

    • Dec 2003 - Mar 2007
    • Brisbane, Australia

    OPERATION PROCEDURES• Staff Coordination of 250-400 Promotional/event staff and contractors, relative to individual client requirements for the largest corporate companies in both Australian and international markets.• Strong relationship liaisons with Vodafone, Independent Distillers, Maxxium, The Valley Chamber of Commerce, Ford Motor Company, British American Tobacco, Swift and Moore, Shell direct just to mention a few.EVENT MANAGEMENTLarge Multi-cultural Festivals and Community Events including Gold Coast Indy 2000-2007, Caxton Street Seafood Festival, Chinese New Year, Meat and Livestock Association, Brisbane Exhibition, Rugby World Cup, Corporate Trade Events, Motor Shows and many more.• Sponsorship Development, Procurement and Management• Proposal presentations.• Post event operation and sales analysis, productivity, cost/budget reporting to client standards.PROMOTIONS• Promotions, Marketing and Events organistion for the largest staffing supplier in Queensland.• Coordination and organization of Clients and Contractors for all key stakeholders.• Development and implementation of training manuals in conjunction with individual clients for all promotional activities, sales, merchandising, client liaison, customer service, effective reporting, product launches, image, OH&S, complaints management and target orientation.• Data dissemination on all promotional activity including recording and measurement of activities, samples and merchandising.